The Magic Princess Reviews 94

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Finally received my order and it was incorrect. I didn’t get what I ordered have sent numerous emails and no one has bothered to contact me. There’s no contact phone number to call either. Very dis... See more

Company replied

Rated 5 out of 5 stars

My package was sent to the wrong address, thank you spell check. After realizing that there was a problem I contacted the company to ask for help. They were awesome for helping me out and resolving... See more

Rated 5 out of 5 stars

I had placed the wrong street address on my order. It was a gift for my great granddaughter. I addressed the issue with Customer Service and they were kind and professional. They reordered a new TuTu,... See more

Rated 5 out of 5 stars

Fast service and an excellent product. I didn’t realise the lights can change sequence and one granddaughter liked them to stay on and the other one likes them to flash. The 3rd granddaughter can’t ha... See more

Company details

  1. Children's Toys Store

Written by the company

The Magic Princess. Home of the Magic Light Princess Tutu


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

94 reviews

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Rated 1 out of 5 stars

Finally received my order and it was…

Finally received my order and it was incorrect. I didn’t get what I ordered have sent numerous emails and no one has bothered to contact me. There’s no contact phone number to call either. Very disappointed wouldn’t recommend!!!!!

October 17, 2021
Unprompted review
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Reply from The Magic Princess

Hi Belinda,

I am so sorry to hear you have received an incorrect order.

This is certainly not up to our usual standards and expectations!

Unfortunately, I have not been able to locate any emails from you in our system. Could you kindly email us at customerservice@themagicprincess.com with your name and order number as the subject line?

We would love to rectify this for you as soon as possible :)

Thank you,
Lily

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Rated 5 out of 5 stars

My package was sent to the wrong…

My package was sent to the wrong address, thank you spell check. After realizing that there was a problem I contacted the company to ask for help. They were awesome for helping me out and resolving the problem.

October 6, 2021
Rated 2 out of 5 stars

Its hard to turn on for a child and…

Its hard to turn on for a child and battery does not last long

August 31, 2021
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Reply from The Magic Princess

Hi there,

Thank you for your review.

I am sorry to hear that the tutu is difficult to turn on for your child.

Although we stand by the safety of the product, we do recommend our tutus always be turned on by parents and are worn under parental supervision. This is to ensure that the kids don't fiddle around with the batteries, simply due to their wiring and the minuscule size.

Each battery should last up to 8 hours!

If you would like any further assistance, please don't hesitate to contact us at customerservice@themagicprincess.com.

Thank you,
Lily :)

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Rated 4 out of 5 stars

I ordered this item for my grandaughter…

I ordered this item for my grandaughter who is taking dance classes and very much a princess. It is a birthday gift which isnt for another few months, but wanted to order it in time for her special day, I was pleasantly surprized that I received it so quickly. Thank you!
The quality looks excellent and the lights in the tutu are brillant. I am sure she will be thrilled.

July 27, 2021
Rated 1 out of 5 stars

You canceled my item & kept my info for…

You canceled my item & kept my info for surveys! Will only give negative comments after this to warn you are a fraud to only get online info!!! Shame on YOU!

July 18, 2021
The Magic Princess logo

Reply from The Magic Princess

Hi Michelle,

I am so sorry to hear you have still been receiving our marketing emails after your order was cancelled due to an over-sold issue.

We do have an option down the bottom of all of our marketing emails to click unsubscribe, to remove you from our mailing list.

However, to save you the trouble I have done this for you from our end :)

You will no longer receive any emails from us.

Once again, I am very sorry for your experience and any disappointment that has been caused.

If you have any other questions or queries, please don't hesitate to contact us at customerservice@magicprincess.com.

Thank you,
Lily :)

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Rated 3 out of 5 stars

There is a smell to the…

There is a smell to the products.......very very unpleasant. Leaving them outside to see if that helps. So far no.

July 14, 2021
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Reply from The Magic Princess

Hi Rene,

I'm so glad to hear you have purchased some of our incredible tutus :)

However, I am so sorry to hear they had a slight smell to them. I am hoping this smell has since gone after airing them out.

If not, I would recommend cleaning them by hand with a damp sponge (as the tutus contain LED lights and a battery) and then again airing them out.

If you have any other questions or queries, please don't hesitate to contact us at customerservice@magicprincess.com.

Thank you,
Lily :)

Rated 4 out of 5 stars

Exceptional customer service

Hi
I ordered a princess tutu for a friends daughter. After several weeks I received an e mail asking how i found the service. At this stage I still had not received the tutu so realised there must be a problem. I contacted yourselves and was advised that particular tutu had been out of stock and no one had realised hence my survey e mail. Upon contact the team was exceptionally helpful and gave me options as to what I could have. I received a different colour of tutu ( which was beautiful ) and a £5 refund. I was delighted with the tutu but I was even more delighted with the exceptional customer service.
Thank you….customer service is everything

July 7, 2021
Unprompted review
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Rated 5 out of 5 stars

The tutu arrived on time

The tutu arrived on time, but as it is a present for my grand daughter's birthday in September, she hasn't seen it yet. But I know she will love it!

July 5, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service!

I had placed the wrong street address on my order. It was a gift for my great granddaughter. I addressed the issue with Customer Service and they were kind and professional. They reordered a new TuTu, for my great granddaughter and sent it out to her, before the first one was returned to them and at no additional cost me. I wish all the venders I use online were as efficient!!!

July 3, 2021

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