Finally received my order and it was incorrect. I didn’t get what I ordered have sent numerous emails and no one has bothered to contact me. There’s no contact phone number to call either. Very dis... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My package was sent to the wrong address, thank you spell check. After realizing that there was a problem I contacted the company to ask for help. They were awesome for helping me out and resolving... See more
I had placed the wrong street address on my order. It was a gift for my great granddaughter. I addressed the issue with Customer Service and they were kind and professional. They reordered a new TuTu,... See more
Fast service and an excellent product. I didn’t realise the lights can change sequence and one granddaughter liked them to stay on and the other one likes them to flash. The 3rd granddaughter can’t ha... See more
Company details
Written by the company
The Magic Princess. Home of the Magic Light Princess Tutu
Contact info
5900 Ogden Ave,, 60804, Cicero, United States
- 1 (800) 635-6403
- customerservice@themagicprincess.com
- themagicprincess.com
3 Happy Children
Ordering was easy, prompt delivery! The girls love their skirts and were very disappointed they couldn’t wear them to school!
June 18, 2021
Unprompted review
Advertisement
Goods not received Extremely Poor Service
Ordered three tutus for my daughter on the 12th May. They still haven’t arrived over a month later. I’ve emailed them four times without any response what so ever all I wanted was an update on the delivery. Quick enough to take my money shame customer services aren’t. Beware …
June 16, 2021
Unprompted review
Reply from The Magic Princess
Hi Anita,
I am very sorry to hear of the delay you experienced with both our customer service team and your order being dispatched.
However, I am so pleased to see my colleague was able to assist you with changing your order over, to ensure it was shipped to you as soon as possible :)
We sincerely appreciated your patience and understanding whilst we had this issue resolved for you, and I hope your daughter is absolutely loving her Magic Light Princess Tutu's.
If you need any further assistance from our team, please don't hesitate to contact us at customerservice@magicprincess.co.uk.
Thank you,
Lily :)
It took longer to arrive than I…
It took longer to arrive than I expected but my granddaughter LOVED it.
June 16, 2021
Made a little girl into a happy princess
such a simple idea that made one little 5 year old girl very happy. Although the wiring came loose it was quickly remedied by Grandma and her sewing box to the delight of the princess
June 15, 2021
Unprompted review
Advertisement
Love this it was bought for a friend’s…
Love this it was bought for a friend’s little girl for a birthday present so as she hasn’t got it yet I can’t comment on her reaction but I’m sure she’ll love it
June 14, 2021
Unprompted review
Scam?
Money taken when ordered, no delivery, no response from customer service. Strongly suspect other reviews authenticity. Beware!
June 14, 2021
Unprompted review
Reply from The Magic Princess
Hi Sheena,
I am so sorry to hear of the issue you experienced with your order, and for any inconvenience or disappointment this caused you.
I can see one of my wonderful colleagues assisted you with a cancellation and full refund of your order as a result of an over-sold issue.
Again, we are so sorry for this website error.
If you need any further assistance from our team, please don't hesitate to contact us at customerservice@magicprincess.co.uk.
Thank you,
Lily :)
The sweet surprise
The sweet, surprise look on my granddaughter’s face when I turned on the magic lights was so worth it.
June 11, 2021
Magic Princess
These are so darn cute. Don’t know how they’ll last, but they are simply adorable.
June 10, 2021
Advertisement
bought 2 for my grandaughters
bought 2 for my grandaughters, one only lasted 8 minutes before all the stitching came away from the lighting wires. had to take them both back from them to save disappointment till see if grandma can come to the rescue with her sewing box..!!
June 9, 2021
Unprompted review
Reply from The Magic Princess
Hi Christopher,
Thank you for your review.
Please accept my sincere apologies for the delay in getting back to you - we have just set up a team to resolve any reviews on this platform.
I am so sorry to hear you have experienced some issues with your tutus. This is certainly not up to our usual standards and expectations!
I can't seem to find an email from you in our system regarding this issue. Are you able to kindly email us with your name and order number as the subject line so we can provide a solution for you as soon as possible :)
Thank you,
Lily :)
Very happy with purchase
Very happy with purchase. Arrived quickly and granddaughter loves it 👍
June 5, 2021
Unprompted review
Advertisement
Great Purchase for Little Princesses!
Love the rainbow princess tutus. I have 3 grandaughters and they each have their own color and love them! Customer service was very helpful in answering my questions in a timely fashion. Also, received quickly!
June 4, 2021
My 2 yo niece loved it 😊 brought such…
My 2 yo niece loved it 😊 brought such joy to the whole family!
May 20, 2021
A lovely skirt
A lovely skirt, my niece (aged 4) absolutely loves it. Thank you.
May 17, 2021
Unprompted review
Advertisement
Magic birthday surprise
My grandaughter received this skirt on the morning of her birthday party and was sooo excited. The quality was good and we were impressed with the light functions.
May 14, 2021
Unprompted review
Fun Being a Ballerina That Lights Up
Bought two of these in pink for my granddaughters. They absolutely love them. Super cute and good quality.
May 12, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.