The Medicare Family Reviews 

1,151
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 341 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and knowledgeable staff for making the complicated Medicare process smooth and entirely manageable. Reviewers consistently highlight that advisors take their time to explain all available options clearly and answer every single question with patience. Consumers also deeply appreciate the prompt communication and the very useful follow-up information provided by advisors after their discussions. People note that this personalized guidance significantly relieves stress and helps them make confident, well-informed healthcare choices. Reviewers are thoroughly satisfied with the supportive, professional service that completely takes the guesswork out of enrollment.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and patient when guiding individuals through... See more

Customer service

People report positive experiences with customer service, noting that agents are exceptionally patient,... See more

Service

Reviewers highlight positive aspects of service, noting that representatives take the guesswork out of an... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how helpful, informative, and patient... See more

Customer communications

Customers consistently note positive experiences with customer communications, expressing great satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Agent Mike Locke was very helpful in answering all my questions. I am early in finding information, Mike was kind enough to let me know he would reach out to me when it’s time to make decisions. Very... See more

Rated 5 out of 5 stars

When you are ready to make decisions about Medicare and supplemental plans then these are the experts to speak with. I spoke with a very kind, knowledgeable agent who explained each supplemental pla... See more

Rated 5 out of 5 stars

So far I have been really impressed! Both Austin Hindes and Tim Smith were very helpful, patient, and very knowledgeable about all the ins and outs of signing up for Medicare plans. Both sent follow... See more

Rated 5 out of 5 stars

I had Jon Wake as my advisor and he was absolutely the right man for the job. He made sure I understood everything. He never once got frustrated with me because I didn’t understand. He took his time.... See more


Company details

  1. Health Insurance Agency
  2. Insurance Agency

Written by the company

The Medicare Family is a family-owned, insurance agency that specializes in helping seniors across the country find the right Medicare plan for their situations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(1,151)

337 reviews in the last 12 months

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Rated 5 out of 5 stars

The Medicare Family was great to work with.

I worked with Peggy at The Medicare Family. She was very nice and very easy to work with. She found me an affordable Medicare supplement with a reputable insurer. She also found me a great Part D plan and a dental plan. She did all the enrollment work for me. It was all very easy. I would highly recommend this company to anyone.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Medicare review

I spoke with Carrie. She was able to answer all of my questions. When I am ready to sign up for Medicare I will definitely start that process with her!

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Working with Jon Wake from The Medicare…

Working with Jon Wake from The Medicare Family was such a pleasure! He found the best policy available for me and made the process simple and pain free for me! For me, this is a happy, yet scary time in my life and Jon was able to take away the fear of having to find an insurance plan that was perfect for me. I highly recommend The Medicare Family and Jon Wake!

August 26, 2026
Unprompted review
Rated 2 out of 5 stars

Mike locked was uninterested in my…

Mike locked was uninterested in my background. Didn't ask about my medications or how I felt about networks. Didn't ask me about my needs. I had to pull info out of him like I was talking to a teen who had better things to do than to speak to me. He was vague, and uninterested in helping me understand Medicare.

August 25, 2026
Unprompted review
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Rated 5 out of 5 stars

The Medicare Family makes the medicare maze less confusing.

Alex Mellinger with The Medicare Family is very kind, knowledgeable, helpful, friendly, and patient with me while sifting through this confusing medicare maze. We have had multiple discussions until I finally decided on a plan that was right for me. I highly recommend this company.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

New to Medicare

New to Medicare! I just signed up with Medicare. The agent I worked with, Tim, was awesome! He walked me through step by step and explained all the programs that pertained to my situation and the State I lived in. It all made sense. I would recommend getting assistance from a licensed professional from The Medicare Family. Don't go into it blindly because it can be overwhelming with all the rules, regulations and choices.

August 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Wonderful partners to assist and guide

Jim Moore was incredibly patient and helpful. He served as a wonderful guide and objective partner throughout the process. We greatly appreciate his patience with our questions regarding all supplement options and what would fit best for us...we make our own decisions but based on the straightforward specifics about each option.

No question too big or small...this team will help you wade through it all.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

My experience was easy and very…

My experience was easy and very helpful! Not knowing what to do, Aaron made it so easy and explained everything to me. He was very nice and gave me his number if I needed any help or questions. I would highly recommend The Medicare Family and I have to my friends and family.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Received great service from Luz

Received great service from Luz. She explained every aspect of Medicare and patiently allowed me to ask any follow-up questions. She then assisted me to find the right coverage at a very affordable price. She really made this process far easier than I ever expected!

August 21, 2026
Unprompted review
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Rated 5 out of 5 stars

I give this company 10 Stars!

I give this company 10 Stars!! We did our own research and met with local companies in order to make a decision on Medicare supplements and we were still so confused. I've watched Medicare Mama YouTube videos for a while and decided to give them a shot. It was the best decision I could have made. Their rep was very knowledgeable, patient and explained everything and answered our questions. I highly recommend them.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Best Possible Experience and Outcome!

After watching several social media posts from Sylvia regarding social security topics, I came to discover that The Medicare Family insurance was part of her expertise. I was nearing 65 and was inundated with mailers and such, but Sylvia had a very straightforward approach in educating on the process. It all made sense. I called and was assigned to Liz Trevino. She was very helpful, knowledgeable and made the process painless. I am delighted I made the choice to call The Medicare Family for my Medicare and insurance needs. Best possible experience and outcome!

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Absolute the best

Absolute the best! The owner, Sylvia, gets you in the door via her TikToks, but to have people that support what she sells is hard to do. She did just that. Peggy gave me what I needed. She got it. And guided me through the whole process. Thank you Sylvia, thank you Peggy and thank you Medicare Family. It's the real deal. Real Customer here!

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

I did a tremendous amount of research…

I did a tremendous amount of research before turning 65 and going on Medicare, so I already had a pretty solid knowledge base. But even with all that research, there were still gaps and specific questions I was trying to sort out and couldn’t seem to get clear answers to.

Then I discovered Medicare Mama on TikTok. Her videos filled in those gaps and answered the questions I had been trying to figure out. I really appreciated being able to follow her content regularly and get clear, understandable explanations about the details of Medicare that can be so confusing.

She became an incredibly helpful resource for me as I navigated the process. I highly recommend Medicare Mama, even if you’ve already done a lot of your own research. She helped me put all the pieces together and feel confident that I truly understood my Medicare choices.

September 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Start At Age 64 and What You Need To Know

If approaching age 65, there are only two things you really need to know before (ideally months before) your 65th birthday:
1) Education & Preparation - Might I suggest: "Medicare For You: A Smart Person's Guide", by Diane J. Omdahl, RN MS (Author) and
2) Guidance & Execution - With thousands of Medicare company choices and 10's of thousands of plans, television commercials, and mailers, The Medicare Family is highly experienced with a broad range of insurance companies and plans, and an ability to tailor guidance to each individual needs. A true pleasure to work with.

Don't be duped by the high-pressure, low-plan-choice firms you will see on TV nor the inundation of your mailbox. You need a high-integrity, professional firm like The Medicare Family to execute your very personal decisions.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

The Medicare Family

Working with The Medicare Family was an absolute game-changer! Navigating Medicare options can easily feel overwhelming, but their team made the entire process clear, straightforward, and completely stress-free.

They are incredibly knowledgeable and remarkably professional. Rather than just pushing a plan, they took the time to explain all my options in detail, ensuring I truly understood how everything works. I walked away learning so much about my choices and feeling 100% confident in the decision we made.

If you want expert guidance from people who genuinely care and know their stuff inside and out, look no further. I cannot recommend The Medicare Family highly enough!

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Help with Medicare decisions

When you are ready to make decisions about Medicare and supplemental plans then these are the experts to speak with. I spoke with a very kind, knowledgeable agent who explained each supplemental plan and within a short time I knew exactly what I needed. Great customer support is a phone call away! I highly recommend this company!

August 5, 2026
Unprompted review

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