Metzi Reviews 

312
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the gorgeous styles, stunning sparkle, and top-notch quality of the jewelry pieces that arrive nicely packaged. People also appreciate the remarkably fast shipping times and the exceptionally helpful customer support team. Some reviewers were not happy with communication gaps and extremely slow responses from support when trying to track orders or resolve issues. A few consumers also mentioned unexpected difficulties with stiff clasps, wrong sizing, or missing items upon delivery. These occasional drawbacks meant that a small group experienced rather frustrating delivery delays before getting their concerns addressed.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the stunning designs and high-quality... See more

Quality

Users describe positive interactions with quality, noting that the jewelry is exceptionally beautiful,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Clients share satisfaction on order processes, frequently highlighting fast shipping times and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast response times and friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved the look and purchased the black CZ bracelet which arrived quickly. However, I ordered the wrong size and returned for a smaller size which was dispatched as soon as my return was received, cu... See more

Rated 5 out of 5 stars

10/10 – unreal quality, clearly addicted at this point I’ve ordered from Metzi multiple times now and they’ve never missed. I’ve bought their 8mm Cuban bracelet twice, the 2mm snake bracelet, and... See more

Company replied

Rated 5 out of 5 stars

I received my bracelets today and I am impressed with the packaging and branding, all black packaging was top notch I got my 2 brackets one red heart shaped stones and all back and just like them... See more

Company replied

Rated 5 out of 5 stars

Brilliant styles and top quality jewellery too. Two lads who take customer satisfaction very seriously as well. 10/10 isn't enough for how good Metzi are. I have four bracelets, one bangle, three neck... See more


Company details

  1. Jewelry Store

Written by the company

Metzi: Dedicated to perfecting black jewellery. Premium black chains, pendants, bracelets & rings. No tarnishing or fading and 100% waterproof!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

312 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(312)

192 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extraordinary experience

Honestly, i cant be more happy with what i got. From the bottom of my heart, thank you Alex and Luke if you're gonna see this review. Company's very polite, and it got shipped very fast. Take this review however you want, but if you're thinking of buying black jewelry but dont know where, Metzi is the place.

March 11, 2026
Unprompted review
Metzi logo

Reply from Metzi

Thank you so such Alexandru! We're really pleased to hear this and it's our pleasure! Please get in contact with us at any time. All the best, Luke

Advertisement
Rated 2 out of 5 stars

I havent recieved my order

I havent recieved my order. It was sent to the wrong address. I sent an email before it was shipped with the order number stating the wrong address was showing in the shipping, i never got a response. I should've just canceled it then and redone the order.

February 19, 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi there,

Hope you are well. I am sorry to hear about this. Please could you send an email to our support email: support@themetzicollective.com

We'll get to assisting here right away.

Thank you,
Luke

Rated 5 out of 5 stars

Lovely pieces

Lovely pieces. Very nice presents for the wife.

December 13, 2025
Unprompted review
Metzi logo

Reply from Metzi

Hi Simon, hope you have been well. That is great to hear! Please get in touch with us at any time. All the best, Luke

Rated 5 out of 5 stars

Elegant pieces and nice customer care.

The jewelry Metzi has is very nice. Sturdy. Pretty. Great quality. Well crafted and designed. Materials used are sustainable. Goes with any outfit. They’re also really kind with their customer support. Response time and problem solving was quick and helpful. I would feel confident in purchasing more pieces once their catalog widens.

March 3, 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Darlene, thank you so much for the kind words. We're really glad to hear this! Please get in touch with us at any time and we'll be sure to keep you posted on new releases! All the best, Luke

Advertisement
Rated 5 out of 5 stars

My bracelet just arrived ❤️ I'm madly in…

My bracelet just arrived ❤️ I'm madly in love with it. I've been looking for a black tennis bracelet for months that won't tarnish, and I'm so happy I found the one. Before purchasing the bracelet, I sent an email to be sure it would not tarnish, and was waterproof. A rep from the company sent an email within a few days and gave me the good news. I love supporting small businesses that make great quality jewelry. I'm so excited to wear it everyday, and not have to remove it before showering. Thank you so much. I can't wait to share my experience with friends. I wish I can post a picture of my gorgeous bracelet ❤️

February 28, 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Nina, hope you are well and thanks so much for the kind words! We're glad to hear you're liking your new bracelet! Please get in touch with us at any time! All the best, Luke

Rated 1 out of 5 stars

Necklace Popped. Customer Service No Response

I ordered the Black Necklace and Cross of which both are beautiful but after just a few days of wearing the necklace it popped for no apparent reason. I couldn’t find a customer support number so I emailed them twice a week ago about a replacement but as of today I have not gotten a response.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Super sparkle

Delivery super fast comes with little bag etc packaged great the bracelet itself is absolutely stunning I love it so sparkly which is right up my street it fits perfectly but next time I may go up a size so it moves a bit more! Also closure is secure but as I live alone it took a bit of time to clasp shut as I’m right handed and wear it on my right wrist so a tad tricky but once it’s on perfect.
So thank you guys it’s very beautiful 😍

February 27, 2026
Unprompted review
Metzi logo

Reply from Metzi

Thank you so much for the review! We're really happy to hear this feedback! Please get in touch with us at any time. Have a great day, Luke

Rated 5 out of 5 stars

Really nice product

Bought a bracelet for my mate for his 40th birthday and I just know he’s going to love it. Really nice piece. I’m sure I’ll be ordering something else in the future.

February 27, 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Darren, thank you for the review! We wish your mate a happy 40th birthday! Please get in touch with us at any time. All the best, Luke

Advertisement
Rated 5 out of 5 stars

Quality was very high in my opinion

Quality was very high in my opinion. Very well made. Was received quickly here in the US. Was responsive when customer service was emailed.

February 26, 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Kelly, thank you so much for the review, we are really pleased to hear that! Please get in touch with us at any time. Have a great day - Luke

Rated 5 out of 5 stars

I ordered two single earrings and they…

I ordered two single earrings and they are really nice quality. I like the option of buying singular. Packaging was really nice and I would definitely order from Metzi again.

February 5, 2026
Unprompted review
Metzi logo

Reply from Metzi

Thanks so much for the review Gareth! We’re really pleased you liek your new earrings. Please get in touch with us at any time. All the best, Luke

Rated 5 out of 5 stars

Great customer service

I placed my order and as soon as I did I received an email thanking me for my order. I loved the way they stayed in contact throughout my order. Once I received it I immediately put them on. I was looking for something I could keep on all the time and not take off. I love this jewelry and will place another order.

February 11, 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Doletta, thank you so much for the kind review! Yes, all our jewelry is made for daily wear. That’s exactly what we design for! Please get in touch with us at any time. All the best, Luke

Rated 5 out of 5 stars

Great product

Great product, great customer service, speedy delivery - will purchase again

February 16, 2026
Unprompted review
Metzi logo

Reply from Metzi

Thanks so much Ken!

Advertisement
Rated 5 out of 5 stars

I received my bracelets today and I am…

I received my bracelets today and I am impressed with the packaging and branding, all black packaging was top notch
I got my 2 brackets one red heart shaped stones and all back and just like them a lot, I love black jewellery accessories for myself and really happy that this brand is catering for guys like me. I can update more once I have used the bracelets for few weeks

I did have few questions before ordering and the team at Metzi have been very efficient and patient answering all my queries Thanks Alex and Luke

February 16, 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Vikas, thank you so much for the kind review we appreciate this! We've got lots of exciting things planned this year and we'll make sure to keep you posted! Have a great day, Luke

Rated 5 out of 5 stars

Everything went well

Everything went well. Bracelet looks and fits as advertised. I am very happy with my purchase.

February 12, 2026
Unprompted review
Metzi logo

Reply from Metzi

Thanks Roderick! Really happy to hear that! Please get in touch with us at any time. Have a great day, Luke

Rated 5 out of 5 stars

Received items in a timely…

Received items in a timely manner..great updates and product is classy.

Will order more.

February 2, 2026
Unprompted review
Metzi logo

Reply from Metzi

Thanks so much for the review Ron! That's much appreciated. Please get in touch with us at any time. Have a great day - Luke

Advertisement
Rated 5 out of 5 stars

Bad experience

I am giving five stars because the products are really goood but the customer service even better. Small issue i had was resolved quick and i can recomend them

February 10, 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Lachezar, thanks so much for the kind review. Our pleasure in getting that sorted! Please get in touch with us at any time. All the best, Luke

Rated 5 out of 5 stars

Purchased for my husband for…

Purchased for my husband for Valentine's. Shipping was so fast, and it arrived in less than a week from overseas in the UK. The quality of the chain and bracelet are amazing. The clasps are perfect and the stones sparkle like real diamonds, just black, so its so manly looking The whole set is so classy looking and beautifully made. Will absolutely be purchasing more! He absolutely loves it and put the set on immediately.

February 10, 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Maria, thank you so much for taking the time to leave such a detailed review. We’re really glad to hear your husband loves his new jewelry and that kind of reaction is exactly what we aim for! Please get in touch with us at any time! All the best, Luke

Rated 5 out of 5 stars

Beautiful Black Necklace…

It was shipped on time the jewelry is Beautiful love the black finish will recommend this necklace !!!

February 10, 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Michael, thanks so much for the review and really appreciate you recommending us. We have lots in store for the future and will be sure to keep you posted! Have a great day, Luke

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look