I've noticed there only good review thinks they installed a drive way says it all. My experience of using this app was a nightmare and now once again I'm lumped with it.
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A great example is that it asks if your details are correct, you answer no because the vehicle is wrong, it then offers you the details but greys them out so you can't change them! Spam SMS me... See more
Company replied
A completely useless addition to my working day. Constant updates,none of which improve a basically flawed app. I have to regularly correct data gathered,if it will accept it at all. Regularly off... See more
Communication: They have changed to live online chat and it is absolutely useless. Since my company changed over to TMC it has been a nightmare. Even more so now I have an electric vehicle with multip... See more
Company replied
Company details
Written by the company
TMC’s award winning service is designed to cut fuel costs, reduce administration, provide invaluable management information about your fleet and ensure HMRC compliance. It is all centred around mileage capture – drivers log their mileage via our easy to use system or app - we can also take a telematics feed. We audit each journey to ensure there are no exaggerated claims and follow up any anomalies with a call the driver to find out more. We provide a series of monthly reports, including your fleet’s real life MPG figures, enabling you to steer your fleet strategy and optimise your company fleet.
Contact info
TMC House, Spring Farm Business Park, Moss Lane, CW1 4RJ, Minshull Vernon
- 01270 525 218
- reply@themilesconsultancy.com
- themilesconsultancy.com
1.2
Bad
155 reviews
Replied to 5% of negative reviews
Typically takes over 1 month to reply
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Unable to locate postcodes
Unable to locate postcodes - Requires manual input 60% of time
October 13, 2017
Unprompted review
Reply from TMC
Hello Danica,
Sorry to hear that you are having issues with locating postcodes. A member of our team will make contact with you to get some further detail and help resolve your issue.
There are some great functions that can help with manual input such as; favourites, multi-select calendar and the TMC App.
Kind regards,
Alison
TMC
I deal with Sally Hancock at TMC for …
I deal with Sally Hancock at TMC for all our enquiries and she has been efficient, courteous and very helpful. Thank you
October 13, 2017
Unprompted review
Reply from TMC
Hi Donna,
Thank you for taking the time to feedback your experience with TMC, and in particular with Sally who works in our customer service team.
Kind regards,
Alison
Reply from TMC
Hi Craig,
Thank for the 5 star review.
Kind regards,
Alison
Reply from TMC
Hi Garry,
Thank you for taking the time to give us great feedback.
Kind regards,
Alison
Staff pleasant and helpful when you …
Staff pleasant and helpful when you spoke to them and query dealt with but could perhaps have been done a little quicker or without quite so much discussion and correspondence.
Still a happy customer!!
October 11, 2017
Unprompted review
Reply from TMC
Hello Simon,
Thank you for your kind and constructive feedback. We will review our response times to make improvements.
Kind regards,
Alison
Terrible customer service
Terrible customer service. TMC now seem to have removed the normal UK Service Desk number form their website and instead replaced it to a link to just the International Numbers, which fails to list the UK. I phoned the main number, to be greeted by the worlds rudest employee who said 'It is there' and 'it's a VERY easy number to remember'. Not to mention, that you can't do anything on the website without first confirming all your details are correct, and if they aren't you can't change them anyway.
Given the choice I wouldn't use this company, but unfortnately I don't have much of a choice in the matter as it's part of my contract. At time I feel it would be just easier for me to pay my own fuel and not have to deal with this sytem.
October 2, 2017
Unprompted review
Reply from TMC
Hi Simon,
Thank you for your review. I am very dispointed to hear your feedback and would like to discuss this further with you if possible.
We do record our calls and I would like to review the call you had with one of our team members. If you could get in touch by emailing info@themilesconsultancy.co.uk so I could get some further detail from you, that would be appreciated.
We do have European customers which is why we have a contacts page for international numbers. The UK number can be found on the log in page on TMC, and is also displayed on the left hand side of your TMC account once logged in.
Kind regards,
Alison Hewis
TMC
Not a great experience at all
Not a great experience at all.
50% of the team are lovely, helpful and take time to resolve the problem.
It's the remaining 50% I have concerns over. I have been lied too on multiple occasions and believe it was to just get me off the phone as I was an inconvenience to their day.
Unfortunately I don't have time to distinguish who is and who isn't telling me the truth.
August 22, 2017
Unprompted review
Reply from TMC
Hi,
Thanks for taking the time to provide your feedback, I am sorry to hear this is negative and would very much like to talk through the above with you in more detail.
If you could please get in touch with our customer service team (info@themilesconsultancy.co.uk) and provide your TMC account details, I would like to investigate this further to ensure your queries have been resolved, and I'll be able to make contact directly to discuss your feedback.
Kind regards,
Alison Hewis
TMC
Adam was very helpful
Adam was very helpful, pleased to be associated with TMC.
July 13, 2017
Unprompted review
Reply from TMC
Hi Sandra,
Thank you for your kind feedback. We will be sure to pass this feedback to Adam also!
Kind regards,
TMC
Clunky non-intuitive interface
A great example is that it asks if your details are correct, you answer no because the vehicle is wrong, it then offers you the details but greys them out so you can't change them!
Spam SMS messages remind you to complete mileage even when you don't have any.
Payments don't get made with no communication from them to advise why.
Awful system. Find a different provider.
January 6, 2017
Unprompted review
Reply from TMC
Hi JimBob,
I am sorry to hear your feedback. If you could please get in touch with our customer service team (info@themilesconsultancy.co.uk) and provide your TMC account details, I would like to investigate the issues you have raised. It will also be an opportunity for me to make contact with you directly and explain some of the system set up's.
Kind regards,
Alison Hewis
TMC
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