The Money Shop Reviews 

3,273
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick, efficient, and reliable, often highlighting the ease of the application process. Many people found the user experience straightforward and simple, whether using the website or the application, with clear guidance provided. Reviewers frequently noted the fast response times and quick payouts, with funds often transferred into accounts on the same day or even within minutes. Consumers consistently recommend this company, appreciating the smooth and painless process from start to finish. The clear communication and efficient handling of requests contribute to a very positive overall experience, with many intending to use the service again.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its speed, efficiency, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and speed of the process.... See more

Response time

Customers consistently note positive experiences with response times, with many receiving fast and efficient... See more

Payment

Consumers find payment to be a positive experience, often highlighting the speed and ease of the process.... See more

Application

Users describe positive interactions with the app, highlighting its quick, simple, and easy-to-understand... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So easy to navigate the application. It was so quick and simple. I got offered a loan within seconds of completing my application form. I will most definitely use The Money Shop again in the future fo... See more

Company replied

Rated 5 out of 5 stars

I used The Money Shop to help cover my moving expenses and the process was very straightforward. The website was easy to navigate and I got the funds quickly. Would recommend it if you need a fast sol... See more

Company replied

Rated 5 out of 5 stars

The website is easy to navigate, user friendly and very clear. The form didn't take too long to fill out and a result was found very quickly. Would definitely recommend.

Company replied

Rated 5 out of 5 stars

I had an emergency veterinary bill too pay, thanks to the money shop I was able to pay it instantly as the funds we're transferred Immediately. Panic over!!

Company replied


Company details

  1. Loan Agency
  2. Non-Bank Financial Service

About The Money Shop

Written by the company

Warning: Late repayment can cause you serious money problems. For help, go to https://www.moneyadviceservice.org.uk/en.

Representative 79% APR

Representative Example: Borrowing: £1200 for 18 months, Total Repayable: £1843.68, Total Interest: £643.68, Interest Rate (Variable): 79%. Rates between 9.3% APR to Maximum 1721% APR

Written by the company

Versatile
We offer a variety of products including currency exchange, cheque cashing, pawnbroking and short term lending
Trustworthy
The Money Shop is a well-known brand in the UK and has been on the high street for over 17 years.
Responsible
We are authorised and regulated by the Financial Conduct Authority. Registration number 681750
Customer Focused
We're always here to help and have a dedicated team available to assist you with any enquiries

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,273)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple and straight forward to use

Simple and straight forward to use. No hidden terms, everything plain and simple. Very happy and would definitely recommend.

May 12, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Loan application

Quick and easy. Great service

May 11, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Great experience with this lender

Great experience with this lender. Would use them again

May 10, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Excellent service.

I was looking for a quick loan, that loan shop made it easy for me to find a lender in no time. What splendid service.

May 2, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Quick easy

Quick easy. I needed money to get a washing machine. In my bank within minutes.

April 30, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Fast and easy

Fast response, easy understandable terms, polite staff.

April 23, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Fast and secure

Fast and secure

Really helpful would definitely use this company again if I needed to

April 25, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 1 out of 5 stars

Information grabbers

Information grabbers - takes all your details such as payslips / banking statements / bank account / card details on an approved signed loan then the company counter offers with half the money and 5x the length of agreement to try and reap in extortionate interest

Don’t waste your time seems very dodgy

April 25, 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. Your application was provisionally accepted by Fernovo. They offer a maximum loan term of 6 months. If they have offered a lower amount, it is likely after completing an affordability assessment, which is an FCA requirement.

Rated 5 out of 5 stars

a great experience

April 25, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 3 out of 5 stars

Nothing is wrong with the company but…

Nothing is wrong with the company but remember to say not everyone can get a loan because it annoying saying you can and can’t

April 25, 2025
The Money Shop logo

Reply from The Money Shop

Thank you for your email. I'm sorry we were unable to assist you on this occasion

Rated 5 out of 5 stars

Well I think it was fantastic as the…

Well I think it was fantastic as the questionnaire was quite easy and quick,I do believe this company is top quality as also they understand that APR is also something that should be fair.i want to say thankyou.

April 23, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

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