The Money Shop Reviews 

3,267
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the straightforward and simple application process, making it easy to navigate and understand. Many people appreciate the remarkable speed, with funds often transferred quickly after approval, sometimes even instantly. Consumers frequently describe the service as first-class, efficient, and highly reliable. Reviewers often mention the helpful and understanding nature of the company, along with prompt responses and clear explanations. This overall positive experience leads many to recommend the service and express their intent to use it again.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as quick, efficient, and reliable... See more

User experience

People report positive experiences with the user experience, highlighting the quick, simple, and easy... See more

Response time

Reviewers mention positive feedback about response times, with many customers experiencing fast and efficient... See more

Payment

Clients share positive opinions on payment, highlighting its speed and ease of use. Many reviewers report... See more

Application

Customers had positive experiences with the app, finding the application process quick, simple, and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So easy to navigate the application. It was so quick and simple. I got offered a loan within seconds of completing my application form. I will most definitely use The Money Shop again in the future fo... See more

Company replied

Rated 5 out of 5 stars

I used The Money Shop to help cover my moving expenses and the process was very straightforward. The website was easy to navigate and I got the funds quickly. Would recommend it if you need a fast sol... See more

Company replied

Rated 5 out of 5 stars

The website is easy to navigate, user friendly and very clear. The form didn't take too long to fill out and a result was found very quickly. Would definitely recommend.

Company replied

Rated 5 out of 5 stars

I had an emergency veterinary bill too pay, thanks to the money shop I was able to pay it instantly as the funds we're transferred Immediately. Panic over!!

Company replied


Company details

  1. Loan Agency
  2. Non-Bank Financial Service

About The Money Shop

Written by the company

Warning: Late repayment can cause you serious money problems. For help, go to https://www.moneyadviceservice.org.uk/en.

Representative 79% APR

Representative Example: Borrowing: £1200 for 18 months, Total Repayable: £1843.68, Total Interest: £643.68, Interest Rate (Variable): 79%. Rates between 9.3% APR to Maximum 1721% APR

Written by the company

Versatile
We offer a variety of products including currency exchange, cheque cashing, pawnbroking and short term lending
Trustworthy
The Money Shop is a well-known brand in the UK and has been on the high street for over 17 years.
Responsible
We are authorised and regulated by the Financial Conduct Authority. Registration number 681750
Customer Focused
We're always here to help and have a dedicated team available to assist you with any enquiries

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,267)

114 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service

August 15, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Great

Great, easy application and helpful customer service

August 12, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Great service

Great service

August 11, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Easy application and fast result

Easy application and fast result. Money went into my account the same day.
Would definitely use again.

July 1, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Fantastic and fast

Fantastic and fast

August 7, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Very easy to communicate.I had to apply…

Very easy to communicate.I had to apply for a loan very easily and very easily I got the loan. Thanks Money shop

August 7, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

5 Stars

Quick, Efficient & Fair 5*

August 6, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 1 out of 5 stars

Absolutely first class service

Absolutely first class service , makes it simple and not complicated and deal with you super quick HIGHLY RECOMMEND and I give them a 10 out of 10

August 5, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Been with Moneyline over 15 Years and…

Been with Moneyline over 15 Years and they have always been Honest Helpful and always guide and point you in the right direction if they cant help and hv been a lifeline on many occasions

August 1, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 4 out of 5 stars

They were really helpful and very…

They were really helpful and very professional i will recommend to my friends and family

July 31, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

So easy to navigate the application

So easy to navigate the application. It was so quick and simple. I got offered a loan within seconds of completing my application form. I will most definitely use The Money Shop again in the future for short term loans.

July 29, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Very good company to use

Very good company to use , really friendly and supportive, very good service to use and reply very quickly

July 26, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Superb and brilliant service

Superb and brilliant service. Highly efficient and quick process from application to payout same day ! thank you 😊

July 25, 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Great service

Great service, help me find a loan. Quick and easy service. Very happy and I will use again.

July 23, 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. We are delighted that we were able to assist you

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look