The Money Shop Reviews 

3,267
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the process for being easy, simple, and straightforward, making applications quick and trouble-free. Many people appreciate the rapid response times and the speed of the service, often receiving funds on the same day. Reviewers also highlight the helpful and understanding nature of the customer service team, which contributes to a positive overall experience. People found the service reliable and transparent, feeling secure throughout the entire process with no hidden surprises. Customers frequently express their intention to use the service again for future needs and highly recommend it to others due to its efficiency and ease of use.

What people talk about most

Service

People report positive experiences with the service, describing it as professional, supportive, and highly... See more

User experience

Clients share positive opinions on user experience, highlighting the quick, simple, and easy-to-understand... See more

Response time

Customers consistently note positive experiences with response times, with many reporting fast and efficient... See more

Payment

Customers had positive experiences with payment, highlighting the quick and easy process. Many reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing the support team as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The conpany knew my circumtances and would NEVER let me over lend !! Something that could make my situation a million times worse .. so efficiant and no judging !! Would have been lost to be hones... See more

Company replied

Rated 5 out of 5 stars

I used The Money Shop to help cover my moving expenses and the process was very straightforward. The website was easy to navigate and I got the funds quickly. Would recommend it if you need a fast sol... See more

Company replied

Rated 5 out of 5 stars

So easy to navigate the application. It was so quick and simple. I got offered a loan within seconds of completing my application form. I will most definitely use The Money Shop again in the future fo... See more

Company replied

Rated 5 out of 5 stars

I had an emergency veterinary bill too pay, thanks to the money shop I was able to pay it instantly as the funds we're transferred Immediately. Panic over!!

Company replied


Company details

  1. Loan Agency
  2. Non-Bank Financial Service

About The Money Shop

Written by the company

Warning: Late repayment can cause you serious money problems. For help, go to https://www.moneyadviceservice.org.uk/en.

Representative 79% APR

Representative Example: Borrowing: £1200 for 18 months, Total Repayable: £1843.68, Total Interest: £643.68, Interest Rate (Variable): 79%. Rates between 9.3% APR to Maximum 1721% APR

Written by the company

Versatile
We offer a variety of products including currency exchange, cheque cashing, pawnbroking and short term lending
Trustworthy
The Money Shop is a well-known brand in the UK and has been on the high street for over 17 years.
Responsible
We are authorised and regulated by the Financial Conduct Authority. Registration number 681750
Customer Focused
We're always here to help and have a dedicated team available to assist you with any enquiries

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,267)

114 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience…

Quick and easy to apply and got immediate offers. Great service

July 19, 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

The conpany knew my circumtances and…

The conpany knew my circumtances and would NEVER let me over lend !!
Something that could make my situation a million times worse ..
so efficiant and no judging !!
Would have been lost to be honest without their help which was to pay for my disabled sons taxi to school because the goverment take so long to pay!!

July 18, 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

The company is so helpful with what I…

The company is so helpful with what I needed and are able to work along side with customers and help them

July 16, 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. We are delighted that we were able to assist you

Rated 2 out of 5 stars

Spam messages after rejecting a loan

Easy to apply for. I applied for a loan and got excepted but lucky found a friend who could lend me the money without any added fee's so never carried on with the loan. Since I've had a a handful of spam messages from them that won't stop. The messages say text stop but you can't even reply to the number it's sent from its ridiculous

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Easy

Smooth, efficient transaction

July 11, 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. We are delighted that we were able to assist you

Rated 4 out of 5 stars

I filled out the forms nice and easy…

I filled out the forms nice and easy within a minute I was directed to a lender that accepted me straight away and got money in my account straight away no hassle

July 10, 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Very quick and efficient.

Very easy to use

July 5, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Super easy

Fast, efficient and very informative - will use again without hesitation.

July 2, 2025
Unprompted review
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

I gave 5 stars because it was so easy…

I gave 5 stars because it was so easy to use your online service quick and so easy to use

July 1, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Really straight forward process

Really straight forward process, they connected us with a Direct Lender, and the whole process from application to approval took less than an hour.

June 24, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

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