The Mortgage Mentors Reviews 

306
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally patient and helpful, guiding buyers smoothly through every stage of their mortgage journey. Consumers note that communication is consistently top-notch, with team members readily available to answer questions and offer steady reassurance. People also appreciate receiving tailored advice and finding workable alternative solutions when dealing with complex financial situations. Reviewers strongly recommend these brokers for transforming potentially stressful property transactions into remarkably straightforward and efficient experiences. Buyers emphasize that the comprehensive support received saves valuable time and effort throughout the entire process.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting exceptional professionalism, knowledge, and personal... See more

Service

Customers report highly positive experiences with service, noting that everything was handled efficiently and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the experience as straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We sincerely like to thank Jack and Naz for their outstanding support in guiding us through our mortgage and helping us secure the property we truly wanted. Your patience, and dedication made the... See more

Rated 5 out of 5 stars

Jack is a miracle worker. My situation is non-standard , and I was worried about getting approved. Jack and Naz expertly guided me, found a lender that was the perfect fit for my profile, and secure... See more

Rated 5 out of 5 stars

Jack has supported me getting my business up and running for the last 12 months giving me some bespoke advice. I was sent his way by another home owner I work with in my day job. He is a top man with... See more

Rated 5 out of 5 stars

Chris and Naz were absolutely fantastic in helping us to secure a great mortgage rate. They were both incredibly patient, and Chris was always happy to jump on a call whenever we needed it. I would hi... See more


Company details

  1. Mortgage Broker

Written by the company

The Mortgage Mentors are a mortgage brokerage in the UK who help clients with enquiries from first time buyers to portfolio landlords, from residential to buy to let and from self employed applicants in the UK to foreign investors and everything in between. Founded based on a reputation of being able to help clients where other brokers often can't, The Mortgage Mentors strive to offer an exceptional service and fulfil the companies vision of making as many people as possible aware that they are able to achieve a mortgage and ensure The Mortgage Mentor are the firm best equipped to help them with their needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

306 reviews

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5.0

All reviews

(306)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Wow!

From the bottom of my heart, I genuinely can’t even put into words my amazing experience with Jack and Naz. From start to finish the communication was fantastic, any questions (no matter how crazy) were answered thoroughly, any worries/issues were always immediately put to rest. I will never go anywhere else. As a first time buyer, if you’re puzzled and don’t know where to start- the answer is Jack. Start with Jack. He made this process SO easy, from start to finish seamless. As a first time buyer, I was encouraged to speak with many mortgage advisors but I can honestly say Jack was by a clear country mile the best. In fact I don’t even think there could be a comparison. The offers he got me were far more competitive than any others I was offered. I always thought applying for a mortgage in a house buying process was the hardest part and Jack took all that away and made it the easiest. I might be crazy saying this but I genuinely think Jack could charge considerably more for his services, considering the mortgage wizz he is. I’m genuinely so pleased to have had the pleasure to work with Jack and I will continue to shout from the rooftops about how amazing he’s been. So if you’re reading this and considering using Jack, believe me you will not regret it. Thank you Jack & Naz, I wish your business all the best. What you both do for people is life changing.

September 23, 2024
Unprompted review
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Rated 5 out of 5 stars

First-class service all-round

I can't recommend Chris and Nasreen highly enough. They have provided really helpful and knowledgable support to us as we narrowed down options and arrived at a decision - and then were always on hand for follow-up questions.

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Top class!

First intial contact with Jack this evening, about a new mortgage for a house move. Made the task at hand very simple for ourselves. Did not overcomplicate with questions going over our heads.
Great all round service provided.
Recommend highly.

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

We started the process unsure of where it would lead or end up or even if anyone could help us but from the very first phone call with Jack we were reassured that there would be a positive outcome which we have just got.

Jack and Naz answered our questions quickly and were just really great people to deal with. I would not have wanted to go through the process without their help. Couldn’t recommend them enough.

Having known Jack for years I can honestly say he is better at this than he was at right back when we played football together ;)

Thank you Jack and Naz.

July 25, 2024
Unprompted review
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Rated 5 out of 5 stars

Exceptional Service from Nasreen and Chris

Nasreen and Chris provided outstanding service! They were very knowledgeable and always available to answer our questions. They made the mortgage process smooth and stress-free for us. We would highly recommend them to anyone looking for reliable broker to help with a home purchase!

Thank you, Nasreen and Chris, for your exceptional assistance!

Kind regards,
Rob & Nazma

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

I can't recommend Jack and Chris at the…

I can't recommend Jack and Chris at the Mortgage Mentors enough, they always have the time of day to answer any questions I have and have a wealth of knowledge in the industry as well. I would highly recommend them to anyone needing help with their mortgage.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Guidance for First-Time Home Buyers: Highly Recommend Chris and Naz!

I don’t usually leave reviews, but the exceptional service I received from the Mortgage Mentors has compelled me to share my experience. As first-time buyers with no prior knowledge about mortgages or the processes involved, my partner and I were quite overwhelmed. However, Chris and Naz were incredibly supportive and knowledgeable, guiding us through every step with patience and clarity.

Their expertise and dedication made what seemed like an intimidating journey feel manageable and even exciting. From our first consultation to the final approval, Chris and Naz were always available to answer our questions and provide invaluable advice. Their personalized approach and genuine care for our needs set them apart from other advisors.

I feel incredibly fortunate to have found the Mortgage Mentors through this review platform, and I hope that others in a similar position will discover them as well. I highly recommend Chris and Naz to anyone looking for trustworthy and experienced mortgage advisors. Their assistance has been invaluable, and we are deeply grateful for their help in making our home-buying dream a reality.

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

First time buyer/ 10/10 !!!

Was recommended Jack and Nasreen and can honestly say they are worth every penny! As a first time buyer they were excellent at explaining the process to me and were very quick to respond to any queries I had. Very happy with my mortgage offer and the overall service.

June 13, 2024
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Rated 5 out of 5 stars

Jack & Naz are amazing

Jack & Naz have been amazing from start to finish, chasing all parties involved! I can't thank them enough! I'd recommend anyone looking for a mortgage or remortgaging to seek advise from these guys!

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Proffessional and knowledgable

Jack is professional and very knowledgable - he guided us through the process, was always on hand to advise how things were going and the transaction was concluded swiftly - highly recommended.
Thank you Jack.

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Jack and Naz have been amazing

Jack and Naz have been amazing. Buying our first house we had so many questions, that they expertly and clearly answered, in a way that made sense to somebody who has never gone through the process of buying a house before. They helped us secure our first mortgage and even continued to find us the best deals once agreed. The process felt pain free, and I highly recommend them!

April 9, 2024
Unprompted review
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Rated 5 out of 5 stars

The Mortgage Mentors

The Mortgage Mentors, Jack is amazing we had a clear, frank and honest conversation with regard to my situation, thanks for the clarification appreciate your time and can't wait to hear the good life-changing news :)

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Jack consistently goes the extra mile…

Jack consistently goes the extra mile to provide assistance and support to his customers. Even though I am currently preparing to rent out my property and plan to purchase a new one with my partner at a later date, Jack offered me his full attention and provided all the necessary support and guidance.

He will be my go to for all business going forwards.

March 27, 2024
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Rated 5 out of 5 stars

AMAZING

AMAZING
Jack and his team did the following
1. Got me the best rate possible
2. Mad the entire process stress free and easy.

I couldn’t ask for anymore
Thank you

March 17, 2024
Unprompted review
Rated 5 out of 5 stars

Mortgage Mentors were excellent.

Mortgage Mentors were excellent specifically Chris & Nasreen (Naz). They handled my 2 buy to let mortgages and I was so impressed that I offered them another ie total of 3. Communication was excellent especially when dealing with complex mortgages and they took on the role to resolve any issues that occurred on the way and went beyond any expectations. Well done and I will definitely recommend them to all my friends & relatives. Thank you.

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service - made everything stress free

Buying a house for the first time is a stressful experience but fortunately Chris and Naz made the whole process of securing a mortgage easy and stress free. They continued to find us better rates even after we had an offer locked in and we would recommend using them to anyone.

Chris also helped us with life insurance and income protection and made that process very easy.

They were both available throughout to answer any questions we had (no matter how minor). We really can’t imagine getting our house purchase over the line without their help.

December 7, 2023
Unprompted review

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