Even though my package got lost, Murbel was extremely supportive and helped me out. I contacted them and received a fast answer. They send me my order again and I got a small refund. The package arriv... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The delivery service used had some major hiccups when it came to my order. Fortunately, great customer service reassured me and I received my items with a slight discount. All in all, I received sturd... See more
The customer service was so nice, I had a problem with my order and after reading some reviews I was scared they wouldn’t respond. But they’ve answered me after a few days and were so accommodating.
*Edited* I had an undelivered phone case after quite a long time waiting on delivery and I was initially frustrated with this. It took a few emails back and forth, but in the end I felt satisfied... See more
Company details
Written by the company
We create attractive and fashionable phone cases that also offer protection. We offer two designs: Ultra-Slim and Protective Two-Piece. Plus, enjoy complimentary shipping.
Contact info
United Kingdom
- hello@themurbel.com
- themurbel.com
3.8
Great
333 reviews
Replied to 33% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
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Quality over quantity of choises
Had a problem with receiving my order , so I emailed Murbel : received a response within a day expressing regrets and a concrete solution. 3 days after my order with amazing phone cases was in my hands. The quality of the image on the phone is incredible. The touch is so soft and nice. My phone already fell twice since my pourchasse and has not even a scratch. Definitely ordering again ! Thanks to the team that obviously care about their clients !
October 20, 2025
I ordered one phone cover, nothing arrived in 4 months
I ordered one phone cover at the beginning of June and today, 19th of October, I have not received it yet. I am in touch with customer support, they seemed to be nice which is not helping me to get what I have ordered. I tried to get back my money again, because I have not received anything yet. I hope I will get money back.
October 19, 2025
Unprompted review
Thank you!
I was sceptical at first, because my package didn’t arrive on time. I contacted them and they started looking into what the problem was. Couple of days later my package arrived and cases look so good :)
October 9, 2025
Helpful and really beautiful cases
Even though my package got lost, Murbel was extremely supportive and helped me out. I contacted them and received a fast answer. They send me my order again and I got a small refund. The package arrived within four days and the cases are amazing. They look like the photos. I’m definitely a fan.
October 11, 2025
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Ordered on 24th September
Ordered on 24th September. Took 1 week to receive a shipping notification, which has a tracking number that is not recognised by the service used, has now been two weeks since ordering, no updates on tracking, cannot get hold of company at all. Tracking number still unrecognised. Have emailed and chased and messaged their social media but zero reply. Do not order from them.
September 24, 2025
Unprompted review
Reply from MURBEL
Dear Jessica,
We’re truly sorry to hear about your disappointment, but we would like to clarify that this review does not accurately reflect the real situation.
As stated on our website and confirmation email, all our cases are made to order, and the manufacturing process takes up to 7 business days before dispatch. This ensures each product is individually crafted and carefully inspected for quality.
You selected our free standard delivery option, which is a non-traceable economy service available to all our customers worldwide. This method unfortunately does not include live tracking capabilities, which is why your tracking number may appear unrecognized.
Additionally, we would like to confirm that all your inquiries were responded to by our customer support team via email, and we are always here to assist should any issues persist.
We genuinely care about our customers’ satisfaction and are committed to resolving any concerns promptly. Please feel free to contact us again if you need any further assistance — our team will be happy to help.
Kind regards,
MURBEL
Obsessed with our MURBEL phonecases!
My besties and I all got different phone cases from MURBEL, and they’re SO cute! I’ve already dropped my phone multiple times, and the case protected it perfectly — another win! I’ll definitely be buying more from them in the future.
October 5, 2025
Unprompted review
My order got a delay
My order got a delay, they weren’t sure of the adress were right. But I got a great service at the helpdesk and eventually my order game in very good condition. Thank you for you’r service and great iPhone cases. I love them.
October 3, 2025
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They just don’t answer
It’s been weeks since i placed my order. It’s not trackable and they just don’t respond on my emails. I don’t know where my package is. I’m never ordering here again
September 29, 2025
Unprompted review
Reply from MURBEL
Dear Ina,
We’re truly sorry to hear about your experience and understand how frustrating this must be.
After checking our system, we were unable to locate any emails or inquiries associated with your name or the email address used for your order. Our customer support team responds to all messages within few business day, so it’s possible your message did not reach us.
Please contact us at hello@themurbel.com
, and we’ll make sure to review your case promptly and provide an update on your order. Your satisfaction is important to us, and we’ll do our best to resolve this quickly.
Best regards,
MURBEL
I am so happy with my purchase
I am so happy with my purchase. The cases are beautiful and amazing quality. The tracking was a little confusing, however, it came within a reasonable timeframe.
September 29, 2025
Unprompted review
Love 💓 the phone Case but LONG time for…
Love 💓 the phone Case but LONG time for delivery
September 27, 2025
Reply from MURBEL
Dear Alison,
Thank you for your feedback - we’re so happy to hear you love your case! 💓
We completely understand how important delivery speed is. For everyone’s convenience, our delivery timeframes are clearly provided on our website, and we always recommend reviewing them before placing an order to avoid any inconvenience. We also want to kindly confirm that your order was successfully delivered within the timeframe we provide.
Nevertheless, if you ever feel there are any issues or have further concerns, please don’t hesitate to reach out to our customer support team - they are always here to assist you.
Best regards,
MURBEL
Highly recommended..
After having the cover for now 15 days, I haven't even removed it once from my phone. The problem that I had with most other covers was contactless payment but that problem is solved using Murbel. A++
September 20, 2025
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Great quality cases
Love the cases, great quality and protective without being overly thick or bulky. Great value for money with the buy 2 get 2 free deal!
September 21, 2025
Delivery service issues but great product
The delivery service used had some major hiccups when it came to my order. Fortunately, great customer service reassured me and I received my items with a slight discount. All in all, I received sturdy and beautiful phone cases and I couldn't be more pleased. THUMBS UP.
September 21, 2025
High quality
Great communication and problem solving, beautiful and high quality cases, Thank You Murbel!
September 18, 2025
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Refuses refund
September 1, 2025
Unprompted review
Reply from MURBEL
Dear Marija,
We’re sorry to hear about your disappointment and truly regret that you feel this way.
At MURBEL, we always aim to resolve every issue fairly and in accordance with our policies.
We would be happy to review your situation in detail and make sure it’s handled properly. Please reach out to us at hello@themurbel.com
with your order number so we can investigate and assist you directly.
Best regards,
MURBEL
Very pleased with my case
Very pleased with my case , it is very well made and lovely and colourful. Very good quality . And good service would recommend the products
September 16, 2025
Unprompted review
Still didnt get my order
Update. Still didnt get my order. I'm still waiting for a second phone case. I was promised that there would be a shipment soon and everything was no longer responding. I wrote an Complaint for ptac. Now everything will be dealt with officially UK ICC.
So, I placed an order for phone cases more than a month ago, and both of them arrived defective. They sent two replacements, but only one actually arrived. I left a review, and they messaged me saying the second one would arrive soon and that if I removed my review, they would refund me part of the money. I received a refund for one case. Some time has already passed, but the second case still hasn’t arrived. The case I did receive is also so so quality – I’ve only used it for about a week, and it’s already all scratched up, even though my phone hasn’t been droped..
August 8, 2025
Unprompted review
Reply from MURBEL
Dear Zanda,
We are truly sorry to read your comments. However, we want to clarify for full transparency that our team has maintained respectful and timely communication with you at all times.
When you first reported defective cases, we immediately dispatched replacements. When you stated that one was not received, we issued a refund for that case while still sending out the replacements to ensure you were not left without a solution. These actions were taken in good faith and in line with our policies to resolve the matter fairly.
We always strive to assist our customers and resolve issues quickly, but respectful communication and cooperation are essential on both sides. Unfortunately, despite our efforts, your continued accusations and harassment toward our support team are not constructive and do not reflect the assistance we provided.
We consider this case resolved with the refund and replacements already issued. If there is anything you would still like to discuss further with our team, please feel free to reach out directly.
Wishes,
MURBEL
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