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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, particularly the phone cases, noting their durability, vibrant designs, and luxurious feel. Many people are very happy with their purchases, highlighting that the cases look exactly as pictured and offer excellent protection for their phones. However, some customers experienced issues with their orders and the delivery service, including lost packages, long shipping delays, and unrecognised tracking numbers. While many reviewers commend the customer service for being supportive and helpful in resolving problems, a few others reported slow, unhelpful, or unresponsive customer service, particularly regarding order adjustments, returns, or undelivered items.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the impressive durability and... See more

Quality

People report positive experiences with quality. Many customers are impressed with the durability and... See more

Order

Consumers have mixed experiences with ordering. While some reviewers report an easy ordering process, fast... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers experienced fast delivery,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers express frustration with... See more

Based on these reviews

Rated 4 out of 5 stars

Even though my package got lost, Murbel was extremely supportive and helped me out. I contacted them and received a fast answer. They send me my order again and I got a small refund. The package arriv... See more

Rated 4 out of 5 stars

The delivery service used had some major hiccups when it came to my order. Fortunately, great customer service reassured me and I received my items with a slight discount. All in all, I received sturd... See more

Rated 4 out of 5 stars

The customer service was so nice, I had a problem with my order and after reading some reviews I was scared they wouldn’t respond. But they’ve answered me after a few days and were so accommodating.

Rated 3 out of 5 stars

*Edited* I had an undelivered phone case after quite a long time waiting on delivery and I was initially frustrated with this. It took a few emails back and forth, but in the end I felt satisfied... See more


Company details

  1. Fashion Accessories Store

Written by the company

We create attractive and fashionable phone cases that also offer protection. We offer two designs: Ultra-Slim and Protective Two-Piece. Plus, enjoy complimentary shipping.


Contact info

3.8

Great

TrustScore 4 out of 5

333 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

Mismatched colors and scratches on arrival

I have ordered the Savanna Jewel case a matching ring holder, on arrival I could immediately see that both have quite different colours one is red and bordo. The case has also arrived with scratches and little defects. This makes it feel like the quality of the product is not that good.

After contacting the customer service I do want to add they they were responsive and returned me the cost for the ring.

April 9, 2025
Unprompted review
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Rated 5 out of 5 stars

I’m extremely impressed with the…

I’m extremely impressed with the quality and durability of this case—it offers excellent protection without adding bulk. The sleek design and premium materials make it both stylish and functional!

February 20, 2025
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Rated 5 out of 5 stars

Murbel phone case

This phone case is an excellent blend of style and functionality. Its sleek design offers a premium feel while ensuring robust protection for your phone. The case is durable and lightweight. Overall, the murbel case is a great choise!

January 25, 2025
Rated 5 out of 5 stars

Worth the wait!

Little delay, but definitely worth it!
The covers are just perfect, the colors are fantastic.
They’re fit perfectly and they protect and keep safe my phone!

January 19, 2025
Rated 5 out of 5 stars

Love my case

Love my case, this is my second one. Excellent quality and good price. Will definitely recommend for my friends.

January 25, 2025
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Rated 5 out of 5 stars

Me and my friend decided to order…

Me and my friend decided to order because of the promotion "buy 4 pay 2",when we got our cases we were very satisfied. The quality is great and the prints are very nice! The shipping was fast and we definitely will order again! Highly recommend these phone cases! 🥰

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

I am super happy with my new case

I am super happy with my new case. It looks really nice and seems very sturdy. The case is relatively thick, but I think that’s just how it is with armoured cases, and this way, I can at least have trust that my phone is safe. And it still looks elegant and pretty.

December 29, 2024
Rated 5 out of 5 stars

Incredible!

I was little bit skeptical because I’ve never heard of the brand.
I’ve purchase may first order and sent an email with my doubts and the team was amazing!
The cases are incredible and the quality soberb.
I’ll recommend for sure!

December 20, 2024
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Rated 5 out of 5 stars

The case looks gorgeous!

The case looks gorgeous! And feels pleasant in the hand. It took 2 weeks from the moment I ordered to delivery, so don't expect it in 2 days,but it is definitely worth the wait. I'm planing to order some more. Vaida

December 18, 2024
Rated 5 out of 5 stars

Exceptional quality and design

Exceptional quality and design. The parcel was sent quickly and the materials are robust and the design very trendy and colourful (I got the MagSafe case). The consumer service also quick and helpful. I will repeat in the future.

December 10, 2024

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