Ordered few items circa 3 weeks ago and have received nothing; no updates from the company either. Very poor / fraud?
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See what reviewers are saying
I ordered something and paid for express shipping. This company is not responding to any of my emails, instagram messages etc. No updates about my order, radio silence. I am pretty sure they are a sca... See more
Kirsty was great and incredibly responsive when there wasn't an explanation/email to why I didn't get any delivery notifications after a few days. Initially I thought it was dodgy but it was due to... See more
This is my 2nd time purchasing from The New Cub and have been very happy with the experience on both occasions. The items I purchased are great and arrived super quickly on both occasions. I will for... See more
Company details
Written by the company
Here at The New Cub our aim is to save you time by providing the best range of clean and effective products to use on your little ones and for your pre/post natal care. We are a trusted place with real parent reviews, industry backed blog posts and articles all under one roof. So, whether you are looking for products for cradle cap, eczema prone skin or vegan products for both baby and mother, we have it covered. Our belief is if we're not comfortable using a product on ourselves and our loved ones, we're not comfortable with the product on our site. At The New Cub you can: 1. Discover a curated selection of premium and independent mother & baby brands to keep you and your baby looking and feeling your best 2. Find exactly what you came for with solution-focused filters, clear and useful product descriptions, and honest parent reviews. 3. Gain the confidence you need for your journey toward better self-care with regularly updated content, tips and helpful advice from our blog 4. Always FREE shipping on orders above £20 in the UK and fast + tracked shipping for International orders. 5. Subscribe and save up to 15% on many amazing products so you can get your favourite products delivered without the hassle of having to run out to stores
Contact info
20-22 wenlock road, London, N1 7GU, London, United Kingdom
- hello@thenewcub.com
- thenewcub.com
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Wonderful products and excellent customer service. My new favourite, site for all things clean, natural Mother/baby products!
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