The Night Sky Reviews 9,645

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, such as prints and necklaces, for their beautiful appearance and high quality, often describing them as unique and thoughtful gifts. Many appreciate the easy and fast ordering process, along with excellent communication and tracking throughout. The delivery service is consistently highlighted as quick and efficient, with many orders arriving ahead of schedule. However, some customers were not happy with the quality of certain items, specifically mentioning issues with necklaces appearing very yellow or chains breaking easily. A few people also noted that the glow-in-the-dark feature on some products did not work as expected. Additionally, a small number of reviewers experienced delays in delivery or issues with packaging, such as scratches on scrolls or inaccurate print measurements.

What people talk about most

Product

People report positive experiences with the product, often praising the amazing quality of items like... See more

Quality

Consumers generally express satisfaction with the quality of products. Many praise the amazing quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast shipping,... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the easy and fast ordering process,... See more

Service

Users describe positive interactions with service. Many customers found the service easy, reliable, and... See more

Based on these reviews

Rated 5 out of 5 stars

The glow in the dark night sky print was very easy to design online. I loved the fact you could include a message of a surprisingly good length and customise the actual name of the location to mak... See more

Company replied

Rated 5 out of 5 stars

I cannot give the NightSky enough stars. The print is absolutely beautiful, it perfectly captured the night sky the night my husband and I had our first date, and it was the sky above his childhood... See more

Company replied

Rated 5 out of 5 stars

Im delighted with my night sky. It was a gift for my daughter's birthday and she was overwhelmed with it. She said it was a beautiful, thoughtful gift. The communication from the team was excellent.... See more

Company replied

Rated 5 out of 5 stars

Beautiful Prints & Excellent Service I'm based in the UK and ordered 2 of the same Night Sky gold foil prints to be delivered to 2 family members in the US. It was an easy order process, you get a... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

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Rated 4 out of 5 stars

There was no way to include a message…

There was no way to include a message with my purchase so when my nephew and his wife received my gift they had no way of knowing who had sent it. You could check out how Amazon does a gift message. But other than that the gift was a hugh success. They loves it

February 13, 2026
The Night Sky logo

Reply from The Night Sky

Hi there,

We're delighted that your Night Sky star map was a well-received gift for your nephew and his wife.

So sorry that you didn't notice the option to add a gift message
You can add a gift message before you check out.

If you email help@thenightsky.com, customer service will send you a screenshot of where it shows.

Tewam Night Sky.

Rated 1 out of 5 stars

They never even made my order, tried to tell me I don't understand

Would give them 0 stars if it was an option. They never even made my order. Kept giving me the run around. Promised to get it out expedited shipping, but never heard from them again. Expected delivery date has moved back over half a month and going to miss our anniversary that we were celebrating. Having to file a payment dispute with them now so save yourself the trouble and go elsewhere.

This company waited until I disputed the charges to try and scramble my order out the door. It was shipped out well after the estimated delivery time so it will not be here on time. It is the 12th now and the item isn't even in the same state I'm in.
To be clear, I ordered this item on 2/26 and they confirmed it on 2/27, it is not my responsibility to make sure their website accurately estimates processing, shipping, and handling times. I will like wise not accept any excuse as to why I have to file a payment dispute to hear back from a company that has already exceeded the estimated processing time many times over. The complete lack of communication, obvious problems with production, and the absolute disrespect to try and tell me that I'm somehow not understanding of your situation despite the fact that your company never even communicated any of this until I had already filed a payment dispute means that you absolutely deserve that 1 star rating.

February 25, 2026
Unprompted review
The Night Sky logo

Reply from The Night Sky

Hi James,

I'm sorry that your order was delayed in processing.

Sometimes, when a piece fails QC, it has to be redone, which will cause a delay. We are very focused on delivering quality products, and the slightest flaw in processing means it will always be redone.

Your order was submitted for processing on March 1st and will be delivered on March 12th. We work on business days only.

Customer service sent you tracking and explained what to do if you no longer want the item.

We're very sorry that it won't reach you on time for your anniversary.

Team Night Sky.

Rated 5 out of 5 stars

Definitely worthwhile.

Twice now we've ordered a framed map of the night sky at the time of a relative's wedding ceremony. It's such a unique and treasured gift. All our questions were answered promptly and everything was taken care of and delivered quickly. We'll be ordering again.

March 9, 2026
The Night Sky logo

Reply from The Night Sky

Hi there,

We're happy to hear that the framed Night Sky star maps were treasured and unique wedding gifts.

We appreciate your kind words regarding our prompt answers and quick delivery.

We appreciate your continued custom.

Team Night Sky

Rated 5 out of 5 stars

5 Stars for the Night Sky

It was an easy process to place the order and I was kept informed every step of the way. It arrived earlier than expected and the quality was print was exceptional.

March 6, 2026
The Night Sky logo

Reply from The Night Sky

Hi Aurora,

We're very happy that you love the quality of your Night Sky star map print, and that creating it was easy, and you were well-informed throughout the production and delivery process.

We appreciate your lovely feedback.

Team Night Sky.

Rated 5 out of 5 stars

Birthday gift!

This was a unique birthday gift for my granddaughter. She loved it. I plan on doing the same for other grandchildren!

March 4, 2026
The Night Sky logo

Reply from The Night Sky

We're so happy to hear that your granddaughter loved her Framed Night Sky star map birthday gift!

It's wonderful that you plan to share this experience with your other grandchildren.

Thank you for your lovely feedback.

Team Night Sky.

Rated 5 out of 5 stars

Very nice

All positive experience. Product looks lovely, overall I am happy.

March 3, 2026
The Night Sky logo

Reply from The Night Sky

Hi Alex,

We're happy that you love your Night Sky star map canvas.

Thank you for taking the time to share your feedback.

It's very much appreciated.

Team Night Sky.

Rated 5 out of 5 stars

Gorgeous framing and quality print

Gorgeous framing and quality print. I'm not an expert on astrology or whatever to know that the information is actually correct, but it looks amazing!

December 23, 2025
The Night Sky logo

Reply from The Night Sky

Hi Glenn,

We're very happy that you love the quality of your framed Night Sky star maps! We really appreciate your feedback!

We can assure you that they are absolutely accurate for the date and location you entered when you created them.

You can read more about the accuracy here on the FAQ on the website:
https://help.thenightsky.com/en/articles/9507712-is-the-star-map-accurate

Team Night Sky.

Rated 5 out of 5 stars

Wow!

Wow!! You guys really delivered‼️
You delivered the BEST GIFT I have ever given my 35yr old son❣️❣️❣️

He is hard to get gifts for because he can buy anything he wants. However…this gift he L❤️VES and he will keep it forever! It was a sentimental gold metal!

When I opened it, it was so much better quality than I had ever expected!
It was gorgeous!! Perfect in every way!

I admire your expertise! It is harder and harder to find companies that deliver QUALITY products in the mail anymore!!

I will be ordering from you again❣️

Thank You for your commitment to your customers.
Amazing!

Sincerely,
Jenny Mikre 🌸

March 2, 2026
The Night Sky logo

Reply from The Night Sky

Hi Jenny,

We're thrilled that your framed gold foil Night Sky star map was a wonderful gift for your son.

Thank you for sharing your wonderful feedback! It's greatly appreciated!

Team Night Sky.

Rated 5 out of 5 stars

The night sky was perfect

The night sky was perfect, materials were great quality, loved the finished product!

February 26, 2026
The Night Sky logo

Reply from The Night Sky

Hi there,

We're delighted that you love your framed Night Sky star map and that you are happy with the quality.

We appreciate your lovely feedback.

Team Night Sky.

Rated 5 out of 5 stars

Beautiful Prints & Excellent Service

Beautiful Prints & Excellent Service

I'm based in the UK and ordered 2 of the same Night Sky gold foil prints to be delivered to 2 family members in the US. It was an easy order process, you get an option to review your order before it goes to print and can then track the progress along the way. The were both delivered ahead of the suggestioned timeframe schedule and the familly members were blown away with how beautiful the prints were. I was sent pictures and it looks just like what you see on the website. I'm jealous that I don't have one myself now - highly recommend!

February 24, 2026
The Night Sky logo

Reply from The Night Sky

Hi Summer,

We're very happy to hear that the order process was easy and that your framed Night Sky foil star maps arrived early!

It's great to know your family members loved their special gifts.

We apprecuate your detailed feedback and high recommendation!

Team Night Sky.

Rated 5 out of 5 stars

Overall Good Experience

Not cheap, but quality work! Shipped securely, early, and without defects.

February 23, 2026
The Night Sky logo

Reply from The Night Sky

Hi Julia,

We're happy to hear that you received a quality professionally framed Night Sky star map.

We're delighted that you received it earlier than expected and without issue.

We really appreciate your feedback.

Team Night Sky.

Rated 5 out of 5 stars

This is a gift for me new grandson

This is a gift for my new grandson. It turned out BEAUTIFUL! I know he will cherish it FOREVER!

February 22, 2026
The Night Sky logo

Reply from The Night Sky

Hi Kathryn,

We're happy to hear that your Night Sky star map canvas gift for your grandson turned out beautifully!

We hope he cherishes it for many years to come.

Thank you for your feedback.

Team Night Sky.

Rated 5 out of 5 stars

Fabulous Service

Such quick turn around from ordering to delivery. The prints are great and I can’t wait to gift them as a birthday present

February 23, 2026
The Night Sky logo

Reply from The Night Sky

Hi Deb,

We're glad that you love your Night Sky star map prints, and that you received your order promptly!

Do let us know how your special gifts are received!

Thanks so much for your lovely feedback.

Team Night Sky.

Rated 5 out of 5 stars

Present for an anniversary

The site was easy to navigate and place an order. The chart ordered was framed and looked great. It was orders as a present and has not yet been presented but I’m sure they will love it.

February 17, 2026
The Night Sky logo

Reply from The Night Sky

Hi Lynn,

We're happy that you found it easy to create your Framed Night Sky order.

Do let us know how your special gift is received.

Team Night Sky.

Rated 5 out of 5 stars

Lovely product

Bought this for a friend for a new home. Really happy with it, lovely gift

October 23, 2025
The Night Sky logo

Reply from The Night Sky

Hi Yvonne,

We're delighted that your framed Night Sky star map made a perfect new home gift.

We appreciate your feedback.

Team Night Sky.

Rated 4 out of 5 stars

Gold Foil not great

I loved the print but would not recommend the gold foil option. It was so overly glossy and was hard to see the details.

January 7, 2026
The Night Sky logo

Reply from The Night Sky

Hi Heather,

We're sorry that you are unhappy with your foil star map print.

The nature of foil is to be glossy.

If you want to reorder it as a classic print, please email help@thenightsky.com with the order ID, and customer service will help.

Team Night Sky.

Rated 2 out of 5 stars

Very Late Arrival

The shipping time was estimated to be between 8 and 11 days on their shipping options. Instead, it took nearly an extra week and arrived late. Whatever your shipping option says, add at least four days to it.

February 2, 2026
Unprompted review
The Night Sky logo

Reply from The Night Sky

Hi Matt,

We're very sorry that your order was delayed in transit.

We regret that we have no control over delays with standard post, particularly during peak times such as Christmas, Valentine's Day, Mother's Day, and Father's Day, when national postal services handle significantly larger volumes of packages.

For this reason, we display a notice at checkout advising customers to select express shipping if their order is time-sensitive.

Team Night Sky.

Rated 5 out of 5 stars

Absolutely fantastic customer service…

Absolutely fantastic customer service from start to end. A hiccup with delivery (not the fault of the company) was resolved super fast and without issue. I can’t fault the service. As for the poster and necklace they were stunning and made my wife’s birthday! Thank you for everything! Fabulous!

February 16, 2026
The Night Sky logo

Reply from The Night Sky

Hi James,

We're delighted that you received great customer service support throughout your experience.

We appreciate your understanding regarding the delivery issue and are so glad it was resolved quickly.

It's wonderful that your framed planets aligned and Night Sky jewelry made your wife's birthday special!

Thank you for your fabulous feedback.

Team Night Sky.

Rated 5 out of 5 stars

Special birthday gift

This was purchased for a friend’s 70th birthday and she was totally delighted, something completely unique.

February 18, 2026
The Night Sky logo

Reply from The Night Sky

Hi Anne,

We're happy to hear that your friend loves her special Night Sky star map 70th birthday gift!

We really appreciate your feedback.

Team Night Sky.

Rated 5 out of 5 stars

Loved the product

Loved the product- the selection process and website was easy to use too

February 16, 2026
The Night Sky logo

Reply from The Night Sky

Hi Hailey,

We're happy to hear that you love your framed Night Sky star map and that you found our website and the design creation easy to use.

We appreciate your kind feedback.

Team Night Sky.

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