The Night Sky Reviews 9,645

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, such as prints and necklaces, for their beautiful appearance and high quality, often describing them as unique and thoughtful gifts. Many appreciate the easy and fast ordering process, along with excellent communication and tracking throughout. The delivery service is consistently highlighted as quick and efficient, with many orders arriving ahead of schedule. However, some customers were not happy with the quality of certain items, specifically mentioning issues with necklaces appearing very yellow or chains breaking easily. A few people also noted that the glow-in-the-dark feature on some products did not work as expected. Additionally, a small number of reviewers experienced delays in delivery or issues with packaging, such as scratches on scrolls or inaccurate print measurements.

What people talk about most

Product

People report positive experiences with the product, often praising the amazing quality of items like... See more

Quality

Consumers generally express satisfaction with the quality of products. Many praise the amazing quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast shipping,... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the easy and fast ordering process,... See more

Service

Users describe positive interactions with service. Many customers found the service easy, reliable, and... See more

Based on these reviews

Rated 5 out of 5 stars

The glow in the dark night sky print was very easy to design online. I loved the fact you could include a message of a surprisingly good length and customise the actual name of the location to mak... See more

Company replied

Rated 5 out of 5 stars

I cannot give the NightSky enough stars. The print is absolutely beautiful, it perfectly captured the night sky the night my husband and I had our first date, and it was the sky above his childhood... See more

Company replied

Rated 5 out of 5 stars

Im delighted with my night sky. It was a gift for my daughter's birthday and she was overwhelmed with it. She said it was a beautiful, thoughtful gift. The communication from the team was excellent.... See more

Company replied

Rated 5 out of 5 stars

Beautiful Prints & Excellent Service I'm based in the UK and ordered 2 of the same Night Sky gold foil prints to be delivered to 2 family members in the US. It was an easy order process, you get a... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The interface for ordering is very…

The interface for ordering is very friendly, allowing you to customize & edit up to the time of creation. Communication with customer service was prompt and helpful too.
The quality of the parchment and the sky rendering is impressive. It’s a beautiful item, and we love it so much!
It also arrived well packaged, with instructions, and was on time.

February 16, 2026
The Night Sky logo

Reply from The Night Sky

Hi Sandra,

We're delighted that you found the design creation and ordering process easy.

We're so glad you love the beautiful quality of your Night Sky star map.

We appreciate your kind feedback regarding customer service interaction and the timely delivery of your order!

Team Night Sky.

Rated 5 out of 5 stars

Fast and nice service

Fast and nice service

February 16, 2026
The Night Sky logo

Reply from The Night Sky

Thank you, Theresa, for your kind feedback.

We're delighted that you're happy with your Night Sky star map and the service you received.

Team Night Sky.

Rated 5 out of 5 stars

It’s great

It’s great, she loves it!

February 13, 2026
The Night Sky logo

Reply from The Night Sky

Hi Alex,

We're delighted that your Night Sky star map canvas was a well-received gift!

Thank you for your feedback, it's much appreciated.

Team Night Sky

Rated 5 out of 5 stars

Quick, Easy, No Fuss

Quick, Easy, No Fuss - Things don't always go easy with me, but this was one that did. Product came out beautifully. No issues with shipping or delivery.

November 3, 2025
The Night Sky logo

Reply from The Night Sky

Hi Gene,

We're very happy to hear that everything went smoothly for you from creating your desing to delivery!

We appreciate your feedback and are so glad you love your framed Night Sky star map!

Team Night Sky.

Rated 5 out of 5 stars

fast service and expedient shipping

fast service and expedient shipping, mine was a wedding gift and they loved it, were very touched

February 11, 2026
The Night Sky logo

Reply from The Night Sky

Hi Jackie,

We're happy to hear that our fast service and shipping made your Night Sky star map wedding gift a success!

Thank you for sharing your experience with us.

Team nNight Sky.

Rated 5 out of 5 stars

Absolutely beautiful print and quick postage

Absolutely beautiful print, the perfect ‘special’ gift. I had ordered a similar item from an alternative supplier and was so disappointed in the poor quality.
I reluctantly and hesitantly ordered a replacement from The Night Sky and although it was an additional big cost, I’m so glad I did. It is perfect.
Customer service was helpful with a query I had, and postage was very quick. I wouldn’t hesitate to order again, thank you.

January 12, 2026
The Night Sky logo

Reply from The Night Sky

Hi Lauren,

We're very happy to hear that you love youre Night Sky framed star map!

We appreciate you sharing your initial disappointment with another supplier and your hesitation before ordering from us.

We're delighted that our customer service and quick shipping met your expectations.

We appreciate your feedback.

Team Night Sky.

Rated 1 out of 5 stars

Company has made awful changes, zero consistency

To reply:
-My fiancé contacted when there was a problem with the order initially. An exchange was processed. We just opened the replacement, since it was a gift for a recent occasion. We will email that address, thank you.

-Yes, the third was ordered from your company (and the first 2) without a doubt. Your website’s current examples match the 3rd order exactly as I describe.

Original review:
My fiancé has gotten 3 of these over the course of the last 5 years. The first one (our first kiss) was amazing. The second one (the day he proposed) was perfect. The third one (our wedding)…is completely different. Obviously he’s gotten these to have a nice set displayed together in our home, and at our wedding. The first 2 match beautifully. The 3rd not only has such significant changes that it looks like it could be from a different company, but the changes made are awful! The constellations are no longer prominent on the map, all you can see is the grid lines (which are also much closer together now, and 4 latitude lines became 12) and stars (dots) unless you’re inches away, like it’s more zoomed out or something instead of directly over the specified address?? They completely changed the font which is now half the size and cramped together, there are huge blank spaces between the top and bottom text because of how close together and small the font is, they removed the top text line so we couldn’t add our names and now just says “THE NIGHT SKY” where our names used to be, they changed the format of the date (from M D, Y as is typical in the US, to D M Y with no comma), the background is off-white where it was once pure white, there is no / between the longitude and latitude…like, what happened? Where is the consistency for returning customers, and who approved these changes that have made everything so much worse? I hate to complain because he put so much thought and love into this gift and creating such a meaningful set of 3 star maps, but this 3rd one is a huge disappointment to both of us in comparison to the first 2.

January 9, 2026
Unprompted review
The Night Sky logo

Reply from The Night Sky

Hi Lauren,

We're so sorry that the lastest order doesn't match the previous orders.

You didn't contact us at the outset to let us know and allow us the opportunity to help get them matched.

Please email help@thenightsky.com with the 3 order numbers or email address used to place the orders and customer service will help.

Are you sure you ordeed the thrid one from us? What you describe doesn't sound like our design. We haven't charged the design the way you describe.

Team Night Sky.

Rated 5 out of 5 stars

Pretty amazing!

Great price, fast shipping, and everything was as pictured and described, pretty amazing!

March 28, 2025
The Night Sky logo

Reply from The Night Sky

Hi Oscar,

We're happy to hear that you had a great experience ordering from us.

We're delighted that your Night Sky star map and fast shipping met your expectations.

We appreciate your kind feedback!

Team Night Sky.

Rated 5 out of 5 stars

Product Received and Shipping Delivery were far beyond expectations

I've had trouble with overseas deliveries in the past - but the delivery time from The Night Sky was superlative! The necklace I ordered arrived I ordered it on the 19th and it arrived on the 27th - AMAZING. On top of that the necklace was beyond what I was hoping for - it truly is a beautiful piece of art and the inscription engraved on the back was letter-perfect. I highly recommend this company!

January 27, 2026
Unprompted review
The Night Sky logo

Reply from The Night Sky

Hi Pam,

We're so glad that your bezel necklace exceeded your expectations and that the inscription was perfect!

We're happy to hear that you received your order promptly, especially with overseas delivery. Thank you for your kind review and for recommending our company!

It means a lot to us.

Team Night Sky.

Rated 5 out of 5 stars

A five star experience

First and foremost, my wife loved the piece. It was no small task getting it to my remote location, but the friendly and helpful staff made all of the necessary arrangements and got it to me in a timely manner. Did I mention my wife loved it? All in all, a real five star experience.

February 4, 2026
The Night Sky logo

Reply from The Night Sky

Hi Steven,

We're delighted that your wife loved her silver bezel necklace!

It's great that our customer service team could assist in getting it to you promptly.

We appreciate your lovely feedback.

Team Night Sky.

Rated 5 out of 5 stars

Great product

Fast delivery and a beautifully made product!

December 19, 2025
The Night Sky logo

Reply from The Night Sky

Hi Helen,

We're happy to hear that you received your Night Sky star map quickly and love its beautiful design.

Thank you for your lovely feedback! It means a lot to us!

Team Night Sky.

Rated 2 out of 5 stars

it was very expensive for the quality…

it was very expensive for the quality of the print received. When I put it in a frame the black scratched and chipped the writing

February 4, 2026
The Night Sky logo

Reply from The Night Sky

Hi Alison.

We're sorry that there was an issue with your star map print.

You didn't contact customer service when you received it, allowing us the opportunity to resolve this for you before you left a review.

Customer service has now reached out to you with a solution.

Team Night Sky.

Rated 5 out of 5 stars

Fast delivery at Christmas

Fast delivery at Christmas. High quality. Love it.

January 31, 2026
The Night Sky logo

Reply from The Night Sky

Hi there,

We're happy to hear that you received your order quickly during Christmas and that you love the quality of your Night Sky star map print.

We appreciate your feedback.

Team Night Sky.

Rated 5 out of 5 stars

Very fast and efficient delivery

Very fast and efficient delivery. Was very happy with the item I bought

January 26, 2026
The Night Sky logo

Reply from The Night Sky

Hi Allana,

We're happy to hear that you were very satisfied with your Night Sky star map print, and the fast delivery.

Thank you for your kind feedback! It means a lot to us.

Team Night Sky.

Rated 5 out of 5 stars

Unique gift for in-laws.

This was a gift for my daughter's in-laws and they loved it and felt it was a very thoughtful unique gift. We selected our daughter's wedding date which was at her in-laws home in Idaho for the time which made it even more special.

December 27, 2025
The Night Sky logo

Reply from The Night Sky

Hi there,

We're so happy that your Night Sky canvas star map gift was well-received!

It's wonderful that it resonated with your daughter's in laws, especially with the personal touch of your daughter's wedding date and location.

Thank you for sharing this lovely feedback. It means a lot to us.

Team Night Sky.

Rated 5 out of 5 stars

A beautiful product

A beautiful product, delivered right on time

January 31, 2026
The Night Sky logo

Reply from The Night Sky

Hi there,

We're very happy to hear that you found your framed star map, beautiful and that it arrived promptly.

We appreciate your feedback!

Team Night Sky.

Rated 5 out of 5 stars

Absolutely love my pictures!

Absolutely love my pictures!! I gifted framed pictures of the night sky on the night of their wedding to two close friends and they turned out beautiful. High quality frames and came very carefully packaged. Would definitely order again!

November 27, 2025
The Night Sky logo

Reply from The Night Sky

Hi Mollie,

We're delighted that you love your Night Sky framed star maps as wedding gifts for your friends!

We appreciate your order and are grateful for your feedback!

Team Night Sky.

Rated 5 out of 5 stars

Beautiful gift!

Purchased as a Christmas present for my brother and his new wife, turned out beautifully! Ordering was easy and shipping was fast.

January 29, 2026
The Night Sky logo

Reply from The Night Sky

Hi there,

Thank you for taking the time to write your kind review.

We're delighted that you are happy with your Night Sky star map gift for your brother and his wife, and that the ordering process was easy and the shipping met your expectations.

We appreciate your feedback.

Team Night Sky.

Rated 5 out of 5 stars

Got one of the necklaces for my…

Got one of the necklaces for my girlfriend and she is obsessed with it. Really high quality. If you're looking for that special/unique gift for someone then this is it.

January 29, 2026
The Night Sky logo

Reply from The Night Sky

Hi Liam,

We're delighted that your girlfriend loves her 18 ct gold vermeil bezel pendant!

It means a lot to us that you think our jewelry makes a special and unique gift.

We really appreciate your lovely feedback and recommendations.

Team Night Sky.

Rated 5 out of 5 stars

Super easy to make

Super easy to make, and even correct if you make a mistake. Shipped pretty quickly (Christmas time)

January 30, 2026
The Night Sky logo

Reply from The Night Sky

Thank you, Alyssa, for your lovely review.

We're very happy that you found the design creation process easy and that it arrived quickly despite the Christmas rush.

We can see that customer service was helpful when you needed to make a slight change before the order was sent for processing.

Your feedback means a lot to us.

Team Night Sky.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look