Had our annual financial/accounts renewal with Cheryl at Worksop Branch. This was a pleasure to attend & not at all like visiting a bank or building society, more like catching up with an old friend... See more
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Review summary
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I recently met with Agent Adam to discuss my accounts. I found him professional, polite and friendly. Excellent communication skills. He listened to me and my needs and he explained my options in... See more
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I visited the BS twice. The first visit was on Saturday 27th June. The gentleman was very helpful and despite it being within 20 or 25 mins of closing time, nothing seemed too much trouble. Things... See more
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Cheryl at Worksop Was exemplary in every aspect of dealinging with my late wife's affairs. She explained everything very clearly and the outcome was entirely satisfactory and because we handled the pr... See more
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Company details
About Nottingham Building Society
Written by the company
Your financial needs and personal circumstances are ever-evolving. Your money goals are one of a kind. You're saving for different things and earning money in different ways. Work might not be 9–5 anymore.
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
MORTGAGES
SAVINGS
BRANCHES
CONTACT US
Contact info
Nottingham House, 3 Fulforth Street, NG1 3DL, Nottingham, United Kingdom
- 0344 481 4444
- Trustpilot@thenottingham.com
- thenottingham.com
4.8
Excellent
7K reviews
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Helpfulness of staff.
Helpfulness of staff.
Being able to speak in person and nog over the phone
May 14, 2026
Reply from Nottingham Building Society
Hi Meg, thank you for your feedback! We're really pleased to hear you value our face to face service and our branch colleagues are appreciated! Thanks for being a member. Kerry - Customer Team
Setting up a new account.
I wanted to set up a 1-yr ISA with funds from my NBS Access Account, but wasn't sure if this was possible. Your colleague dealing with my query was very well informed, and immediately reassured me that she could set up the account that I wanted. Great customer service: polite, professional, and personal, for which, many thanks.
May 21, 2026
Reply from Nottingham Building Society
We are delighted to hear about your positive experience with our colleague and the excellent service you received Andrew. We appreciate you sharing your feedback. Amanda - Customer Team
Reply from Nottingham Building Society
Thank you for taking the time to share your review and for your positive feedback! Kerry - Customer Team
Reply from Nottingham Building Society
Hello Mary, we're delighted to hear you found our colleagues so polite and helpful. We appreciate your kind feedback. Kerry - Customer Team
Reply from Nottingham Building Society
Thanks for your positive feedback Donald and taking the time to leave us a review, it is appreciated. Kerry - Customer Team
Always a pleasure to be able to speak…
Always a pleasure to be able to speak with a real person who knows their stuff, is polite and helpful.
May 22, 2026
Reply from Nottingham Building Society
We're so pleased to hear you value speaking with our knowledgeable and helpful team. Thank you for your kind words! Kerry - Customer Team
The staff were efficient and welcoming…
The staff were efficient and welcoming and I was able to speak with someone very soon, although i had not made an appointment
May 22, 2026
Reply from Nottingham Building Society
We're so glad to hear our team were able to support you straightaway. Thank you for sharing your positive experience! Kerry - Customer Team
I have dealt with Michelle for many…
I have dealt with Michelle for many years and she is always helpful and knowledgeable
May 21, 2026
Reply from Nottingham Building Society
Hello Anne, we're delighted to hear Michelle has consistently been able to support you over such a long period of time. Thank you for your kind words, I'll make sure they're shared with her. Kerry - Customer Team
I wished to change to a more flexible…
I wished to change to a more flexible account, and was talked through the process very efficiently.
Thank you.
May 21, 2026
Reply from Nottingham Building Society
Hi Norma, we're really pleased to hear your account change went so smoothly. Thank you for your kind words and positive feedback. Kerry - Customer Team
Extremely helpful staff and very…
Extremely helpful staff and very knowledgeable. Told us all options and accounts we could access
Brilliant Ando
May 22, 2026
Reply from Nottingham Building Society
We appreciate your kind words about the service you received in branch, thanks so much for taking the time to share your review! Kerry - Customer Team
Reply from Nottingham Building Society
We're so glad our colleagues were able to let you know about our new rates. We appreciate your feedback John, thank you. Kerry - Customer Team
I had enquired about a regular saver…
I had enquired about a regular saver account. The staff in the branch remembered this, and telephoned me when this account was available again.
May 20, 2026
Reply from Nottingham Building Society
Hello Anita, we're so glad to hear our team provided such proactive and helpful service. Thank you for sharing your positive experience with us. Kerry - Customer Team
Someone was available straight away
Someone was available straight away, was able to open an account straight away rather than book an appointment
May 15, 2026
Reply from Nottingham Building Society
Hi Helen, we're happy to hear that we could assist you promptly with opening your account. Thank you for your positive feedback! Kerry - Customer Team
Excellent friendly service
Very helpful, knowledgeable and friendly staff giving me good advice
Being able to go into the branch and talk to staff instead of doing everything online
May 13, 2026
Reply from Nottingham Building Society
Hello Janet, We're delighted to hear our staff provided such helpful and friendly advice. We really appreciate your feedback on in-person service as we're committed to our branches. Kerry - Customer Team
Brilliant customer service excellent…
Brilliant customer service excellent staff at the Belper branch the best.
The bank that cares for it customers, thank you
May 15, 2026
Reply from Nottingham Building Society
Thank you for your wonderful feedback Mark! We're so pleased to hear about the excellent service you received from our team at the Belper branch. We will make sure your review is shared with them. Kerry - Customer Team
easy to work with building society
Great service with a good listening attitude, and carefully considered advice, a fine range of investments and easy to understand.
Well done
May 19, 2026
Reply from Nottingham Building Society
Hi Jonathan, we're so pleased to hear you found our service great, with careful advice and a good variety of accounts to choose from. Thank you for your kind words! Kerry - Customer Team
Excellant service
I went in to the office and the two ladies were busy but a young man in a glass fronted office saw me and asked if he could help. He was brilliant. He opened a new ISA for me as my current one was about to expire so I couldn't deposit the 2026 allowance in it. He explained various options to make certain I was sure it was the right account for me. Fantastic service and he was very welcoming to an old dear like me.
May 22, 2026
Reply from Nottingham Building Society
We are so pleased to hear about your positive experience with our team. It is wonderful to know that we could assist you with your new ISA and explain your options clearly. Thank you for sharing your kind words. Amanda, Customer Team
Reply from Nottingham Building Society
Hello Sheila, thank you for sharing your fabulous review! The kind of feedback we love to receive! Kerry - Customer Team
Straight forward online opening of an…
Straight forward online opening of an ISA account, could not have been easier. Full marks to your IT department
May 17, 2026
Reply from Nottingham Building Society
We are so pleased you found the ISA account opening process straightforward Nigel. We appreciate your kind words about our IT department too. Amanda - Team Customer
Efficient, wonderful service.
I have a mortgage with The Nottingham BS and they offer consistently fantastic service. When I ring them, the staff are friendly, helpful and highly knowledgeable. Yesterday I spoke to Georgie.
May 21, 2026
Unprompted review
Reply from Nottingham Building Society
We are so pleased to hear about your consistently fantastic experience with us. It is wonderful to know our team provides friendly, helpful, and knowledgeable service. Thank you for sharing your positive feedback! Amanda - Customer Team
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