I recently met with Agent Adam to discuss my accounts. I found him professional, polite and friendly. Excellent communication skills. He listened to me and my needs and he explained my options in... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Excellent efficient service from the team at the Grantham Branch. I opened an Annual Allowance ISA which was fully explained to me - lovely friendly service including a great cup of coffee! You don’t... See more
Company replied
The member of staff at the Belper branch, who opened my account was friendly and professional. He took me through the various options, but also listened to how I was going to use the account. He made... See more
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Alan Clarke standing in for John at the West Bridford branch was simply fantastic - always cheerful and incredibly helpful. John whenever I dealt with him has always been brilliant - forthcoming and m... See more
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Company details
About Nottingham Building Society
Written by the company
Your financial needs and personal circumstances are ever-evolving. Your money goals are one of a kind. You're saving for different things and earning money in different ways. Work might not be 9–5 anymore.
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
MORTGAGES
SAVINGS
BRANCHES
CONTACT US
Contact info
Nottingham House, 3 Fulforth Street, NG1 3DL, Nottingham, United Kingdom
- 0344 481 4444
- Trustpilot@thenottingham.com
- thenottingham.com
4.8
Excellent
6K reviews
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Staff were friendly able to give advice…
Staff were friendly able to give advice as necessary
May 15, 2026
Reply from Nottingham Building Society
We appreciate your feedback Rob. We're glad our staff provided friendly and helpful advice. Amanda - Customer team
Excellent service from Cheryl at the…
Excellent service from Cheryl at the Worksop branch, highly recommend.
May 11, 2026
Reply from Nottingham Building Society
Thank you Andrew for sharing your review. We're so glad to hear you had such a positive experience with our team. We truly appreciate your kind words that I'll make sure are shared with Cheryl. Thanks for the recommendation! Kerry - Customer Team
The counter were excellent
The counter were excellent, amiable and helpful, sorted our ISA transfer very quickly and explained we could keep an eye on it online now
May 22, 2026
Reply from Nottingham Building Society
We're so pleased to hear our team was excellent and helpful with your ISA transfer, and that you can now monitor it online. Thank you for your kind words. Amanda, Customer Team
Very nice helpful will use again.
May 23, 2026
Reply from Nottingham Building Society
Good morning Roy, thanks for sharing your 5 star review with us. We look forward to seeing you again soon! Kerry - Customer Team
Reply from Nottingham Building Society
Hello Mr Rudge, thank you for taking the time to share you review and for the positive feedback! Kerry - Customer Team
Friendly and professional service from…
Friendly and professional service from Jackie at Louth branch Thank you.
May 22, 2026
Reply from Nottingham Building Society
We're so pleased you received friendly service at our Louth branch. Thank you for your kind words that I will make sure are shared with Jackie. Kerry - Customer Team
Helpfulness of staff.
Helpfulness of staff.
Being able to speak in person and nog over the phone
May 14, 2026
Reply from Nottingham Building Society
Hi Meg, thank you for your feedback! We're really pleased to hear you value our face to face service and our branch colleagues are appreciated! Thanks for being a member. Kerry - Customer Team
Setting up a new account.
I wanted to set up a 1-yr ISA with funds from my NBS Access Account, but wasn't sure if this was possible. Your colleague dealing with my query was very well informed, and immediately reassured me that she could set up the account that I wanted. Great customer service: polite, professional, and personal, for which, many thanks.
May 21, 2026
Reply from Nottingham Building Society
We are delighted to hear about your positive experience with our colleague and the excellent service you received Andrew. We appreciate you sharing your feedback. Amanda - Customer Team
Reply from Nottingham Building Society
Thank you for taking the time to share your review and for your positive feedback! Kerry - Customer Team
Reply from Nottingham Building Society
Hello Mary, we're delighted to hear you found our colleagues so polite and helpful. We appreciate your kind feedback. Kerry - Customer Team
Reply from Nottingham Building Society
Thanks for your positive feedback Donald and taking the time to leave us a review, it is appreciated. Kerry - Customer Team
Always a pleasure to be able to speak…
Always a pleasure to be able to speak with a real person who knows their stuff, is polite and helpful.
May 22, 2026
Reply from Nottingham Building Society
We're so pleased to hear you value speaking with our knowledgeable and helpful team. Thank you for your kind words! Kerry - Customer Team
The staff were efficient and welcoming…
The staff were efficient and welcoming and I was able to speak with someone very soon, although i had not made an appointment
May 22, 2026
Reply from Nottingham Building Society
We're so glad to hear our team were able to support you straightaway. Thank you for sharing your positive experience! Kerry - Customer Team
I have dealt with Michelle for many…
I have dealt with Michelle for many years and she is always helpful and knowledgeable
May 21, 2026
Reply from Nottingham Building Society
Hello Anne, we're delighted to hear Michelle has consistently been able to support you over such a long period of time. Thank you for your kind words, I'll make sure they're shared with her. Kerry - Customer Team
I wished to change to a more flexible…
I wished to change to a more flexible account, and was talked through the process very efficiently.
Thank you.
May 21, 2026
Reply from Nottingham Building Society
Hi Norma, we're really pleased to hear your account change went so smoothly. Thank you for your kind words and positive feedback. Kerry - Customer Team
Extremely helpful staff and very…
Extremely helpful staff and very knowledgeable. Told us all options and accounts we could access
Brilliant Ando
May 22, 2026
Reply from Nottingham Building Society
We appreciate your kind words about the service you received in branch, thanks so much for taking the time to share your review! Kerry - Customer Team
Reply from Nottingham Building Society
We're so glad our colleagues were able to let you know about our new rates. We appreciate your feedback John, thank you. Kerry - Customer Team
I had enquired about a regular saver…
I had enquired about a regular saver account. The staff in the branch remembered this, and telephoned me when this account was available again.
May 20, 2026
Reply from Nottingham Building Society
Hello Anita, we're so glad to hear our team provided such proactive and helpful service. Thank you for sharing your positive experience with us. Kerry - Customer Team
Someone was available straight away
Someone was available straight away, was able to open an account straight away rather than book an appointment
May 15, 2026
Reply from Nottingham Building Society
Hi Helen, we're happy to hear that we could assist you promptly with opening your account. Thank you for your positive feedback! Kerry - Customer Team
Excellent friendly service
Very helpful, knowledgeable and friendly staff giving me good advice
Being able to go into the branch and talk to staff instead of doing everything online
May 13, 2026
Reply from Nottingham Building Society
Hello Janet, We're delighted to hear our staff provided such helpful and friendly advice. We really appreciate your feedback on in-person service as we're committed to our branches. Kerry - Customer Team
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