I recently met with Agent Adam to discuss my accounts. I found him professional, polite and friendly. Excellent communication skills. He listened to me and my needs and he explained my options in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent efficient service from the team at the Grantham Branch. I opened an Annual Allowance ISA which was fully explained to me - lovely friendly service including a great cup of coffee! You don’t... See more
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The member of staff at the Belper branch, who opened my account was friendly and professional. He took me through the various options, but also listened to how I was going to use the account. He made... See more
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Alan Clarke standing in for John at the West Bridford branch was simply fantastic - always cheerful and incredibly helpful. John whenever I dealt with him has always been brilliant - forthcoming and m... See more
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Company details
About Nottingham Building Society
Written by the company
Your financial needs and personal circumstances are ever-evolving. Your money goals are one of a kind. You're saving for different things and earning money in different ways. Work might not be 9–5 anymore.
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
MORTGAGES
SAVINGS
BRANCHES
CONTACT US
Contact info
Nottingham House, 3 Fulforth Street, NG1 3DL, Nottingham, United Kingdom
- 0344 481 4444
- Trustpilot@thenottingham.com
- thenottingham.com
4.8
Excellent
6K reviews
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Great team local bank.
June 13, 2026
Reply from Nottingham Building Society
Hello Amit, we’re so pleased to hear you value having a local team you can rely on. It’s great to know we’ve been able to provide a positive experience for you.
We really appreciate you taking the time to share your thoughts and look forward to seeing you again soon! Kerry - Customer Team
Reply from Nottingham Building Society
We’re really pleased to hear you had a positive experience and felt supported during your visit. We appreciate you taking the time to share your thoughts and hope to assist you again soon. Kerry - Customer Team
Very helpful and patient appreciat the…
Very helpful and patient appreciat the continued use of pass books.
June 3, 2026
Reply from Nottingham Building Society
Hello Joyce, thank you for your feedback.
We’re really pleased to hear you felt supported and well looked after, and that our approach made the experience comfortable for you. It’s also great to know that you appreciate our love for passbooks!
We truly appreciate you taking the time to share your thoughts and look forward to helping you again in the future. Kerry - Customer Team
The two ladies in the office knew what…
The two ladies in the office knew what they were doing, and they knew how to talk to you ,
10and make you understand.
June 10, 2026
Reply from Nottingham Building Society
Hi John, thank you for your kind feedback.
We’re really pleased to hear that our team made things easy to follow and ensured you felt comfortable throughout your visit. Providing clear communication and a positive experience is always our goal. We appreciate you taking the time to share your experience and hope to see you again soon in branch. Kerry - Customer Team
Nice people everything explained well
June 15, 2026
Reply from Nottingham Building Society
Hello Sue, we’re really pleased to hear your experience was a positive one and that everything was made clear and easy to understand. We appreciate you taking the time to share your thoughts and hope to see you again soon. Kerry - Customer Team
Helpful & Friendly staff
At the Cleethorpes branch I have always found the staff are helpful , friendly and very efficient.
June 2, 2026
Reply from Nottingham Building Society
Thank you for your lovely feedback!
We’re delighted to hear that your experiences at our Cleethorpes branch have all been positive. It’s great to know the team there continues to make a strong impression and supports you so well each time you visit.
We really appreciate you taking the time to share your thoughts and look forward to seeing you again soon! Kerry - Customer Team
Professional service at its best
It was very good to call into an office and speak to a human being who was very friendly, welcoming and helpful. Thankyou so much.
June 10, 2026
Reply from Nottingham Building Society
Thanks so much for taking the time to share your review with us.
We’re really pleased you had such a positive experience when visiting us. It’s great to know you felt comfortable and well looked after, we believe that personal interaction makes all the difference!
Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for your kind feedback Patricia.
We’re so pleased to hear you had a positive experience. Cheryl will be delighted to know she made such a great impression, we’ll be sure to pass your comments on to her.
We really appreciate you taking the time to share this review with us. Kerry - Customer Team
I could not make it into the office, so I telephoned instead.
I could not make it into the office, so I telephoned instead. The call was answered promptly and my requests were put in place and the paperwork was put in the post the same day. It was a pleasure to speak to a person rather than a machine.
June 9, 2026
Reply from Nottingham Building Society
Thank you for taking the time to share your experience Stephen.
We’re really pleased we could support you quickly and efficiently over the phone, especially when you couldn’t visit in person. It’s great to hear everything was handled smoothly and sent out to you without delay.
We also appreciate your kind comment about being able to speak with someone directly, we know how important that personal touch can be. We hope we can assist you again soon. Kerry - Customer Team
Always friendly and helpful staff at…
Always friendly and helpful staff at the Newark branch. And I like the fact that they use passbooks for most accounts.
June 6, 2026
Reply from Nottingham Building Society
Thank you for your lovely feedback Mark!
We’re so pleased to hear you consistently have a positive experience at our Newark branch. It’s great to know the team makes you feel welcome and supported each time you visit.
We’re also glad that you appreciate our passbooks too, it’s something many of our customers really value. Thanks again for taking the time to share your thoughts and we look forward to seeing you again soon. Kerry - Customer Team
friendly helpful staff
June 16, 2026
Reply from Nottingham Building Society
Thanks for sharing your 5 star review Ann! We’re really pleased to hear you had a positive experience with our team. Making sure everyone feels welcomed and supported is something we always strive for. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you so much for your fantastic feedback Martyn! 😊
We’re thrilled to hear you had such a great experience, your score means a lot to us. I’ll be sure to pass your kind words on to the team, they’ll really appreciate it!
We look forward to seeing you again soon. Kerry - Customer Team
Every vist in person is a…
Every visit in person is a pleasant,easy time. The staff are totally efficient, professional and happy to help with any enquiries we have.Their customer service is first class.
June 12, 2026
Reply from Nottingham Building Society
Hello Moya, we’re delighted to hear that each visit has been such a positive experience for you. It’s great to know our team’s approach and commitment to helping with any questions has made things easy and enjoyable every time you come in.
Your kind words about the service you’ve received really mean a lot to us, and we look forward to welcoming you again soon! Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for your kind words Alan.
We’re so pleased to hear you had such a positive experience and felt well supported. Isabella will be delighted to know she made such a good impression and helped make everything clear and comfortable for you.
Kerry - Customer Team
Helpful and informative
Helpful, informative and a great listener. Decisions made forwarded in the format I prefer and promptly Thank you.
June 9, 2026
Reply from Nottingham Building Society
Thank you for your thoughtful feedback Margaret! We’re really pleased to hear you felt well supported and that your needs were fully understood. Making sure everything is handled in a way that suits each individual is important to us, so it’s great to know that worked well for you.
We truly appreciate your kind words and the time you’ve taken to share your experience. Kerry - Customer Team
Branches,not just online and good range…
Branches,not just online and good range of products and excellent competitive rates.
June 15, 2026
Reply from Nottingham Building Society
Thank you for your feedback Darren.
We’re really pleased to hear that having a physical location as well as online options made a difference for you. It’s great to know you were happy with the variety we offer and felt you received good value too.
Kerry - Customer Team
Nice staff and excellent service.
June 4, 2026
Reply from Nottingham Building Society
Hello Ian, we’re so pleased to hear you had a positive experience and that our team looked after you well. Delivering a high standard of care is something we’re passionate about, so your comments mean a lot to us. Kerry - Customer Team
Customer service at a local venue
Town Centre convenience. Polite staff. Knowledge of product and process. Communication after the appointment.
June 4, 2026
Reply from Nottingham Building Society
Thank you for sharing your experience Di! We’re glad to hear the visit worked well for you from start to finish, and that our team made a positive impression. It’s great to know you felt well supported throughout and kept informed afterwards too, that’s something we always aim to get right. We really appreciate you taking the time to leave your feedback and hope to see you again soon. Kerry - Customer Team
I was unable to go to the branch as I…
I was unable to go to the branch as I was recovering from an operation, the staff were extremely helpful and did everything remotely for me,
June 3, 2026
Reply from Nottingham Building Society
Thank you so much for taking the time to share your review with us! We’re really pleased to hear that our team were able to support you remotely while you were recovering, it’s great to know our branch colleagues could make things easier for you during that time. Wishing you a smooth and full recovery, we’re always here if you need any further help and support. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for your kind words. We’re delighted to hear you received 5 star service and we really appreciate you taking the time to share your feedback. We look forward to seeing you again soon. Kerry - Customer Team
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