I recently met with Agent Adam to discuss my accounts. I found him professional, polite and friendly. Excellent communication skills. He listened to me and my needs and he explained my options in... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Excellent efficient service from the team at the Grantham Branch. I opened an Annual Allowance ISA which was fully explained to me - lovely friendly service including a great cup of coffee! You don’t... See more
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The member of staff at the Belper branch, who opened my account was friendly and professional. He took me through the various options, but also listened to how I was going to use the account. He made... See more
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Alan Clarke standing in for John at the West Bridford branch was simply fantastic - always cheerful and incredibly helpful. John whenever I dealt with him has always been brilliant - forthcoming and m... See more
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Company details
About Nottingham Building Society
Written by the company
Your financial needs and personal circumstances are ever-evolving. Your money goals are one of a kind. You're saving for different things and earning money in different ways. Work might not be 9–5 anymore.
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
MORTGAGES
SAVINGS
BRANCHES
CONTACT US
Contact info
Nottingham House, 3 Fulforth Street, NG1 3DL, Nottingham, United Kingdom
- 0344 481 4444
- Trustpilot@thenottingham.com
- thenottingham.com
4.8
Excellent
6K reviews
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Branches,not just online and good range…
Branches,not just online and good range of products and excellent competitive rates.
June 15, 2026
Reply from Nottingham Building Society
Thank you for your feedback Darren.
We’re really pleased to hear that having a physical location as well as online options made a difference for you. It’s great to know you were happy with the variety we offer and felt you received good value too.
Kerry - Customer Team
Nice staff and excellent service.
June 4, 2026
Reply from Nottingham Building Society
Hello Ian, we’re so pleased to hear you had a positive experience and that our team looked after you well. Delivering a high standard of care is something we’re passionate about, so your comments mean a lot to us. Kerry - Customer Team
Customer service at a local venue
Town Centre convenience. Polite staff. Knowledge of product and process. Communication after the appointment.
June 4, 2026
Reply from Nottingham Building Society
Thank you for sharing your experience Di! We’re glad to hear the visit worked well for you from start to finish, and that our team made a positive impression. It’s great to know you felt well supported throughout and kept informed afterwards too, that’s something we always aim to get right. We really appreciate you taking the time to leave your feedback and hope to see you again soon. Kerry - Customer Team
I was unable to go to the branch as I…
I was unable to go to the branch as I was recovering from an operation, the staff were extremely helpful and did everything remotely for me,
June 3, 2026
Reply from Nottingham Building Society
Thank you so much for taking the time to share your review with us! We’re really pleased to hear that our team were able to support you remotely while you were recovering, it’s great to know our branch colleagues could make things easier for you during that time. Wishing you a smooth and full recovery, we’re always here if you need any further help and support. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for your kind words. We’re delighted to hear you received 5 star service and we really appreciate you taking the time to share your feedback. We look forward to seeing you again soon. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you so much for taking the time to leave a review and for the five star! Very best, Sharon - Customer Team.
Cheryl was very helpful and informative…
Cheryl was very helpful and informative and nothing was too much trouble. She even made us a cup of coffee!! which was very nice. She talked us through everything in order for us to make an informed decision with our accounts. Well done Cheryl.
June 8, 2026
Reply from Nottingham Building Society
Thank you so much for your fantastic feedback Joan. We’re delighted to hear about your experience with Cheryl.
It’s great to know she took the time to guide you through everything so you could feel confident in your decisions, and that you felt so well looked after during your visit. The extra touches certainly make a difference!
I’ll be sure to pass your kind words on to Cheryl, she’ll be really proud to receive them. Kerry - Customer Team
Reply from Nottingham Building Society
Thanks so much for sharing your review with us. We’re delighted to hear you consistently have such positive experiences with our team.
Your continued support means a lot to us, and we look forward to seeing you again soon! Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for your feedback! We’re really pleased to hear you had a positive experience with us.
Your comments are greatly appreciated, and we look forward to welcoming you again soon. Kerry - Customer Team
Good old-fashioned service from Sev at…
Good old-fashioned service from Sev at the Eastwood branch. That's something of a rarity these days and it keeps me loyal to the Nottingham.
May 1, 2026
Unprompted review
Reply from Nottingham Building Society
Thank you for your wonderful feedback John! We’re really pleased to hear about your experience with Sev at our Eastwood branch.
Providing a personal, attentive service is something we’re really proud of, so it’s fantastic to know this has made such a difference and helped build your loyalty. I’ll be sure to share your kind words with Sev, he’ll really appreciate them. Kerry - Customer Team
Thankyou…
Sky the member of staff at the Retford branch, discussed all aspects and options for investment thoroughly with us.
When we had decided what options we wished to take, with consideration and patience she helped us implement them.
All of which were greatly appreciated.
June 3, 2026
Reply from Nottingham Building Society
Thank you for your wonderful feedback! We’re delighted to hear about your positive experience with Skye at our Retford branch.
It’s great to know you felt fully informed throughout and supported in putting your plans into place. Taking the time to ensure everything is clear and comfortable for our customers is something we really value, so your comments mean a lot.
I’ll be sure to pass your kind words on to Skye, she’ll be very pleased to hear them. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for your kind feedback Robert. We’re pleased to hear your visit was smooth and that everything was handled promptly.
It’s great to know the team was able to support you so effectively. We look forward to welcoming you again soon! Kerry - Customer Team
Sorry I think I accidentally pressed…
Sorry I think I accidentally pressed the wrong star. I am highly satisfied with my experience of using the NBS like being able to deal with your staff personally who are very knowledgeable, friendly and helpful
June 1, 2026
Reply from Nottingham Building Society
Hello Susan, thank you so much for your feedback. We’re really pleased to hear that you’ve had such a positive experience with NBS and that our team have been able to support you. Being able to offer a personal service is something we’re very proud of, so it’s great to know this has made a difference to you. If you would like to update your star rating, you can do this by selecting “edit review” within your reviews. If there’s ever anything more we can help with, please don’t hesitate to get in touch, we’re always here for you. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for sharing your review with us Mr Mowbray. We’re so pleased to hear you had a positive experience with us.
Your comments mean a lot to the team, and we really appreciate you taking the time to share them. Kerry - Customer Team
Very straightforward
January 7, 2026
Reply from Nottingham Building Society
Thank you for your review Tony.
We’re really pleased to hear that you found your experience straightforward, that’s exactly what we aim for.
If there’s ever anything more we can help with, please don’t hesitate to get in touch. Kerry - Customer Team
Fantastic Customer Service from the Grantham Branch!
Excellent efficient service from the team at the Grantham Branch. I opened an Annual Allowance ISA which was fully explained to me - lovely friendly service including a great cup of coffee! You don’t get that online! So nice to be able to walk into a branch in my home town & to be greeted by knowledgeable cheerful ladies - they are a credit to the Society.
May 26, 2026
Reply from Nottingham Building Society
Thank you so much for your fantastic feedback Louise. We’re delighted to hear about your positive experience at our Grantham branch. It’s great to know you felt well looked after and that everything was clearly explained while setting up your ISA. We’re especially pleased that you enjoyed the welcoming atmosphere, along with a good cup of coffee! We truly believe there’s great value in face-to-face service, so it’s wonderful to hear how much that meant to you. I’ll be sure to pass your kind words on to the team, they’ll be incredibly proud. Kerry - Customer Team
The lady in NBS bulwell was very…
The lady in NBS bulwell was very helpful. But I had telephoned the bulwell branch a few days prior to visiting the bank, the man I spoke too, was rude, unhelpful. Due to this I desided to close and withdraw most of my children's money out of NBS. If he had of explained what else NBS could of offered and not of been so blunt/rude. Then i would off moved my children money into another NBS account. Now their money is in NS&I and they have won x1, which worked out to be more money than a bank would give interest in 12 months
June 2, 2026
Reply from Nottingham Building Society
Hi Steve, Thank you for taking the time to leave your review.
We’re really pleased to hear that your experience in our Bulwell branch was helpful and that our colleague provided a high level of service. However, we’re very sorry to learn about your earlier telephone experience, this is certainly not the standard we aim to deliver, and we completely understand how this would have impacted your decision. Your feedback is important, and we’ll ensure this is shared with the relevant team so it can be reviewed. We always want our customers to feel supported and informed about the options available to them, so it’s disappointing to hear that wasn’t your experience on that occasion.
We appreciate you sharing this with us and are glad that you have found an option that works well for your children’s savings. Should you ever reconsider in the future, we’d be more than happy to help and talk through the different options available. Kerry - Customer Team
Greeted with a smile
Greeted with a smile, considerate polite such friendly staff. clean office, uo to date literature on account i transferred to.
I have been a member for 30 years as are my children it has such a lovely,warm atmosphere and staff are amazing
June 4, 2026
Reply from Nottingham Building Society
Hi Deborah, thank you so much for your wonderful feedback and for your continued loyalty over the years.
We’re delighted to hear how welcomed and comfortable you feel when you visit, and that the team has helped create such a positive experience for you and your family. It really means a lot to us to have supported you for so many years.
I’ll be sure to share your kind words with the team, they’ll be truly touched. We look forward to welcoming you again soon! Kerry - Customer Team
Good service Wry good service indeed helpful staff…
Wry good service indeed helpful staff friendly and helped me out with my questions
June 9, 2026
Reply from Nottingham Building Society
Thank you for taking the time to share your review with us Marianne. We’re so pleased to hear that you had such a positive experience with our team.
It’s great to know you felt supported and that your questions were clearly answered. We look forward to welcoming you again soon! Kerry - Customer Team
Excellent customer service at the Mansfield Branch
Saw Isabella and we were very impressed with the way we were dealt with. Polite, very professional and we made to feel valued. Very well done
June 2, 2026
Reply from Nottingham Building Society
Hi Robert, thanks so much for sharing your review. We’re so pleased to hear that Izabella made such a positive impression.
Ensuring our customers feel respected, valued, and well looked after is very important to us, so it’s great to know this was reflected in your experience. I’ll be sure to pass your kind comments on to her, they’ll be truly appreciated. Kerry - Customer Team
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