I recently met with Agent Adam to discuss my accounts. I found him professional, polite and friendly. Excellent communication skills. He listened to me and my needs and he explained my options in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent efficient service from the team at the Grantham Branch. I opened an Annual Allowance ISA which was fully explained to me - lovely friendly service including a great cup of coffee! You don’t... See more
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The member of staff at the Belper branch, who opened my account was friendly and professional. He took me through the various options, but also listened to how I was going to use the account. He made... See more
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Alan Clarke standing in for John at the West Bridford branch was simply fantastic - always cheerful and incredibly helpful. John whenever I dealt with him has always been brilliant - forthcoming and m... See more
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Company details
About Nottingham Building Society
Written by the company
Your financial needs and personal circumstances are ever-evolving. Your money goals are one of a kind. You're saving for different things and earning money in different ways. Work might not be 9–5 anymore.
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
MORTGAGES
SAVINGS
BRANCHES
CONTACT US
Contact info
Nottingham House, 3 Fulforth Street, NG1 3DL, Nottingham, United Kingdom
- 0344 481 4444
- Trustpilot@thenottingham.com
- thenottingham.com
4.8
Excellent
6K reviews
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Excellent customer service at the Mansfield Branch
Saw Isabella and we were very impressed with the way we were dealt with. Polite, very professional and we made to feel valued. Very well done
June 2, 2026
Reply from Nottingham Building Society
Hi Robert, thanks so much for sharing your review. We’re so pleased to hear that Izabella made such a positive impression.
Ensuring our customers feel respected, valued, and well looked after is very important to us, so it’s great to know this was reflected in your experience. I’ll be sure to pass your kind comments on to her, they’ll be truly appreciated. Kerry - Customer Team
Amy is so efficient and helpful each…
Amy is so efficient and helpful each time I go into se her.
June 1, 2026
Reply from Nottingham Building Society
Thank you for your review! We’re delighted to hear that Amy continues to make such a positive impression during your visits.
It’s wonderful to know you feel well supported each time, and I’ll be sure to pass your lovely comments on to her, they’ll mean a great deal. We look forward to welcoming you again soon! Kerry - Customer Team
Reply from Nottingham Building Society
Hello Linda, thank you for your lovely feedback! We’re so pleased to hear you felt well looked after during your visit.
It’s great to know the team helped create a relaxed and welcoming atmosphere, we believe those little touches can make all the difference. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for sharing your review with us David. We’re so pleased to hear that you had a positive experience and that everything was explained clearly.
Making things straightforward and welcoming for our customers is really important to us, so it’s great to know this came across. Kerry - Customer Team
Excellent service
Staff are always friendly and very helpful.Julie helped us open up a account and spent time with us explaining everything in detail.
May 28, 2026
Reply from Nottingham Building Society
Thank you for your lovely feedback Linda! We’re so pleased to hear that you’ve consistently had positive experiences with our team.
It’s great to know that Julie took the time to guide you through everything and made the process clear and comfortable. I’ll be sure to pass your kind comments on to her, they’ll be very much appreciated. Kerry - Customer Team
Nice gentlemen spoke to us and sorted…
Nice gentlemen spoke to us and sorted out everything for us
June 2, 2026
Reply from Nottingham Building Society
Hello Jackie, Thank you for sharing your review. We’re really pleased to hear that everything was taken care of smoothly during your visit.
It’s great to know you felt well supported, and we’ll be sure to share your comments with the team. Kerry - Customer Team
Laren was brilliant looked after…
Laren was brilliant looked after everything after my mam passed away she was very helpful but everything one is good
June 5, 2026
Reply from Nottingham Building Society
Thank you for your kind feedback Janice, and please accept our sincere condolences for your loss.
We’re so glad Lauren was able to support you during such a difficult time and help make things a little easier. I’ll be sure to pass your lovely comments on to her, as well as to the wider team, they will all appreciate your kind words.
We’re always here if you need us, and we look forward to supporting you again in the future. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for taking the time to share your review Pamela. We’re really pleased to hear that your experience with our team was such a positive one.
It’s great to know you felt well supported and looked after during your visit. Your comments mean a lot to us, and we’ll be sure to share them with the team. Kerry - Customer Team
A friendly and well informed approach
June 3, 2026
Reply from Nottingham Building Society
Hello David, Thank you for your review. We’re pleased to hear that you found our team so friendly.
Providing a welcoming experience alongside clear, knowledgeable support is very important to us, so it’s great to know this made a difference. We look forward to seeing you again soon. Kerry - Customer Team
I can't praise Cheryl enough who we saw…
I can't praise Cheryl enough who we saw she was absolutely the best we have ever seen
I never want to see anyone else after seeing her
She was so helpful so clever as well
June 4, 2026
Reply from Nottingham Building Society
Thank you so much for your fantastic feedback Joan! We’re absolutely delighted to hear how highly you rate your experience with Cheryl.
She will be thrilled to know the impact she’s had, your kind words about her helpfulness and expertise really mean a lot. We’re very proud to have her as part of our team. Kerry - Customer Team
Ilkeston Branch
The staff at the Ilkeston Branch of the Nottingham Building Society were very friendly and knowledgeable. They patiently explained everything and answered all our questions.
June 4, 2026
Reply from Nottingham Building Society
Thank you for your wonderful feedback Janet! We’re delighted to hear that our Ilkeston branch team made such a positive impression.
Providing clear, patient explanations is something we take great pride in, so it’s great to know this came through during your visit. I’ll be sure to pass your kind comments on to the team, they’ll really appreciate it. We look forward to welcoming you again soon! Kerry - Customer Team
Staff in the branch always friendly and…
Staff in the branch always friendly and efficient.
Knowledgeable about the products able to talk about each option and the decision is yours at the end which one to go for. No pressure and time is given.
June 3, 2026
Reply from Nottingham Building Society
Thank you for taking the time to share your review. We’re so pleased to hear that you find our branch team so welcoming.
It’s really important to us that customers feel informed and comfortable when making decisions, so we’re glad you appreciated the time, clear explanations, and no-pressure approach. Kerry- Customer Team
Reply from Nottingham Building Society
Hi Nisha, thank you for your kind feedback! We’re really pleased to hear that you experienced great customer service.
Our teams work hard to provide the best possible support, so it’s especially rewarding to hear your comments. We look forward to welcoming you again soon. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for sharing your review with us. We really appreciate your kind words and are pleased to hear that you found our service so helpful. We look forward to supporting you again in the future. Kerry - Customer Team
I just popped in on the off chance to…
I just popped in on the off chance to arrange an appointment and was told that I could see someone straight away. The last client was just leaving the office, so I was able to rearrange my finances by a very competent member of your staff.
Happy staff =. Happy customer.
June 5, 2026
Reply from Nottingham Building Society
Hi Carole, thank you so much for your kind feedback! We’re really pleased to hear that you were able to be seen straight away and that our team member was able to assist you efficiently with your accounts.
We pride ourselves on creating a welcoming and flexible experience for our customers, so it’s great to know that came across during your visit. Kerry - Customer Team
West Bridgford Branch Top Notch Team!!!
Alan Clarke standing in for John at the West Bridford branch was simply fantastic - always cheerful and incredibly helpful. John whenever I dealt with him has always been brilliant - forthcoming and most obliging. The girls at the desk always greet you with such sincere smiles, you feel instantly welcomed. 10/10 keep up the superb service and work ethos!!!
June 1, 2026
Reply from Nottingham Building Society
Thank you so much for taking the time to share such a wonderful review! We’re absolutely delighted to hear about your experience at our West Bridgford branch. Alan will be thrilled to know he made such a positive impression while supporting the team, and we’ll be sure to pass along your kind words to John as well, he’ll really appreciate your recognition of his consistent, helpful service.
It’s especially lovely to hear your comments about our frontline team. Creating a warm, welcoming environment is something we take great pride in, and your feedback truly reinforces the effort they put in every day. Kerry - Customer Team
Clear advice
Clear advice, ease of transaction & personal service. All the things a customer wants and deserves.
May 29, 2026
Reply from Nottingham Building Society
Thank you so much for your kind words Martin!
We’re delighted to hear that you found the advice clear and the whole process smooth and straightforward. Providing a personal, customer-focused experience is really important to us, so it’s great to know we delivered on that for you.
We truly appreciate you taking the time to share your feedback and look forward to supporting you again in the future. Kerry - Customer Team
Excellent customer service
The member of staff at the Belper branch, who opened my account was friendly and professional. He took me through the various options, but also listened to how I was going to use the account. He made the process quick and uncomplicated and I left with my pass book inside about twenty minutes. It's great to still get this kind of personal service.
June 8, 2026
Reply from Nottingham Building Society
Thank you for your lovely review David!
We’re delighted to hear about your positive experience at our Belper branch. It’s great to know our colleague took the time to understand your needs, explain the options clearly, and make the process quick and straightforward for you.
Providing a personal, friendly service is something we’re very proud of, so your comments really mean a lot to us. We’ll be sure to pass your feedback on to the team.
If there’s ever anything more we can help with, please don’t hesitate to get in touch. Kerry - Customer Team
Very helpful and intelligent in…
Very helpful and intelligent in contrast to the usual performance from other providers "computer says No!" which means it takes forever to do anything.
A refreshing change which I can recommend for adults to use.
June 5, 2026
Reply from Nottingham Building Society
Hi Pat, thank you for sharing your review. It’s great to know we’ve provided a positive experience compared to others, and we really appreciate your recommendation. If there’s ever anything more we can do, we’re here to help! Kerry - Customer Team
Pleasant and easy to sort
Pleasant and easy to sort. No queue even though it was a Friday
June 5, 2026
Reply from Nottingham Building Society
Hello Fiona, thank you for your kind feedback. We’re delighted to hear that you had such a positive experience in branch, especially with no time wasted! We look forward to welcoming you again soon. Kerry - Customer Team
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