I recently met with Agent Adam to discuss my accounts. I found him professional, polite and friendly. Excellent communication skills. He listened to me and my needs and he explained my options in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent efficient service from the team at the Grantham Branch. I opened an Annual Allowance ISA which was fully explained to me - lovely friendly service including a great cup of coffee! You don’t... See more
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The member of staff at the Belper branch, who opened my account was friendly and professional. He took me through the various options, but also listened to how I was going to use the account. He made... See more
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Alan Clarke standing in for John at the West Bridford branch was simply fantastic - always cheerful and incredibly helpful. John whenever I dealt with him has always been brilliant - forthcoming and m... See more
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Company details
About Nottingham Building Society
Written by the company
Your financial needs and personal circumstances are ever-evolving. Your money goals are one of a kind. You're saving for different things and earning money in different ways. Work might not be 9–5 anymore.
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
MORTGAGES
SAVINGS
BRANCHES
CONTACT US
Contact info
Nottingham House, 3 Fulforth Street, NG1 3DL, Nottingham, United Kingdom
- 0344 481 4444
- Trustpilot@thenottingham.com
- thenottingham.com
4.8
Excellent
6K reviews
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Fab service wonderful
May 26, 2026
Reply from Nottingham Building Society
Thank you for your great review! We’re so pleased to hear you received fab service. Kerry - Customer Team
Always very helpful
Always very helpful, friendly and efficient staff in the Belper branch
May 21, 2026
Reply from Nottingham Building Society
Thank you Jane for your kind feedback! We’re really pleased to hear that you consistently receive helpful, friendly service from our Belper branch, it’s great to know the team are making a positive difference to you. I'll make sure to share your review with them. Kerry - Customer Team
Excellent friendly staff
Excellent friendly staff. Use of passbooks much welcomed. Good, traditional structure of business model, much appreciated in a time when rivals drive customers into online or apps they are not comfortable with.
May 26, 2026
Reply from Nottingham Building Society
Hello George, thank you for your kind feedback! We’re really pleased to hear you value our friendly service and traditional approach, including the use of passbooks. Offering face-to-face support and giving customers the choice not to bank online is really important to us, so it’s great to know this is appreciated. Kerry - Customer Team
Great service
Called in at the Dereham branch to update mine and my husbands account books, my husband opened a new ISA from his matured ISA account, had my accounts updated then opened a new ISA using money from my savings account. The customer service we received was excellent, the lady talked us through all the ups and downs of those accounts, we were both very happy with the service we received
June 1, 2026
Reply from Nottingham Building Society
Thank you for your detailed review Jeanette, we really appreciate your feedback. We’re delighted to hear that you and your husband had such a positive experience at our Dereham branch. It’s great to know the team took the time to clearly explain your options and support you with your accounts, helping you feel confident in your decisions. We’ll be sure to share your kind comments with the team. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for your kind words Pauline! It's wonderful to know our colleagues' are appreciated. Kerry- Customer Team
Reply from Nottingham Building Society
Hello Susan, thank you for taking the time to share your review. We’re really pleased to hear that our team were so helpful and that you had a positive experience with us. Kerry - Customer Team
They go out of their way to make you…
They go out of their way to make you feel welcome , a nice cup of coffee . Helpful ,respectful , service , savings rates are good .
May 29, 2026
Reply from Nottingham Building Society
Thank you for your lovely feedback! We’re so pleased to hear our team made you feel looked after. It’s great to know the little touches, like a cup of coffee, made a difference to you. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for your review Christine. We’re really pleased to hear you found our team so helpful, it’s great to know we've made a positive impression. Kerry - Customer Team
First Class Service
Melanie listened to my needs and showed me what account I wanted and was first class
June 1, 2026
Reply from Nottingham Building Society
Hello Susan, thank you for your wonderful feedback! We’re delighted to hear that Melanie took the time to understand your needs and helped you find the right account. Providing a first-class, personalised service is exactly what we strive for, so it’s great to know we delivered this for you. Kerry - Customer Team
Staff very helpful easy to change from…
Staff very helpful easy to change from llyods to Nottingham nothing was to much trouble
June 1, 2026
Reply from Nottingham Building Society
Thank you for your lovely feedback! We’re really pleased to hear your switch from Lloyds to us was easy and that our team were able to support you throughout the process. Providing helpful, hassle-free service is what we aim for, so it’s great to know we got it right for you. Kerry - Customer Team
Staff lovely nothing too much trouble …
Staff lovely nothing too much trouble explained everything but the biggest plus for me is that you can do what you want in branch because I do not want to do my financial business on line
May 30, 2026
Reply from Nottingham Building Society
Thank you so much for your kind words. We’re really pleased to hear that our team were able to support you and make everything clear and straightforward. It’s great to know how much you value being able to manage your finances in branch, providing that personal, face-to-face service is really important to us. We look forward to welcoming you again soon! Kerry - Customer Team
Reply from Nottingham Building Society
Thanks for your review, it's really great to hear that your experience was effortless! We appreciate your feedback. Kerry - Customer Team
Reply from Nottingham Building Society
Hello Andy, thank you for sharing your review and your kind words about our Long Eaton colleagues. We look forward to seeing you again soon. Kerry - Customer Team
Anthony and Zoe both really helpful
Anthony and Zoe both really helpful. Managed to get my funds sent over to the solicitors so quickly - really appreciate the attentiveness from both of them.
May 29, 2026
Unprompted review
Reply from Nottingham Building Society
Hello Georgina, we're so pleased to hear our team provided such attentive and quick service and were able to support you during an important moment. Thank you for sharing your positive experience with us! Kerry - Customer Team
Opening a new account
I was seen quickly. The product was explained clearly and my new account was opened. The staff were pleasant and helpful throughout.
May 21, 2026
Reply from Nottingham Building Society
We're so glad to hear you had such a positive experience with us Judy. We appreciate your kind words about our staff and service. Best wishes Amanda - Customer Team
Staff quickly found what I needed and…
Staff quickly found what I needed and when I went in the following day every thing was ready for me to sign.
Transaction was quick and smooth less.
May 20, 2026
Reply from Nottingham Building Society
We're so glad to hear our team provided such efficient and smooth service. Thank you for sharing your positive experience with us. Amanda - Customer Team
Saving’s Account
Very Friendly-Courteous and Polite Staff, made to feel welcome and Sam was knowledgeable and made us feel comfortable. The Customer Service was second to none in the Chesterfield Branch and I can’t praise them enough.
May 20, 2026
Reply from Nottingham Building Society
We're so pleased to hear about your positive experience at our Chesterfield branch Steve. It's wonderful that our team made you feel welcome and comfortable. Thank you for your kind words. Amanda - Customer Team
just good sevice.
May 6, 2026
Reply from Nottingham Building Society
Thank you Mrs Green for sharing your review with us, we really appreciate it! Kerry - Customer Team
Reply from Nottingham Building Society
Hi Samuel. We're so pleased to hear that our team provided such helpful, informative service on your visit. We appreciate your kind words! Kerry- Customer Team
Reply from Nottingham Building Society
We're delighted you found our colleagues so helpful. Thanks so much for sharing your review with us! Kerry - Customer Team
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