Really love our sleep tees, they're nice and big and super soft...but, after 2 washes (one prior to being worn as directed) one has faded a lot. Cool wash, in a laundry bag so there's no rubbing aga... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great product, super soft and cuddly and delivery within days - very impressed. I am a bit sad that the designs have changed a lot with so many branded patterns instead of the cute animal designs whi... See more
Company replied
I purchased the oodie pants when they first came out, and then they bought out wide leg pants in all black and trackie material on the outside....just my jam! After three purchases (it was a case of g... See more
Company replied
I love my oodie products, I've ordered several for myself and friends and family in the past as well. I ordered a puffer jacket for my mum for mother's Day and it was unfortunately either lost or s... See more
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Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Plus Size Clothing Store
- Women's Clothing Store
- Youth Clothing Store
Written by the company
It is the warmest, most scrumptious and utterly buttery piece of clothing you will ever own. We use ultra soft flannel fleece paired with warm sherpa fleece so you don't have to worry about the cold. Some think it's a blanket. Some think it's a hoodie. Either way we know you're going to be cosiest in The Oodie.
Contact info
Australia
- help@theoodie.com
- theoodie.com
3.6
Average
37K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service, very responsive and friendly when I had questions regarding sizing and returns, the whole process was smooth and easy.
Regarding sizing of the lounge wear I’m an Australian size 8-10 top and size 10 bottom, height 160 cm - the S/M for top and bottom are perfect fits.
Regarding quality I love my onesie of many years and take good care of it, keeps me warm enough to not need heating in the midst of winter. Looking forward to seeing if loungewear also stands the test of time.
Would love to see Oodie do dog onesies for big dogs!
February 25, 2026
Unprompted review
Reply from The Oodie
Hi Nina,
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our customer service team - we always aim to make sizing, returns, and the overall process as smooth and friendly as possible. We’re glad the S/M loungewear fit perfectly for you, and we really appreciate you sharing your sizing details to help future customers. It’s also lovely to hear how well your Oodie has served you over the years - we hope your new loungewear becomes just as much of a winter favourite! And thank you for the suggestion about dog onesies for big pups - we absolutely love this idea. We’re always exploring new ways to expand our range, so feedback like yours is incredibly valuable. Thanks again for your support - we’re so happy to have you as part of the Oodie community! 💛
Take care,
Steph x
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I love it and it arrived punctually
I love it, it arrived punctually and was very good value with the discount given. I love the design,it fits me beautifully and keeps me as warm as toast. I'd highly recommend them
January 30, 2026
Unprompted review
Reply from The Oodie
Hi Claire,
Thank you so much for your lovely feedback! We’re thrilled to hear your Oodie item arrived on time and that you were able to grab it at great value with the discount. It’s wonderful to know you love the design and that the fit and warmth are perfect for you - “warm as toast” is exactly what we aim for! 🍞 We really appreciate the recommendation. 💕
Take care,
Steph x
I ordered the s/m and the arms are so…
I ordered the s/m and the arms are so short I had to exchange and get the L/XL and the arms are still quite small for the sizing , I'm a XS/S USUALLY!
The fabric is lovely and thick if you're thinking of buying size up 10000%
February 13, 2026
Unprompted review
Reply from The Oodie
Hi Key,
Thanks so much for your feedback. We're sorry to hear the sleeve length hasn’t been quite right for you, even after exchanging sizes. We know how important it is for your item to feel cosy and comfortable in every way, and this definitely isn’t the experience we want for you. We’re glad to hear you’re loving the thick, comfy fabric, though - and your sizing tip will be super helpful for other customers. Thanks again for sharing your experience.
Take care,
Steph x
Very poor quality garment
Very poor quality garment. Arrived with a hole in it. Sizing was off! Had to buy my small lurcher an xxl and it didn’t fit! The dog in the picture advertised is much larger. So at £35 the item is overpriced.
I am returning the garment
February 17, 2026
Unprompted review
Reply from The Oodie
Hi Vicky,
We’re really sorry to hear that your order arrived in this condition - that’s absolutely not the quality we aim to deliver, and we understand how disappointing this must have been. Thank you for letting us know about the hole and the sizing issues with the Dog Oodie. The fit should match what’s shown in our product images, and we’ll be passing this feedback straight to our product team to review. We can confirm that you’re welcome to return the item, and our team will make sure your refund is processed as soon as it arrives back with us. If you need any help with the return, just reach out - we’re here to make things right. Thanks again for bringing this to our attention.
Take care,
Steph x
I have ordered from Oodie at least 6…
I have ordered from Oodie at least 6 times and have always been very happy. The prompt delivery and the excellent quality never disappoint.
February 19, 2026
Unprompted review
Reply from The Oodie
Hi Keith,
Thank you so much for your lovely review! We’re thrilled to hear you’ve shopped with us multiple times and that our fast delivery and quality have consistently impressed you. Your support truly means the world to us - we’re so glad we can keep delivering cosy goodness you can rely on. ✨
Take care,
Steph x
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Order never came
I ordered a oddie at the start of the month and it still hasnt been delivered. This is after i have messaged about seeing whats happening and instead of finding my order or shipping a new one they send me a link saying i should have paid for package protection to prevent it getting lost. Honestly disapppinted in thr servoce.
February 3, 2026
Unprompted review
Reply from The Oodie
Hi Tom,
We’re really sorry to hear about your experience - this definitely isn’t the service we want for our customers. Thank you for reaching out and giving us the chance to look into this properly. Your order should have arrived by now, and we understand how frustrating it must be to feel like you weren’t getting the support you needed. We’ve now organised a replacement order to be sent out to you as soon as possible. You’ll receive tracking details as soon as it ships. If you need anything else or have any further questions, please reach out - we’re here to help and want to make sure you receive your Oodie without any more hassle.
Take care,
Steph x
I have 5
I have 5, and I feel glamorous in them and have to turn the heating down.
February 23, 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you for your review. We absolutely love hearing this! Five Oodies is an iconic collection - and we’re thrilled they’re keeping you cosy and glamorous. 💛 Turning the heating down is a win-win too! Thanks so much for sharing the Oodie love!
Take care,
Steph x
Ordered the Dobby Harry Blanket and it…
Ordered the Dobby Harry Blanket and it is of really good quality. The recipient was really happy and it made her birthday. The postage was really fast and communication has been really good.
February 2, 2026
Unprompted review
Reply from The Oodie
Hi Verena,
Thank you so much for your lovely feedback! We’re thrilled to hear that the Dobby Harry blanket was a hit and made the recipient's birthday extra special. It’s great to know you were happy with the quality, the fast postage, and our communication. We really appreciate you taking the time to share your experience! 💛✨
Take care,
Steph x
Easy to order and so soft
Easy to order, delivery is within two to three days and arrives when it says it will. Bought weighted blankets on last order as my husband suffers from restless legs. We are both having so much better sleep now - cannot recommend them enough. He is up maybe once a night - instead on every hour. Have loved everything have bought from this company.
February 12, 2026
Unprompted review
Reply from The Oodie
Hi Rosemary,
Thank you so much for your lovely review! We're thrilled to hear how easy your ordering and delivery experience has been - and even happier to know that the weighted blankets are making such a positive difference for your husband’s restless legs and for both of your sleep quality. Hearing that he's now waking only once a night instead of every hour is incredible, and we’re so glad our products are helping bring more rest and comfort into your home. We truly appreciate your kind words and your continued support. It means the world to us that you’ve loved everything you’ve ordered. ✨
Take care,
Steph x
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Matching Oodies for the win
What started off as an appreciation for the original Oodie has accumulated in an absolute Oodie obsession. It’s now the only night wear I own; from sleep tees to warming PJs to XL sleep tees to cooling PJ wear. I refuse to wear anything else and literally dream of the time when I’m wearing my PJs and Oodie. Me and my husband have matching PJs and sleep tees and I would not have it any other way.
February 18, 2026
Unprompted review
Reply from The Oodie
Hi Katie,
Thank you so much for sharing this wonderful review! We absolutely love hearing how your original Oodie sparked a full‑blown (and completely understandable!) Oodie obsession. From sleep tees to warming and cooling PJs, it sounds like you’ve created the ultimate comfort wardrobe! And matching sleepwear with your husband? That’s iconic. We’re thrilled to be part of your cosy routine and can’t wait to keep you both wrapped in comfort for years to come!
Take care,
Steph x
Last order got sent wrong item
Update: Oodie has reached out and resolved my remaining concern. Would definitely recommend products as they are really good quality.
Last order got sent wrong item, item I order was out of stock. Ended up keeping the oodie, but no goodwill gesture was offered which was a little disappointing considering they made an error
January 31, 2026
Unprompted review
Reply from The Oodie
Hi Luk,
Thank you for taking the time to share your feedback. We’re really sorry that you received the wrong item and that the product you originally ordered was out of stock - we understand how disappointing that experience can be. Although you chose to keep the Oodie you received, we do want to reassure you that a partial refund has been processed as a gesture of goodwill to apologise for the inconvenience caused. We truly appreciate you bringing this to our attention, and we’re always here if you need any further assistance.
Take care,
Steph x
Outstanding products,great prices,excellent customer service.
2nd order from oodie because of quality items ,fair prices and exceptional customer service.
..also lightning fast free delivery.
Would recommend to all and will definitely shop here again.
Thank you! 5*****
January 14, 2026
Unprompted review
Reply from The Oodie
Hi Tony,
Thank you so much for your amazing review! We’re thrilled to hear you’ve had such great experiences with your Oodie orders - from the quality and value to the customer service and lightning‑fast delivery. Knowing you came back for a second order truly means a lot to us! We appreciate your recommendation and can’t wait to have you shop with us again. Thank you for the 5 stars and for making our day! 💛✨
Take care,
Steph x
Simon
The first item they sent was wrong I was well impressed with the service in changing it was fast no hassle and had it with in a few days of sending the wrong item back definitely will order from them again
February 14, 2026
Unprompted review
Reply from The Oodie
Hi Simon,
Thank you so much for your lovely feedback! We’re really glad to hear that, even though the first item wasn’t quite right, our team was able to get the correct one to you quickly and without any hassle. Fast and smooth exchanges are exactly what we aim for, so it’s wonderful to know you had such a positive experience. We truly appreciate your patience and understanding, and we’re thrilled to hear you’d order from us again. Thank you for choosing us! 💛
Take care,
Steph x
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I absolutely love Oodie
I absolutely love Oodie! When the winter is around you neeed an Oodie! I am genuinely convinced that everybody needs at least one. Customer service is amazing, shipping is extremely fast and it is a wonderful gift for anyone else as well. They got a permanent fan, for sure! Love all the designs, can't wait for what else Oodie comes out with.
December 24, 2025
Unprompted review
Reply from The Oodie
Hi Shanice,
Thank you so much for this amazing review! We’re thrilled to hear how much you love your Oodie - and we couldn’t agree more, winter really is Oodie season! It’s wonderful to know that our customer service and fast shipping made your experience even better. We truly appreciate your kind words and your excitement about our designs. Having you as a permanent fan means the world to us! Thanks again for taking the time to share this - stay cosy! 🧡
Take care,
Steph x
Wrong size
I bought a Oodies for my husband but it was the wrong size. Sending it back and getting the right size was very straight forward and it only took a few days. He is now very happy with his Oodie
January 26, 2026
Unprompted review
Reply from The Oodie
Hi Petra,
Thank you so much for sharing your experience! We’re really glad to hear that the exchange process was straightforward and quick, and even happier that your husband now has the right size and is enjoying his Oodie. Thank you for your kind words, and enjoy the cosiness! ✨
Take care,
Steph x
Twice sent wrong items
Twice sent wrong items. I hap to pay for returns slip and label at shop as I don’t have a printer they wasn’t very helpful
February 6, 2026
Unprompted review
Reply from The Oodie
Hi Michelle,
We’re really sorry to hear you were sent the wrong items twice - that’s absolutely not the experience we want for our customers. It’s also disappointing that you had to pay for the return label as you don't have access to a printer, and we apologise that you didn’t feel supported during the process. It sounds like you’ve already arranged the return, but if you still need any help or have anything unresolved, please let us know - you can email me directly at steph@theoodie.com with your order details. We’re here to assist however we can. Thank you for sharing your feedback with us.
Take care,
Steph x
Customer service excellence
I accidentally ordered the incorrect item and when it arrived it was too small. Oodie sent me an exchange item and hassle free return instructions within a few minutes. In 3 days I had my replacement oodie and I absolutely love it!
January 27, 2026
Unprompted review
Reply from The Oodie
Hi Renee,
Thank you so much for your lovely review! We’re really glad to hear that even though the first item wasn’t quite right, the exchange process was quick and easy for you. It’s great to know your replacement arrived within just a few days - and even better to hear that you absolutely love your new Oodie! Your support means the world to us. 💕
Take care,
Steph x
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Amazing customer service
I bought an oodie and had it a few months but the stitching was falling apart in a few places. I sent an email to them and they were happy to exchange it for me, the customer service was swift and friendly and they helped me to create a returns label as I was having trouble my end. The new one turned up quickly and all is good now! Even though I had a faulty product, it's so comfy and the customer service was amazing so I'd happily by from them again (shout out to Jay and Kaia for the amazing customer service)
January 13, 2026
Unprompted review
Reply from The Oodie
Hi Emma,
Thank you so much for sharing your experience - we really appreciate you taking the time to leave such a kind and thoughtful review. We’re sorry to hear that the stitching on your original Oodie wasn’t up to standard, but we’re so glad our team could help turn things around quickly for you. It’s wonderful to hear that the exchange process was smooth and that the new Oodie arrived promptly and in perfect condition. And thank you for the special shout‑out to Jay and Kaia - they’ll be absolutely delighted to hear your feedback! We’re grateful for your patience, understanding, and willingness to shop with us again, even after receiving a faulty item. 💛✨
Take care,
Steph x
Cooling Sleep Tees for the win.
As someone who is going through perimenopause, their sleep tees have SAVED me. They’re so light to sleep in and cooling. I bought one on a desperate whim, and I’ve since gone back and bought another cooling one and the short pjs for summer. They come within 48 hours and are well packaged. They do have a strange scent when you open them; but I just wash them before I wear them and they’re good to go. Really pleased with them.
February 11, 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for taking the time to share this wonderful feedback! We’re absolutely thrilled to hear that our Cooling Sleep Tees have made such a difference for you, especially during perimenopause, when comfortable, breathable sleepwear can be a total game‑changer. It means a lot to know they’ve helped you sleep better. We’re also glad to hear your orders arrived quickly! Thank you for mentioning the initial scent as well - this can happen occasionally due to the manufacturing and packaging process, and a quick wash is usually all that’s needed, just as you’ve done. We’re so pleased you’re happy with your purchases, and we truly appreciate your support. 💕
Take care,
Steph x
Disappointed
Customer service was not helpful at all and did not answer my question and just sent me a link to return the item. I would have actually liked an answer.
I also feel that spending such an amount on an oodie it would have felt fluffier and warmer. Currently my cheap Primark one is preferable.
February 1, 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you for taking the time to share your feedback - we’re genuinely sorry to hear about your experience. It’s disappointing to learn that our customer service team didn’t provide the clear answer you were looking for. You deserved a direct and helpful response, and we’ll be reviewing this with our team to ensure we communicate more effectively moving forward. Regarding your Oodie, we’re also sorry to hear that it hasn’t met your expectations. Our goal is always to offer products that feel soft, warm, and comforting, and we understand how frustrating it must be if your current one doesn’t feel that way. If you’re still requiring assistance, please reach out to me directly at steph@theoodie.com so I can help to find a solution that works for you. Thank you again for sharing your concerns and honest feedback.
Take care,
Steph x
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