Great product, super soft and cuddly and delivery within days - very impressed. I am a bit sad that the designs have changed a lot with so many branded patterns instead of the cute animal designs whi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really love our sleep tees, they're nice and big and super soft...but, after 2 washes (one prior to being worn as directed) one has faded a lot. Cool wash, in a laundry bag so there's no rubbing aga... See more
Company replied
I purchased the oodie pants when they first came out, and then they bought out wide leg pants in all black and trackie material on the outside....just my jam! After three purchases (it was a case of g... See more
Company replied
I love my oodie products, I've ordered several for myself and friends and family in the past as well. I ordered a puffer jacket for my mum for mother's Day and it was unfortunately either lost or s... See more
Company replied
Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Plus Size Clothing Store
- Women's Clothing Store
- Youth Clothing Store
Written by the company
It is the warmest, most scrumptious and utterly buttery piece of clothing you will ever own. We use ultra soft flannel fleece paired with warm sherpa fleece so you don't have to worry about the cold. Some think it's a blanket. Some think it's a hoodie. Either way we know you're going to be cosiest in The Oodie.
Contact info
Australia
- help@theoodie.com
- theoodie.com
3.6
Average
37K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love this company
I love this company! Have for years, still have an oodie going strong since 2021 with no damage no nothing, I had a little issue with my onesie, which with my crafting knowledge can be a simple thing that can happen so easily. I contacted, sent through my photos and an hour and a half later it was all sorted with a new product on the way, and I am allowed to keep my broken one, which never have I had this option before, I was prepared to send it back for my exchange. Amazing service, incredibly fast and helpful, thank you again team 🥹
March 19, 2026
Unprompted review
Reply from The Oodie
Hi Arnica,
Thank you so much for your beautiful review! We’re thrilled to hear you’ve been loving your Oodies for years, and that your 2021 one is still going strong. That’s exactly what we love to hear! We’re also so glad our team could help you quickly with the issue with your Onesie. Thank you for sending through the photos so promptly - it’s wonderful to know the replacement was sorted within an hour and a half. Your kindness, understanding, and long‑time support mean the world to us. 💕😊
Take care,
Steph x
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Item too small
Item too small. Has taken 3 e mails so far as the returns part of the portal did not work.
To say they were unhelpful would be correct.
Very disappointed with compdany
March 18, 2026
Unprompted review
Reply from The Oodie
Hi Margaret,
Thank you for taking the time to share your feedback. We’re really sorry to hear about the trouble you experienced with our returns portal and the frustration this caused. We want to make this right for you. Our team will be sending through a return label as soon as possible, and we’ll also be honouring the exchange even though the swing tag is not attached - we’re making an exception here so we can get this sorted for you quickly. Thank you for your patience while we resolve this.
Take care,
Steph x
Great team!!
The incredible crew were indeed incredible! Lost Oodie replaced quickly and with such great communication. No words to express my gratitude for these lovely people! GO OODIE!!
March 17, 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that our team was able to help replace your lost Oodie quickly and keep you updated along the way. Your kind words truly mean the world to us - I’ll be sure to pass them on to the crew! We’re so glad we could make your experience a great one. 💛
Take care,
Steph x
Exceeded my Expectations
When my Oodie arrived, I was so excited and it exceeded my expectations. It was very heavy, thick and cozy. It is guaranteed to keep you warm and they come in so many amazing designs and colours.
January 9, 2026
Unprompted review
Reply from The Oodie
Hi Laura,
Thank you so much for your wonderful review! We’re thrilled to hear that your Oodie not only met but exceeded your expectations. That excitement when it arrives is the best - and we’re so glad the heavy, thick, and super‑cosy feel was everything you hoped for. Your support means the world to us! ✨
Take care,
Steph x
I bought a nightgown and slippers as…
I bought a nightgown and slippers as I’m going in hospital soon and thought that the last purchase was good quality. This time I ordered the site was offering a free gift if you spend over £50. The free gift was added but for some reason the order was not processed correctly. The following day I did it again but this time it would not allow me to add the free gift. Customer service was appalling and did not even bother to help. So I did not end up receiving my free gift. The attitude is so wrong especially after you’ve made a purchase. I have deleted this company and will not be making another purchase.
March 11, 2026
Unprompted review
Reply from The Oodie
Hi Sue,
Thank you for taking the time to share your experience, and I’m genuinely sorry for the frustration this has caused, especially while you’re preparing for a hospital stay. You deserve a smooth and supportive experience, and it’s clear we fell short this time. Your order should have processed correctly with the free‑gift promotion, and you also should have been able to add the gift when you attempted again the following day. I’m equally disappointed to hear that you didn’t receive helpful support when you reached out - that isn’t the standard of service we aim to provide. To make this right, I want to reassure you that I can manually add the free gift to your order for you. All I need is for you to reach out to me directly at help@theoodie.com (please ask for Steph in your email) with your order number, and I’ll organise it right away. We’d really appreciate the chance to turn this experience around for you, and I’m here to help as soon as you get in touch. Wishing you all the very best for your upcoming hospital stay.
Take care,
Steph x
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I returned an Oodie the day I received it
I returned an Oodie the day I received it. It was clearly in a used condition:
-bobbling on sleeve (indication of used)
-fleeced layer signs of washing and looked old and smelt used
- the neck tag was worn out
-detached sales tag, twisted ribbon and poor packaging
I returned this with a note asking for delivery costs refunded as well. I am frustrated that an item like this can pass quality control. Now I have not been refunded my postage and Oodie policy of not refunded postage is overridden by the consumer act. As a consumer I am entitled to a full refund, including postage for faulty items.
I am just shocked how this could have been put back into stock for resale.
March 11, 2026
Unprompted review
Reply from The Oodie
Hi Kyle,
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you had with your order. Receiving an item that appears used or not up to our quality standards is absolutely unacceptable, and I completely understand your frustration. I want to reassure you that we take situations like this very seriously. Your return was reviewed, and based on the condition you described, you were absolutely entitled to a full refund, including the shipping costs. The remaining portion of your refund - specifically the shipping charges - was processed on Friday. Depending on your bank, it may take a short time to appear on your statement, but it has been completed on our end. We’re also addressing how this item made it past our quality control checks so this doesn’t happen again. Your feedback is incredibly valuable in helping us improve.
Take care,
Steph x
I use oodie quite alot for family and…
I use oodie quite alot for family and friends, there great quality for the price you pay well worth every penny , Customer service is fantastic too
March 12, 2026
Unprompted review
Reply from The Oodie
Hi Andrew,
Thank you so much for your lovely review! We’re truly grateful that you choose Oodie so often for your family and friends - that means a lot to us. We’re thrilled to hear you find the quality well worth the price, and it’s wonderful to know our customer service team has consistently given you a great experience. Thank you again for your continued support! 💛
Take care,
Steph x
Worth the wait!
Waited a few weeks for the bigger size of my chosen oodie to be back in stock.
Arrived with no issues less than a week after I'd placed the order.
It's absolutely beautiful, a very generous fit and cozy too!
Will definitely re order when I want to treat myself again
February 22, 2026
Unprompted review
Reply from The Oodie
Hi Kayleigh,
Thank you so much for your lovely review! We’re really glad to hear the size you wanted came back in stock and that it arrived quickly once you placed your order. It’s wonderful to know your new Oodie was worth the wait - and that you’re enjoying the beautiful design, generous fit, and cosy feel! We truly appreciate you taking the time to share your experience. 💕
Take care,
Steph x
We love OODIE
We love OODIE. I wear my sweater everyday to walk my dog and get many compliments. We have all had an OODIE sweater for 4 years and they wash up and still look new. Just purchased the sleep shirt for my daughter for her birthday. I know she will love them. Customer service is excellent. I highly recommend this company for their quality, customer service and fast shipping. Plus it’s a Canadian company!
March 11, 2026
Unprompted review
Reply from The Oodie
Hi Heather,
Thank you so much for your wonderful review! We’re thrilled to hear that you and your family have been loving your Oodies for so many years - and that they’re still looking great after four years. It’s amazing to know your dog-walking Oodie is getting compliments too! We’re sure your daughter will adore her new Sleep Tee as well. We also truly appreciate your kind words about our customer service and shipping. Feedback like yours means a lot to our team. 💛
Take care,
Steph x
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Comfortable T-shirts
Nice comfortable tshirts (officially a sleep top, but I’m happy to wear it as an everyday tshirt). Pockets are a nice bonus too!
February 25, 2026
Unprompted review
Reply from The Oodie
Hi Kerry,
Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying the comfort of theSleep Tees - whether as sleepwear or everyday wear! The pockets are definitely a little bonus we’re glad you’re loving too. We really appreciate you taking the time to share your experience. Enjoy wearing them! 💛
Take care,
Steph x
A fantastic service from start to…
A fantastic service from start to finish.
I love these coats, its my second one, I would highly recommend for comfort.
I love the slippers too, fantastic fit, after years of trying other brands, which are too big ir uncomfortable. I would highly recommend the slippers.
February 15, 2026
Unprompted review
Reply from The Oodie
Hi Gillian,
Thank you so much for your wonderful feedback! We’re delighted to hear you’ve had a fantastic experience from start to finish and that you’re loving your second coat just as much as the first. Comfort is exactly what we aim for, so it’s amazing to know they’re hitting the mark for you! We’re also thrilled the slippers have been such a great fit - especially after trying so many other brands. Thank you again for your support and for taking the time to share your experience! 💛
Take care,
Steph x
Would definitely recommend
Tip Top as usual. My Oodie is so lovely, the soft squishiness wraps me in gentle warmth. Thank you sooooooo much.
February 19, 2026
Unprompted review
Reply from The Oodie
Hi Val,
Thank you so much for your lovely review! We’re thrilled to hear your Oodie is giving you all the soft, squishy comfort you were hoping for. We really appreciate your recommendation and your kindness. 💕
Take care,
Steph x
Poor quality second time around
Bought one Oodie, which was such great quality I bought another. Quality not as good on this one. Saw a post on Facebook and responded that I too thought the quality of some items left a lot to be desired. I received a response to that message from someone purporting to represent Oodie asking me to contact Oodie, which I did and I’ve still NOT received a response to that message. I wouldn’t buy another if this is how they treat customers, as these items are not “cheap”!
***** UPDATE *****
The Oodie have responded to this post that they’ve sent me two emails: one of which “bounced back”; and the other which was successfully delivered. Well, I’ve no idea to whom this message has been sent as I’ve checked spam, bin and anywhere else and I can confirm I’ve NOT received any message from The Oodie! In my opinion they’re trying to make me look bad for their failures.
February 15, 2026
Unprompted review
Reply from The Oodie
Hi Julie,
Thank you for sharing your feedback, and I’m really sorry to hear about your recent experience - especially after previously loving your first Oodie. That’s absolutely not the level of quality or service we want for our customers. Regarding your message to our support team, we completely understand why it felt like you weren’t being responded to, so I’d like to clarify what happened behind the scenes. We replied to your email last Thursday, but unfortunately the email bounced back with the following error:
“We couldn't deliver your email. Error: recipient's mailbox rejected your email. This could be due to filtering or security rules.”
We reached out again on Sunday, and this time the email appeared to be delivered successfully. It’s very likely that it has been filtered into your junk or spam folder, so we kindly ask you to check there when you have a moment. We absolutely want to help resolve the quality issue with your item, and our team is ready to assist as soon as you’re able to see our message or reply. Thank you for letting us know - and for giving us the chance to make this right.
Take care,
Steph x
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Delivery was quick
Delivery was quick. Unfortunately the night gown has pilled after the first wear. Very disappointing given the cost
February 24, 2026
Unprompted review
Reply from The Oodie
Hi Leah,
Thank you for your review, and I’m really sorry to hear that your dressing gown has pilled after just one wear. That’s certainly not the experience we want for you, especially given the quality and comfort we aim to provide. Pilling shouldn’t occur this quickly, so we’d love the opportunity to look into this for you and make it right. Please reach out to me directly at steph@theoodie.com with your order details and a quick photo of the issue - I'd more than happy to help resolve this as quickly as possible. We truly appreciate you letting us know and giving us the chance to improve your experience.
Take care,
Steph x
Poor quality and poor service!
I have again had another quality issue with this company’s products. After just two washes at the suggested settings the very expensive pyjamas I purchased are completely discoloured.
When I emailed them there was no apology just told to log onto their return portal.
It took 4 months to get my refund process last time so god knows what it will be this time.
This company sells low quality products and then spends months not giving you your money.
Avoid, avoid, avoid!!
March 8, 2026
Unprompted review
Reply from The Oodie
Hi Elizabeth,
Thank you for taking the time to share your feedback - we’re genuinely sorry to hear about your experience. This certainly isn’t the level of quality or service we aim to provide, and we understand how frustrating this must be, especially after a previous issue. We’d really like the opportunity to make this right. While our returns portal is the fastest way to get an exchange or refund started, our team should still have shown more care and understanding in their response, and we apologise that this wasn’t your experience. Regarding the discolouration, our products should absolutely withstand washing as recommended, so we’d like to investigate this further. If you’re open to it, please reach out to me directly at steph@theoodie.com with your order details so I can review the situation urgently and ensure a much smoother and quicker resolution this time. We appreciate your feedback.
Take care,
Steph x
Excellent customer service
I made an order and Royal Mail lost my parcel. I should have put lost in inverted commas because we all know what it means. However customer service at Ooddie have been excellent and I now have a new order winging its way to me. I have kept up to date as soon as I reached out to customer service. It’s Royal Mail that needs a kick up the bum.
March 2, 2026
Unprompted review
Reply from The Oodie
Hi Amy,
Thank you so much for your kind words! We’re really sorry that Royal Mail let you down this time - we know how frustrating that can be. We’re very glad our customer service team could step in quickly and get a replacement on its way to you. We truly appreciate your patience and understanding throughout the process, and we’re thrilled to hear you felt supported and kept up to date. 💛
Take care,
Steph x
Raynauds and always cold
I suffer from Raynaud’s and am constantly cold and needing a bath to warm back up - fell in LOVE with my lounge set. Never managed to get warm and stay warm till now. I am living in my cozy set - so much so that I was treated to another set for valentines 💝
March 3, 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for sharing this! We’re thrilled to hear that your lounge set has been helping you stay warm and cosy - especially with the challenges of Raynaud’s. Knowing it’s made such a difference for you absolutely makes our day! And how sweet that you were gifted another set for Valentine’s Day! We hope your new set brings you just as much comfort. Thank you for being part of our Oodie community! 🫶
Take care,
Steph x
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Super Customer Care & Support
I messaged with a delivery issue I was having and received a super quick response from one of The Oodie online Customer Service Advisors. She was very helpful, supportive and kind. She was very apologetic and worked quickly to resolve the issue. It was so refreshing to receive such great Customer Service, which sadly can often be lacking in this day and age. I would definitely shop with The Oodie again!
March 1, 2026
Unprompted review
Reply from The Oodie
Hi Emma,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team was able to assist you quickly and kindly - that’s exactly the level of care we aim to deliver for every customer. It means a lot to us that you took the time to share your experience, and we’re so glad we could help resolve your delivery issue smoothly. Your kind words truly brighten our day, and we’re delighted to hear you’d shop with us again! 💛
Take care,
Steph x
DELIVERY DELAYS BEYOND REASON
DELIVERY DELAYS BEYOND REASON - SITTING AT A SITE FOR OVER 8 DAYS
February 27, 2026
Unprompted review
Reply from The Oodie
Hi Melissa,
I’m really sorry to hear about the delay you’ve experienced - that’s definitely not the level of service we aim to provide. I’d like to look into this right away and find out what’s caused your order to sit at a site for over 8 days. When you can, please contact me directly at steph@theoodie.com with your order details so I can investigate this further and work on resolving it as quickly as possible. Thank you for bringing this to our attention, and again, I apologise for the inconvenience caused.
Take care,
Steph x
Excellent customer service
Excellent customer service, very responsive and friendly when I had questions regarding sizing and returns, the whole process was smooth and easy.
Regarding sizing of the lounge wear I’m an Australian size 8-10 top and size 10 bottom, height 160 cm - the S/M for top and bottom are perfect fits.
Regarding quality I love my onesie of many years and take good care of it, keeps me warm enough to not need heating in the midst of winter. Looking forward to seeing if loungewear also stands the test of time.
Would love to see Oodie do dog onesies for big dogs!
February 25, 2026
Unprompted review
Reply from The Oodie
Hi Nina,
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our customer service team - we always aim to make sizing, returns, and the overall process as smooth and friendly as possible. We’re glad the S/M loungewear fit perfectly for you, and we really appreciate you sharing your sizing details to help future customers. It’s also lovely to hear how well your Oodie has served you over the years - we hope your new loungewear becomes just as much of a winter favourite! And thank you for the suggestion about dog onesies for big pups - we absolutely love this idea. We’re always exploring new ways to expand our range, so feedback like yours is incredibly valuable. Thanks again for your support - we’re so happy to have you as part of the Oodie community! 💛
Take care,
Steph x
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