Great product, super soft and cuddly and delivery within days - very impressed. I am a bit sad that the designs have changed a lot with so many branded patterns instead of the cute animal designs whi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really love our sleep tees, they're nice and big and super soft...but, after 2 washes (one prior to being worn as directed) one has faded a lot. Cool wash, in a laundry bag so there's no rubbing aga... See more
Company replied
I purchased the oodie pants when they first came out, and then they bought out wide leg pants in all black and trackie material on the outside....just my jam! After three purchases (it was a case of g... See more
Company replied
I love my oodie products, I've ordered several for myself and friends and family in the past as well. I ordered a puffer jacket for my mum for mother's Day and it was unfortunately either lost or s... See more
Company replied
Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Plus Size Clothing Store
- Women's Clothing Store
- Youth Clothing Store
Written by the company
It is the warmest, most scrumptious and utterly buttery piece of clothing you will ever own. We use ultra soft flannel fleece paired with warm sherpa fleece so you don't have to worry about the cold. Some think it's a blanket. Some think it's a hoodie. Either way we know you're going to be cosiest in The Oodie.
Contact info
Australia
- help@theoodie.com
- theoodie.com
3.6
Average
37K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had received part of my order and let…
I had received part of my order and let the team know that I didnt receive the rest of it. They were quick to respond and help get the issue sorted. Much appreciated. The kindness did not go unnoticed.
April 6, 2026
Unprompted review
Reply from The Oodie
Hi Jacqui,
Thank you so much for sharing your experience with us! We're really glad to hear that our team was able to step in quickly and help get everything sorted for you. While it’s never ideal when part of an order goes missing, it means a lot to know that the support you received made a positive difference.
We truly appreciate your kind words, and we’re so happy to have been able to help. Thank you again for taking the time to leave a review and for being part of The Oodie family. 💛
Take care,
Steph x
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LOveeee the oodie
February 11, 2026
Unprompted review
Reply from The Oodie
Hi Gil,
Thank you so much for your kind review! We’re so happy to hear that you’re loving your Oodie. It means a lot to us that you took the time to share your experience, and we hope it keeps you cosy and comfortable for a long time to come.
Thank you again for your support and for being part of The Oodie family. 💛
Take care,
Steph x
Kaia is a saint
Kaia is a saint. Well and truly, they take in your thoughts and put them to action all whilst maintaining a blinding bright sunny disposition. My queries are in fantastic hands and their customer service talents should be noted and rewarded in the highest form (which let’s be real, is financially) with immediate effect. Customer service is the most important role in any business and this person has got it down to a tee. I truly hope that Oodie, the amazing company that they are, treat their most outstanding employees with the upmost care and treatment, which is what I received as a customer from this individual. Even if you don’t believe in Oodie, believe in Kaia!!!!
April 3, 2026
Unprompted review
Reply from The Oodie
Hi Amelia,
Thank you so much for sharing your experience with us! We’re absolutely delighted to hear that Kaia was able to take such great care of you; your kind words truly mean a lot. We completely agree, Kaia’s dedication and sunny disposition make a huge difference for our customers, and we’ll be sure to pass on your praise to them.
It’s wonderful to know that your queries were in such capable hands and that your experience with Oodie left such a positive impression. Thank you again for taking the time to share your thoughts and for being part of The Oodie family. 💛
Take care,
Steph x
Poor quality item & very poor customer service, seriously consider before buying!
I have previously purchased Oodies and been very pleased. I decided to treat myself to their Zip Through Outdoor Jacket in May 2025. The coat was not worn until winter and then only for a handful of times. After a few wears, unfortunately I had to stop wearing the coat as the zip no longer worked to fasten the coat. I recently contacted Oodie, to raise the concern about the quality of the jacket and it being fit for purpose as a coat. I would expect a coat to last more than one winter season with limited use.
Customer service was very poor, no offer to resolve or repair. I will not be using this brand any more as a result. Very, very poor!
March 31, 2026
Unprompted review
Reply from The Oodie
Hi Abigail,
We’re truly sorry to read about your experience with the Zip Through Outdoor Jacket, and we completely understand how disappointing this has been. A zipper fault after only a handful of wears is absolutely not the level of quality we want our customers to experience, and we’re very sorry that this left you without a usable jacket. We also want to sincerely apologise for the frustration caused during your initial interaction with our customer service team. We recognise that our earlier responses did not provide the flexibility or support you deserved, and we’re grateful you took the time to share your concerns so openly. We’ve since reached out to you directly to offer a replacement jacket, and we’re currently awaiting your preferred colour so we can organise this for you right away. We genuinely hope this helps rebuild your confidence in us, as we truly value your past support and the trust you’ve placed in our brand.
Take care,
Steph x
Excellent Customer Service Experience
After placing an order for a last chance item, Oodie got in touch with me to inform me that the item had, through an overselling issue on the website, run out of stock permanently. However, after a back and forth conversation with Archie, a Senior Resolution Specialist at Oodie, they helped me sort out a replacement product at their expense. They were helpful and patient throughout the whole exchange and very understanding of the circumstances. I can vouch for the product quality of the main Oodie product through a family member who already owns one and they are wonderfully soft, sheep-like even. Very happy with my experience despite the mixup.
March 31, 2026
Unprompted review
Reply from The Oodie
Hi Olivia,
Thank you so much for sharing your experience with us! We're truly sorry for the overselling issue with your item, but we’re really glad to hear that Archie was able to take care of everything for you. We always want things to feel easy and supportive, even when something unexpected happens, so it means a lot to know you felt helped and understood throughout the process. We’re also delighted to hear your family member is impressed with the quality of our Oodies. Thank you again for your patience, your kind words, and for giving us the opportunity to make it right. We’re so happy to have you as part of The Oodie family. 💛
Take care,
Steph x
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Quality has gone downhill
I left oodie a positive review many years ago but I’m now really disappointed by the decline in quality! I received an oodie dressing gown for Xmas, which are pretty expensive, and within 2 weeks the stitches had come lose on one pocket and it’s flapping about and unusable. Now only 3 months of light wear and there’s a big hole in the armpit. Not up to scratch!
Updated - after contacting customer services they sent out a free replacement which is great, still shouldn’t have happened but the new one seems okay. May have been unlucky!
March 30, 2026
Unprompted review
Reply from The Oodie
Hi Taylor,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about the issues you’ve experienced with your Dressing Gown. This definitely isn’t the level of quality we aim to deliver, and I completely understand how disappointing it must be - especially after only a short period of light wear. I’ve searched our system but haven’t been able to locate any email or message from you regarding this, so I’d really appreciate it if you could contact me at help@theoodie.com and ask for Steph, and include some photos of the stitching and the area with the hole. This will help me investigate the issue properly and work on getting this resolved for you as quickly as possible. We’re here to help and want to make this right for you.
Take care,
Steph x
Disgusting company, avoid
Scam of a company. Refused to pay out for top cashback despite top cashback confirming I clicked on their link and the purchase was tracked. I paid full price, no offer or discount was included in my purchase. The item I received was of poor quality. I was hoping to use the top cashback money to put towards the repairs. Disgusting company. Avoid!
Update - top cashback have kindly covered the cashback for the purchase which the Oodie refused. I can see on the tracking for the transaction on my top cashback account that the Oodie refused to pay it. I had to wait over a month for the oodie to look into it. The Oodie are liars and should not be trusted. Stay well away.
March 30, 2026
Unprompted review
Reply from The Oodie
Hi Kayleigh,
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback with us. Just to help clarify, cashback offers through platforms like ShopBack or Cashrewards are managed entirely by those third party providers. This means we don’t have visibility over tracking or payout decisions on our end, so the best next step would be to reach out to the cashback provider you used so they can investigate this for you. That said, we’d still really like to help where we can. If you’re open to it, please reach out to us at help@theoodie.com and ask for Steph, and we’ll take a closer look into your order and the quality concerns you’ve raised. We take all feedback seriously, the good, the bad and everything in between, and we’d love the chance to turn this experience around.
Take care,
Steph x
Great product
Great product, speedy delivery and awesome customer service - thanks Lilith who helped sort our minor order issues.
March 22, 2026
Unprompted review
Reply from The Oodie
Hi Darren,
Thank you so much for the lovely review! We’re delighted to hear that your product arrived quickly and that you had such a positive experience with our customer service. We’ll be sure to pass your thanks on to Lilith - she’ll be thrilled to hear she could help! We really appreciate you taking the time to share your feedback. Enjoy your purchase! 😊
Take care,
Steph x
Oodie pyjamas
Always great products from Oodie bought some pyjamas for my mum as a gift and she loves them... really well made and great quality this company is my go too for pajamas and Oodies and can say that the collection is now growing I highly recommend this products and company 😁
March 27, 2026
Unprompted review
Reply from The Oodie
Hi Alexander,
Thank you so much for the wonderful review! We’re thrilled to hear that your mum loves her new Oodie pyjamas. 💛 It’s amazing to know you’ve always had great experiences with our products and that our PJs and Oodies have become your go‑to - we truly appreciate your loyalty! Thank you for recommending us so highly. We’re so grateful for your support and hope your mum enjoys her cosy gift! ✨
Take care,
Steph x
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Item never arrived despite order confirmation
Item never arrived despite the order being confirmed. Had to chase it up for over a week before being told that the item had oversold and they couldn't fulfill the order. They had dropped the price after we had ordered so were still selling it after running out of stock. Customer service and the order information on the site is terrible, as it still shows that the order is confirmed and no mention that there is an issue with it. I had to make contact multiple times before I found out what was going on and could request a refund. Quality of other products in the same order was good but I won't order from them again after this experience.
UPDATE: I did find the emails mentioned in their reply in my junk folder, the marketing emails kept coming through so I did not think to check if messages to me were going to spam. I also didn't use my name on this review but they shared it, which kind of defeats the purpose of the option to not use your name!
March 25, 2026
Unprompted review
Reply from The Oodie
Hi Sarah,
We’re truly sorry for the frustration and inconvenience you experienced - this is absolutely not the level of service we aim to provide, and we understand how disappointing this situation has been. To clarify what happened: we actually reached out to you on March 16th, just three days after your order was placed, to let you know that the item had unfortunately oversold and to offer several options to resolve the issue. When we didn’t receive a reply, we followed up again on March 19th, still before we had heard from you. When you later contacted us, we provided a screenshot dated with the original message to show that our communication had indeed been sent. Because we did not receive any bounce-back errors, the most likely explanation is that the emails were filtered into a spam or junk folder, which we understand can be extremely frustrating. As for the temporary price drop - this occurred before we discovered the oversell. The system continued to display and discount the item until our inventory checks caught the discrepancy. Once identified, the product was removed from sale. While we work hard to minimise oversells, they can still happen during periods of high demand.
We completely understand your disappointment, especially since your order page continued to show as confirmed when the item could no longer be fulfilled. We also appreciate you highlighting that the other items in your order arrived in good condition, though we’re truly sorry that this issue overshadowed your experience with us. Thank you for taking the time to share your feedback.
Take care,
Steph x
Small print*
I bet Oodie's are nice and all but missed cutomer opportunity here just because of a stupid small print* on first time order.. Follow through with what u advertise or just say it as it is and I bet ur sales will double. Very scammy to lead a customer into believing one thing and then U-turn after he/she signes up, puts up all the details and chooses an item. Waste of time and opportunity
March 25, 2026
Unprompted review
Reply from The Oodie
Hi Slava,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience - this is never how we want our customers to feel. We understand how frustrating it can be when something in the process doesn’t match your expectations. While I can’t see the specific details of what happened on your order, we never want any part of our promotions or sign‑up offers to feel unclear or misleading. Your comments about the “small print” are taken seriously, and we’ll be reviewing this internally to ensure everything is as transparent as possible. If you’re open to it, I'd really appreciate the chance to take another look and help make things right. Please reach out to me at help@theoodie.com (and ask for Steph) with your order details, and I'll do my best to sort this out for you. Thank you again for your feedback.
Take care,
Steph x
This is a great company to purchase from
This is a great company to purchase from. Goods arrived on time and great quality.
I ordered the wrong size and tried to return using online service. When this did not work I e mailed the company. Within 5 mins I received a reply with a returns label.
I took the parcel to the post office, sent Oodie a picture of post office receipt and within a short period a larger size was on its way to me.
My son loves his Oodie. It's warm, soft and comfortable.
March 6, 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for your wonderful review! We’re thrilled to hear that your order arrived on time and that you’re happy with the quality of your Oodie. We’re especially glad our team could step in quickly to help with the size exchange. Making returns and swaps as smooth as possible is really important to us, so it’s great to know the process worked well for you. And we love hearing that your son is enjoying his Oodie! Thanks again for taking the time to share your experience - we truly appreciate it! 💛
Take care,
Steph x
best experience!!!!
WOW!! (coming from an australian customer) ordered my first proper authentic oodie after years of cheap replicas. i ordered on the friday and it was at my doorstep tuesday afternoon. it was like christmas. wrapped perfectly and the best materials. so soft and fluffy and comforting. i put it straight on. best purchase ever with exceptional delivery and pristine quality. will 100% order from there again
March 24, 2026
Unprompted review
Reply from The Oodie
Hi Jade,
Thank you SO much for this incredible review! 🌟 We’re absolutely thrilled to hear that your first Oodie experience was such a special one - from the fast delivery to the packaging to that first cosy moment putting it on. Knowing it felt like Christmas made us smile! We put a lot of care into quality and comfort, so it means the world to hear that you loved the materials and craftsmanship. And we’re even happier to know we’ll be seeing you again for future orders! Thank you again for sharing such a wonderful review. 💛
Take care,
Steph x
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Disappointed
I never received my order.
Its a shame. I have since bought elsewhere.
February 20, 2026
Unprompted review
Reply from The Oodie
Hi Denise,
Thank you for your feedback. We’re sorry to hear you’re still feeling disappointed, and we understand how frustrating it is when an order doesn’t arrive. However, we do want to clarify that this issue was fully resolved several weeks ago. As addressed both in our previous review response and via email, we offered you either a free replacement for your lost order or a full refund. You chose the full refund, and this was processed in full on the 3rd of March as requested. We take lost parcels seriously and acted promptly at the time to ensure you weren’t left out of pocket. If you have any further concerns, you’re always welcome to reach out to us directly, and we’ll be happy to assist. Thank you again for taking the time to leave your review.
Take care,
Steph x
Swift and Attentive Service
When one of my packages got delivered to an address over 30 km away, they were incredibly quick to put an inquiry with the Australian Post to make sure they fixed their mistake. They also offered me a refund or a reshipment so I didn't have to wait till Aus Post went through their process. I felt listened to and understood during the whole process and they were very kind!
March 16, 2026
Unprompted review
Reply from The Oodie
Hi Xavier,
Thank you so much for taking the time to share your experience! We’re really glad to hear that you felt supported throughout the process. While delivery issues are always frustrating, we’re happy we could step in quickly, lodge the enquiry with Australia Post, and offer a refund or replacement so you weren’t left waiting. Your kind words truly mean a lot to our team. ✨
Take care,
Steph x
Love these
This is my 3rd order. My husband and I love the nightshirts I’ve got two. One for winter the other is cooler. I also have a oddie. I love it. I wouldn’t go to the shops in it but if I didn’t need to leave the house I would wear it all day. Of I night I take my oddie off and make a bed with it for my cat to sleep in
March 22, 2026
Unprompted review
Reply from The Oodie
Hi Vanessa,
Thank you so much for your lovely review! We’re delighted to hear this is your third order and that you and your husband are enjoying your Sleep Tees. We’re also so happy that you love your Oodie! It really is the ultimate stay‑at‑home comfort piece, and we completely understand wanting to wear it all day. And making a little Oodie bed for your cat at night? That’s absolutely adorable - we love that! 🐾💕Thanks again for your continued support.
Take care,
Steph x
I've bought 3 oodies for myself and…
I've bought 3 oodies for myself and family members and each time they've been great! They're so soft and comfy it's like wrapping yourself in your favorite blanket. Canada Post is kind of iffy on time and updating the status of the shipment but that's the only issue I've had. Quick and helpful responses from customer service as well.
March 13, 2026
Unprompted review
Reply from The Oodie
Hi Nicole,
Thank you so much for your fantastic review! We’re thrilled to hear that you and your family are loving your Oodies - wrapping up in one really does feel like being hugged by your favourite blanket. 💛 We appreciate your patience with Canada Post as well. Shipping delays and tracking issues can definitely be frustrating, but we’re glad to hear our customer service team was able to support you quickly and helpfully along the way. Thanks again for being such a wonderful repeat customer.
Take care,
Steph x
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Clowie from customer service was great
Clowie from customer service was great
March 22, 2026
Unprompted review
Reply from The Oodie
Hi Melanie,
Thank you so much for your review! We’re so glad to hear that Clowie was able to help you - we’ll be sure to pass your kind words along. 💛
Take care,
Steph x
Pokemon Original The Oodie for the win 😊💜
I was lucky to win a Pokemon Oodie and I chose the original pokamon Oodie.
It feels so soft and cuddly.
I have a wanted Oodie for ages and they are so worth it.
Also it came super quick and such great customer service as well.
Very Happy 😊
Thank you so much 😊
March 21, 2026
Unprompted review
Reply from The Oodie
Hi Ellen,
Thank you so much for your wonderful review! 💜😊 We’re thrilled to hear you’re loving your Pokémon Oodie - it truly is such a soft, cuddly classic and we’re so glad it’s everything you hoped for (especially after wanting one for so long!). It’s also amazing to hear that delivery was super quick and that our team could make the experience even better for you. Your support means the world to us!
Take care,
Steph x
Oodie asked me to write a review
Oodie asked me to write a review. I’m
sure as always it’s a great high quality product but wouldn’t know as they sent it with couriers please so it’s still in a depot 2 weeks after the expected delivery date. In summary Oodie - great, couriers please - the absolute worst
March 19, 2026
Unprompted review
Reply from The Oodie
Hi Victor,
Thank you so much for taking the time to leave a review. We’re really glad to hear you’ve had great experiences with Oodie products in the past, but we’re truly sorry that your current order has been held up. That’s definitely not the experience we want for you. We understand how frustrating delivery delays can be, especially when it’s been sitting in a depot far longer than expected. We’d love the chance to look into this for you and help get things moving. Please reach out to our support team at help@theoodie.com with your order number, and we’ll follow up with CouriersPlease on your behalf to get this resolved as quickly as possible. Thanks again for your patience.
Take care,
Steph x
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