Great first experience. Ordered x3 lots of eye drops as better priced than high street pharmacies. I incorrectly added the wrong delivery address so the item was delivered to my old house and got retu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... See more
Company replied
Brilliant service! When ordering my lenses, I accidentally put in the wrong delivery address due to Apple Pay pre filling the information. I contacted the company through a message and within an hour... See more
Company replied
I had a great experience with theopticalstore.co.uk. They offered the best price I could find online, which was a big plus. My order actually arrived a day earlier than expected, which was a nice... See more
Company replied
Company details
Written by the company
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Contact info
4.9
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I always shop around when I need to…
I always shop around when I need to stock up , Optical store were the same price as other suppliers but gave a discount for new customers. The delivery was within 3 days and also they offer a discount if you order again .
February 14, 2026
Unprompted review
Reply from The Optical Store
Thank you for the great feedback! We’re pleased you found The Optical Store competitively priced and were able to benefit from our new customer discount. Providing affordable contact lenses with fast delivery is always our aim. We look forward to welcoming you back again soon!
Advertisement
Best price I could find. Quick delivery.
I ordered multifocal contact lenses, the optical store had them at the cheapest price I could find. The lenses were delivered two days later. Thanks you!
February 9, 2026
Unprompted review
Reply from The Optical Store
Thanks so much for your kind words! We’re really glad you found your multifocal contact lenses at a great price and that they arrived within a couple of days. We appreciate you choosing The Optical Store!
Efficient service and great price
Efficient service and great price. Although a long term user of daily lenses, this was my first order from The Optical Store, prompted by their pricing. Order processed and shipped quickly with the delivery following just a few days later. Cannot ask for more than that - simple, easy order process with efficient service for a very competitive price.
February 11, 2026
Unprompted review
Reply from The Optical Store
Thank you for the detailed review Robert! We’re delighted you chose The Optical Store for your daily lenses and that our pricing and quick delivery met your expectations. Providing a simple ordering process, competitive prices, and efficient service is always our goal. We look forward to welcoming you back again soon!
Great price ( got 10% off) as a new…
Great price ( got 10% off) as a new customer!!! Delivery by Royal mail in a few days.
February 11, 2026
Unprompted review
Reply from The Optical Store
Thank you for your review. At The Optical Store, we focus on affordable contact lenses and reliable delivery, so we're glad to hear we ticked both boxes for you. We look forward to welcoming you back again soon!
Excellent service
Excellent service. Next day delivery
Very impressed.
February 7, 2026
Unprompted review
Reply from The Optical Store
Excellent service and quick delivery is exactly what we aim for at The Optical Store. Thanks so much for the fantastic feedback - we look forward to welcoming you back again soon!
Advertisement
Cant fault the whole process
Cant fault the whole process - without doubt value for money - cheapest I could find - delivery within 3 days of order.
Thank You and Well Done
February 7, 2026
Unprompted review
Reply from The Optical Store
Great value and quick delivery is exactly what we aim for at The Optical Store. Thanks so much for the fantastic feedback - we look forward to welcoming you back again soon!
Excelent service made a payment and…
Excelent service made a payment and recived contact lenses 2 days later.
February 7, 2026
Unprompted review
Reply from The Optical Store
Fast, fuss free service is what we aim for - thank you for your great feedback. We look forward to welcoming you back again soon!
Easy website experience and lenses were…
Easy website experience and lenses were with me so quickly.
Actually put my address wrong and had a call from the team. Thanks so much for your help. Would shop again. :)
February 2, 2026
Unprompted review
Reply from The Optical Store
We’re really happy to hear this - keeping things stress-free is all part of the service. Thanks so much for your kind feedback and we look forward to welcoming you back again soon!
Really happy with my order
Really happy with my order. Contact lenses arrived quickly and the prices are very competitive. Will definitely order again.
February 3, 2026
Unprompted review
Reply from The Optical Store
Thanks so much for the lovely feedback. We’re really glad you were happy with your order and that everything arrived quickly. We look forward to welcoming you back soon!
Advertisement
Excellent service
Excellent service. Fast delivery. No messing around.
January 29, 2026
Unprompted review
Reply from The Optical Store
Short, sweet and spot on - thanks for the great feedback. We really appreciate your support!
This is a great company that supply…
This is a great company that supply contact lenses on time and are good value. No fuss and good delivery times.
January 29, 2026
Unprompted review
Reply from The Optical Store
Thank you for the kind words, Carl. Reliable, good value, and fuss-free is exactly what we aim for - we really appreciate you taking the time to share your experience.
The Optical Store ticks all the boxes!
I'm on a low income so the price is a huge consideration. I wear the MyDay multifocal lenses, which aren't the cheapest. Also, I'm able to order just one box, which a lot of online shops won't facilitate. Add in the quick delivery, what's not to like?
January 28, 2026
Unprompted review
Reply from The Optical Store
We’re really glad we could help make things easy for you. Thanks so much for trusting us and for the lovely feedback. We look forward to welcoming you back again soon!
Reply from The Optical Store
Thanks for taking the time to leave us a review, EK. We look forward to welcoming you back again soon!
Advertisement
Best price
Best price, easy to order and arrived free delivery within 2 days
January 22, 2026
Unprompted review
Reply from The Optical Store
Thanks for taking the time to leave us a review, Sarah. We look forward to welcoming you back again soon!
Excellent service
I recently ordered contact lenses from the Optical Store. I wear a brand for astigmatism that is sometimes hard to get hold of. When they hadn't arrived after some time, I contacted the store who found out they had gone missing in the post. As it could possibly have taken a while to get hold of a fresh pair, they offered me an upgraded brand in their place, which I actually turned down as I've not been able to tolerate another brand in the past. However, my original order arrived within days of our correspondence! Very happy customer.
January 21, 2026
Unprompted review
Reply from The Optical Store
Thank you for such a lovely review. We know some specific lenses can be difficult to source, but we’re really pleased your order made it to you just in time - and even more pleased you’re happy. We look forward to welcoming you back again soon!
Excellent service
Excellent service, quick and well packaged. Delivered in 72hrs. Will use again.
January 21, 2026
Unprompted review
Reply from The Optical Store
Thanks for taking the time to leave us a review, Richard. We look forward to welcoming you back again soon!
Reply from The Optical Store
Thanks for taking the time to leave us a review, Mar. We look forward to welcoming you back again soon!
Advertisement
Very good experience
Fast delivery, had a couple of questions before ordering and they were very responsive. Delivery came and something was missing and they were no fuss - immediately sending out the item.
Really good customer service and good prices.
January 17, 2026
Unprompted review
Reply from The Optical Store
Thanks for taking the time to leave us a review, Charlie. Proof that even when things go slightly off script, we’ve got your back!
Thanks for sharing your experience and we look forward to welcoming you back again soon.
My experience was amazing
My experience was amazing! The lenses were perfect and came within 1 day!
January 13, 2026
Unprompted review
Reply from The Optical Store
Thanks for taking the time to leave us a review, Milla. We look forward to welcoming you back again soon!
Good service and price, disappointing packaging
Good service and price, but poor packaging. Can an alternative to plastic tape, eg paper tape, be used to make whole packaging fully recyclable? Think about our planet please, most people wouldn’t remove the plastic tape which would mean box would not be recyclable!
January 15, 2026
Unprompted review
Reply from The Optical Store
Thanks for taking the time to leave us a review. All of the boxes we use to dispatch orders are fully recyclable and tape is used where necessary to protect items during transit. However we appreciate your feedback and will pass this on to our team. Thanks again and we look forward to welcoming you back again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.