Great first experience. Ordered x3 lots of eye drops as better priced than high street pharmacies. I incorrectly added the wrong delivery address so the item was delivered to my old house and got retu... See more
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Review summary
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Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... See more
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Brilliant service! When ordering my lenses, I accidentally put in the wrong delivery address due to Apple Pay pre filling the information. I contacted the company through a message and within an hour... See more
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I had a great experience with theopticalstore.co.uk. They offered the best price I could find online, which was a big plus. My order actually arrived a day earlier than expected, which was a nice... See more
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Company details
Written by the company
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
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4.9
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic…
Fantastic…
Placed my order online yesterday, this was super quick and easy. Uploaded pictures of trial lens boxes from opticians. Order confirmation straight away, despatched the same day and arrived today.
Highly Recommended
March 20, 2026
Unprompted review
Reply from The Optical Store
From uploading your prescription to contact lenses at your doorstep in a day - that’s what we like to hear! Thanks for choosing The Optical Store and for the recommendation, Lisa. We look forward to welcoming you back again soon!
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Excellent Communication
Excellent Communication, fast delivery, cheaper than my Opticians’s. Would highly recommend.
March 17, 2026
Unprompted review
Reply from The Optical Store
Thanks so much for the kind words, Louise. We’re really glad you found our service easy, delivery fast, and prices competitive. We appreciate you recommending The Optical Store and we look forward to welcoming you back again soon!
Top online contact lens supplier
Easy ordering process and super fast delivery.
March 19, 2026
Unprompted review
Reply from The Optical Store
Thank you for the great review, Martin. Easy ordering and super fast delivery is exactly what we aim for - glad we got it spot on. We look forward to welcoming you back to The Optical Store soon!
Easy ordering quick delivery
Super easy ordering and fast delivery would recommend
March 18, 2026
Unprompted review
Reply from The Optical Store
Ordering made easy and delivery that doesn’t hang about - thanks for choosing The Optical Store. We look forward to welcoming you back again soon!
Very very pleased with the excellent…
Very very pleased with the excellent service and speedy delivery and quick response with my query today.
I have a subscription through the Opical Store and was worried about delivery and payment.
I went online and filled out a form, within the hour I received a phone call and email and by the end of the day my contacts were at home, even before I'd gotten home from work!!
Thanks largely, I think, to Tom, who called me, emailed me and personally delivered the contacts to my home, isn't that amazing attention to detail!!
Have used this company over the years to order my daily contacts and am now using them for my monthly contacts.
Always a very quick delivery and such a wonderful team!!
Many many many thanks!!
Oh and I almost forgot the best part!!
These monthly lenses at Vision Express are double the price!! 🙄😱😳😳 So very happy to have switched over the subscription.
March 17, 2026
Unprompted review
Reply from The Optical Store
Thank you for such a lovely review, Shireen! We’re really glad we could help quickly and keep everything stress free with your contact lens subscription. Tom might have set the bar a little too high with that delivery, although we’ll let him enjoy his moment!
Thanks again for your continued support - it means a lot to all of us at The Optical Store!
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Cheaper than everyone else I searched
Cheaper than everyone else I searched. Also an error occurred and was quickly rectified. Excellent customer service.. how it should be.
March 12, 2026
Unprompted review
Reply from The Optical Store
Thank you for your review! We’re pleased you found our prices competitive and that our team could resolve the issue quickly. Providing affordable products with responsive customer service is exactly what we aim for at The Optical Store. We look forward to welcoming you back again soon!
Reply from The Optical Store
Fast delivery and a great price - two of our favourite things! Thank you for your review, Khalil. We look forward to welcoming you back to The Optical Store.
Good price and prompt delivery
My contact lens solutions were delivered ahead of schedule and the price I paid was very competitive. I would be very happy to use the company again.
March 14, 2026
Unprompted review
Reply from The Optical Store
Thank you for the great review, Lynne! We’re delighted your contact lens solution arrived ahead of schedule - we always like it when deliveries beat the clock. Glad you found the price competitive too, and we look forward to welcoming you again at The Optical Store.
Great service.
Ordered 10 months worth of daily contact lenses. Competitive price and arrived in good time. This is my second order with The Optical Store. Very satisfied so far and will order with them again.
March 11, 2026
Unprompted review
Reply from The Optical Store
Thank you for the kind words, Berk. 10 months of clear vision sounds like a pretty good investment to us. We’re delighted you chose The Optical Store again and we look forward to welcoming you back when it’s time for the next refill!
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Excellent
Excellent, Royal Mail lost the parcel they went above & beyond to get my lenses to me in time for my holiday
They’ve gained a regular customer
March 5, 2026
Unprompted review
Reply from The Optical Store
Thank you for your review Lynn! Even when parcels decide to go on their own adventure, we’ll always do our best to get your contact lenses where they need to be. We’re so glad they reached you in time for your holiday and really appreciate your support. We look forward to welcoming you back again soon!
Excellent service
Excellent service. My uploaded prescription was incorrect, and they promptly emailed me to resolve the issue. I will definitely recommend it to my friends because the prices are great.
March 3, 2026
Unprompted review
Reply from The Optical Store
Thank you for the great review! We’re glad we could quickly spot the prescription mix-up and get everything sorted. At The Optical Store, we aim to offer affordable contact lenses with attentive customer service and we really appreciate the recommendation. We look forward to welcoming you back again soon!
Good Service
Website worked well, ummwdiate order email confirmation, fast delivery
February 27, 2026
Unprompted review
Reply from The Optical Store
Thank you for your feedback Andrew. We’re delighted you found The Optical Store easy to use and that your order was confirmed and delivered quickly. We look forward to welcoming you back again soon!
Really good service and quick delivery.
February 27, 2026
Unprompted review
Reply from The Optical Store
Thank you for the great feedback! We’re delighted you experienced quick delivery and reliable service from The Optical Store. We look forward to welcoming you back again soon!
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Great experience
Great ordering experience, speedy delivery and superbe after sales service if needed. Would highly recommend.
February 26, 2026
Unprompted review
Reply from The Optical Store
Thank you for your great review! We’re delighted you had a smooth ordering experience and received fast delivery. Providing reliable after sales support and affordable contact lenses is always our goal at The Optical Store. We look forward to welcoming you back again soon!
Competitive prices and very efficient…
Competitive prices and very efficient from order to delivery.
Will 💯 start up a subscription on my next purchase.
February 16, 2026
Unprompted review
Reply from The Optical Store
Thanks so much for the kind words Adam! We’re really glad everything went smoothly, from order to delivery. We look forward to welcoming you back again with your contact lens subscription!
As good as it gets .
Rapid next day delivery at a good price . Superb and prompt customer service , nothing is a problem , very helpful .
February 16, 2026
Unprompted review
Reply from The Optical Store
Thank you for your review Brian. We’re pleased your order arrived quickly and that you found our customer service prompt and helpful. The Optical Store focuses on affordable contact lenses with fast, reliable delivery and support. We look forward to welcoming you back again soon!
Best market price
Best market price. Offered 5% off for subscribing, hopefully this will lock in the low price for the next year. Free delivery was offered with a 3 to 5 worki g days but arrived the following day which was fantastic.
February 19, 2026
Unprompted review
Reply from The Optical Store
Thanks so much for the kind words, John. We’re really glad you're enjoying the benefits of our contact lens subscription and that your order arrived even sooner than expected. We look forward to welcoming you back again soon!
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5 stars for The Optical Store
5 stars for The Optical Store from me. Super fast delivery of my usual contacts and website was very straightforward and easy to navigate. Will use again!
February 19, 2026
Unprompted review
Reply from The Optical Store
Thank you for the 5-star review Laurence! We’re delighted your usual contact lenses arrived quickly and that you found The Optical Store website easy to use. Providing fast delivery and a simple ordering experience is always our goal. We look forward to welcoming you back again soon!
Transaction was so easy and sunglasses…
Transaction was so easy and sunglasses arrived 2 days after purchase for a great price
February 19, 2026
Unprompted review
Reply from The Optical Store
Easy ordering and speedy sunglasses delivery; just what we like to hear! Thanks for choosing The Optical Store Nicholas - we look forward to welcoming you back again soon!
Reply from The Optical Store
Thanks for taking the time to leave us a review Adriana. We look forward to welcoming you back again soon!
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