Thepassportoffice Reviews 613

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

My experience with this service was very bad. I hope I don’t have to use them again. They charge me almost $700 dollars to expedite my daughter passport they promise three days service and I didn’t ge... See more

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Rated 1 out of 5 stars

This was a horrible experience! I dont reccomend anyone use this service. Go directly to your local passport office and avoid a big mess and extra fees. I applied for an expedited 3-4 day passport 10... See more

Rated 3 out of 5 stars

Elizabeth was great fast service and good customer service. There was a disconnect on day i was told it was ready to pick up. Girl i spoke with I asked are you sure its there, however after an hour of... See more

Rated 1 out of 5 stars

The worst. They lie dont follow up on anything. The people in orlando are the rudest I have ever met. The attitude is they are doing you a favor. The net has cheaper with better service. The place is... See more

Company details

  1. Travel & Vacation

Information provided by various external sources

The Passport Office is a passport expediting service that provides timely services to the American traveling public. Our mission is to assist in the procurement of U.S. Passports while providing the highest level of customer service, integrity, and professionalism.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

613 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Highly reccomend

Very friendly staff and everything was explained to me thoroughly before making any financial decisions. I highly recommend them!!!!

December 29, 2018
Unprompted review
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Rated 5 out of 5 stars

Great Local Tampa Business

I recently found myself in need of renewing my passport much sooner than I had planned or expected. The Passport Office here in Tampa FL was the perfect solution. A great local office that was easy to get to with fast and friendly service. My consultant Enishia R. was welcoming, knowledgeable, and professional. I am very glad I found them and feel much more at easy that my passport will be back to me well before my trip. Thank you.

December 29, 2018
Unprompted review
Rated 5 out of 5 stars

Just incredible and my passport…

Just incredible and my passport consultant Kourtney Ross was spectacular. Very friendly, smart and professional. She knew all the answers and made it incredibly easy. I paid for two week service and my passport was ready in a week! Kourtney deserves a raise!

December 17, 2018
Unprompted review
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Rated 5 out of 5 stars

Efficient

Efficient, friendly, timely. Needed a passport in less than two weeks, and got it with time to spare. Notified when it was sent and when it arrived for pick-up.

November 26, 2018
Unprompted review
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Rated 5 out of 5 stars

This place really came thru

I have saving money to visit family at the end of the month so once I had the money together I went and bought my flight tickets. To my surprise my passport was expired, thankfully I found this place. Amanda really help make the process quick and painless. Now I packed and ready to!!!

November 20, 2018
Unprompted review
Rated 4 out of 5 stars

Experience

Was not told I would need to spend over an hour going to a post office across town in San Francisco to get things reviewed. Also, my passport is ready for pick up...only took 3 days and I paid a big fee to have it by my leaving date of December 7th. I feel I was taken for money and it would have been done sooner without paying the fees! ON A POSITIVE NOTE: the young lady who helped me ( I can’t remember her name), was very efficient in getting things done and was a lovely lady which made the experience bareable! Linda Vercelli

November 17, 2018
Unprompted review
Rated 5 out of 5 stars

Great Service

Itzel was incredibly helpful. I received my passport a week ahead of schedule and the process was seamless. I would use the service again.

November 15, 2018
Unprompted review
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Rated 5 out of 5 stars

Would happily recommend this office!

The people in this office are very nice and knowledgeable. I was able to take care of everything I needed to and the price was reasonable, considering I needed to expedite my service. The office is somewhat difficult to find and the parking situation is not great. The easiest place to park (the garage) costs $10, no matter how long you are there. I got my passport and card a week earlier than expected and picking it up took less than 5 minutes. I recommend making an appointment for your initial visit, though. That does not necessarily mean you'll be taken at that time because some services take longer than others and there is no way to know how long the people before you will take. You will, however, get taken before others without appointments when someone is available.

November 2, 2018
Unprompted review
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Rated 5 out of 5 stars

Very sweet

Very sweet , pleasant and caring people that made the process super easy and quick ❤️

October 18, 2018
Unprompted review

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