Thepassportoffice Reviews 613

Jael was friendly, effective, and efficient. She told me when I would receive my new passport. Jael, handled my precise time line like a true professional

Prompt and courteous service. New passport arrived earlier than expected. Very pleased!

Passport arrived within a week , thankyou👍

It was a very painless process. The staff very professional and organized. I highly recommend The Passport Office.

The best place to get your passport the young people are so amazing and polite until they have everything done.thank you Tonny you were the best.

When I think of the passport office I only think of one name. Raquel! That woman handles her business. What impressed me about her and her office partner is that they not only remember the names of those they have assisted they also remember their particular situation and what's needed to help them. That impressed me so much. I was also impressed by the fact that she was so patient and efficient. She made sure I went through my expedited process with no hassles. She gets you in and gets you out in no time. I'm very impressed with this company and would tell anyone that is interested in expediting to deal with them. The prices are reasonable and the service is awesome. And by the way...I received my passport two days earlier than expected. No worries and I'm ready for Belize! Woot!

Excellent service. Very professional staff.

I already forgot his name but the guy that works on the first desk to you’re left I was so helpful and fun!

great service. no complaints whatsoever

Mady -despite the threat of government shutdowns turned it around in less than a week
If only everyone was as professional and personable as she-what a wonderful world it would be😎😎😎😎

Fast and painless, worth the money!

Fast and friendly service. Passport was ready much quicker than expected. Highly recommend.

Needed to obtain Z-Visa for China.

Pros: Great communication, and rushed service.

Cons: We had an extremely unfortunate circumstance where we paid for rushed service and were notified three days after they received our information that they had no idea our assigned consulate, Chicago, required fingerprints. Not only did we pay top dollar to rush the service, but we had to book last minute flights to Chicago additional to paying for the service. I fortunately received my visa and passport today (we leave tomorrow morning).

My girlfriend, who is traveling with me, additionally called twice beforehand and they confirmed that we would not need to go to Chicago each time. They verbally guaranteed we would be taken care of. I hope this is now updated in their system and online for everyone to know.

The only thing that they would refund is the shipping fee, not the fee through them or the consulate. We could have saved money if we were told ahead of time, went to Chicago, and only paid for an agent to pick it up after.

Outstanding service! Friendly and knowledgeable staff. Received my passport even faster than I expected.

It was a great experience, service was amazing. I will recommend this company to anyone