Thepassportoffice Reviews 613

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

My experience with this service was very bad. I hope I don’t have to use them again. They charge me almost $700 dollars to expedite my daughter passport they promise three days service and I didn’t ge... See more

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Rated 1 out of 5 stars

This was a horrible experience! I dont reccomend anyone use this service. Go directly to your local passport office and avoid a big mess and extra fees. I applied for an expedited 3-4 day passport 10... See more

Rated 3 out of 5 stars

Elizabeth was great fast service and good customer service. There was a disconnect on day i was told it was ready to pick up. Girl i spoke with I asked are you sure its there, however after an hour of... See more

Rated 1 out of 5 stars

The worst. They lie dont follow up on anything. The people in orlando are the rudest I have ever met. The attitude is they are doing you a favor. The net has cheaper with better service. The place is... See more

Company details

  1. Travel & Vacation

Information provided by various external sources

The Passport Office is a passport expediting service that provides timely services to the American traveling public. Our mission is to assist in the procurement of U.S. Passports while providing the highest level of customer service, integrity, and professionalism.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

613 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Customer service

The process was simple fast and painless.
No waiting in line and they took care of everything. My passport was supposed to be available in 8-12 business days. It was ready in 4 days and Jan is considered high season. I would definitely use them again.

January 27, 2020
Unprompted review
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Rated 5 out of 5 stars

Fast and helpful

They attended to me promptly and were very helpful and kind. They helped me fill out my paperwork and were patient. Briana Ramirez helped me that day. Thanks again!

January 15, 2020
Unprompted review
Rated 5 out of 5 stars

Fast and easy

Fast and easy! Pablo was thorough on information and answered all of my inquiries. Thank you!

January 15, 2020
Unprompted review
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Rated 5 out of 5 stars

Far exceeded my expectations

Far exceeded my expectations. I needed a new passport right away because I had procrastinated over a three months period and had only two weeks to get a passport for a cruise. The Passport Office was private, personable and secure. Customer service was cooperative, professional and polite. I was very comfortable and didn't have to bring anything except identifying documentation-no filling out papers, no pictures-everything was done for me and all I had to do was verbally answer the questions.The only part of the process that I hadn't anticipated was the trip to the U.S. Post Office that involve a long wait of which I had to leave and go back to work before my number was called but I returned shortly before it closed to finish the task. If I had been aware, I may have taken the day off but it was all worth it. I was told that I would likely get the passport closer to 7 days. Imagine my excitement when I was notified that it had arrived after 3 days. I'm all set for the cruise despite my procrastination.

January 7, 2020
Unprompted review
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Rated 5 out of 5 stars

What an Amazing Experience

What an Amazing Experience with Mr Louis! All the job i was looking for was performed fast and with a top-notch service. This will be my go-to place to solve my passport and visas issues. I’ll recommend it to friends and family in the Miami area. Thanks a lot!!

December 28, 2019
Unprompted review
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