Thepassportoffice Reviews 613

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

My experience with this service was very bad. I hope I don’t have to use them again. They charge me almost $700 dollars to expedite my daughter passport they promise three days service and I didn’t ge... See more

Company replied

Rated 1 out of 5 stars

This was a horrible experience! I dont reccomend anyone use this service. Go directly to your local passport office and avoid a big mess and extra fees. I applied for an expedited 3-4 day passport 10... See more

Rated 3 out of 5 stars

Elizabeth was great fast service and good customer service. There was a disconnect on day i was told it was ready to pick up. Girl i spoke with I asked are you sure its there, however after an hour of... See more

Rated 1 out of 5 stars

The worst. They lie dont follow up on anything. The people in orlando are the rudest I have ever met. The attitude is they are doing you a favor. The net has cheaper with better service. The place is... See more

Company details

  1. Travel & Vacation

Information provided by various external sources

The Passport Office is a passport expediting service that provides timely services to the American traveling public. Our mission is to assist in the procurement of U.S. Passports while providing the highest level of customer service, integrity, and professionalism.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

613 reviews

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Rated 5 out of 5 stars

Testimony of satisfaction

It was an absolute pleasure to deal with this company. From the moment entering the office friendly staff members gave the impression of competent advice and assistance. It was a real pleasure to experience the feeling of being welcomed in a pleasant atmosphere.

July 25, 2019
Unprompted review
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Rated 5 out of 5 stars

Elizabeth Bergamo was perfect!!!!

Elizabeth Bergamo was perfect! I needed my Chinese Tourist Visa expedited. Time to receive my Visa was absolutely crucial to my "already purchased plane ticket" to Sanya Hainan, China and left absolutely ZERO error for me to have the Visa in my possession. Elizabeth went above and beyond to make sure to make sure that everything progressed accordingly for me. I am extremely grateful to Elizabeth. She made it possible for me to be stress-free during the entire process and allowed me to have a wonderful experience. I am forever grateful! Highly recommend the service!

July 24, 2019
Unprompted review
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Rated 5 out of 5 stars

Quick and Easy

I literally went to the agency 2 weeks before my flight to st. Lucia. With the 7 day rush I actually received my passport exactly one week from the order date which was 4 days earlier than they quoted . It was both fast and easy. I’d definitely use them in the future.

July 13, 2019
Unprompted review
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Rated 5 out of 5 stars

Exceptional, excellent, expert service

Exceptional, excellent, expert service we received obtaining our Visas. I was very apprehensive about obtaining a China Visa. My extensive search brought me to The Passport Office and it was actually a delightful experience. Enishia in Tampa is Experienced, patient, and knowledgeable, efficient and personable. Look no further for a confident Visa/Passport office and representative. Thank you

June 27, 2019
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service, I was in an out within 20 minutes got my password earlier than expected great job.

June 22, 2019
Unprompted review
Rated 1 out of 5 stars

My experience with this service was…

My experience with this service was very bad. I hope I don’t have to use them again. They charge me almost $700 dollars to expedite my daughter passport they promise three days service and I didn’t get the passport until two weeks time. My daughter even missed her flight because she didn’t get her passport back in time for her flight. I had to pay the airline more money to change my daughter flight. This service is not guarantee. If your passport is expired apply for it the regular way and wait the six week like they say because this service SUCKS

June 19, 2019
Unprompted review
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Reply from Thepassportoffice

I am sorry that you had a bad experience. Can you email me so that I can assist you. pedro@thepassportoffice.com

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Rated 5 out of 5 stars

I was freaked out....incredible! Thank you!

I was freaked out because we needed our passport ASAP and I wasn’t sure what we were going to do. We found the Passport office and saw they have an “A” with the BBB. I called and was accommodated immediately. We went in on a Monday at 8am and I had my passport by 10am on Friday!!!! Incredible!! I thank you very much!!!

June 14, 2019
Unprompted review

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