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People's Pension Reviews 

22,908
•
TrustScore 4.5 out of 5

4.3

Pension Fund
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Review summary

Created with AI, based on recent reviews

Looking at 6,874 reviews, reviewers overwhelmingly had a great experience with this company. People often mention that the staff are exceptionally helpful and kind, guiding them clearly through every step of their pension journey. Consumers truly appreciate the fast response times and straightforward website that make managing funds completely hassle-free. Though some reviewers noted difficulties, a few people experienced lengthy delays with pension transfers and slow communication. A small group of consumers also felt frustrated by unhelpful responses and poor service when trying to resolve specific complaints. Some customers mentioned that getting proper assistance during these administrative issues required excessive persistence.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful, friendly, and knowledgeable... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as helpful, friendly,... See more

Service

Customers consistently note positive experiences with service, highlighting professional advisors who explain... See more

User experience

Customers had positive experiences with user experience, finding the platform straightforward and simple to... See more

Response time

Reviewers mention positive feedback about response time, highlighting that support staff are very efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly knowledgeable person to talk to when i initially phoned. Received two letters ( both the same!) advising me on various things I could do with my pension. The amount in this pension is tiny... See more

Rated 5 out of 5 stars

I had to contact you several times regarding my pension with you..each time the person I spoke to were very helpful and kind. They took me through each step of the way and made my experience easy and... See more

Rated 5 out of 5 stars

Outstanding customer care from Peoples Pension. My previous pension company could learn a great deal from People's Pension. They made transferring my my pension pots over to them, such an ea... See more

Rated 5 out of 5 stars

Very straight forward to use the site.As I wanted to withdraw funds it confirmed this was my request & not being scammed into it. Also the tax implications were explained so it was not such a shock to... See more

Company details

  1. Pension Fund

Written by the company

People’s Pension is a workplace pension scheme, for employers of any size and from any sector, designed to take the hassle out of auto-enrolment.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

23K reviews

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4.3

All reviews

(22,908)

6,807 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing people

Amazing people, really helpful, I would highly recommend people’s pension to everyone. Their call center staff are just out of this world, really helpful, and go out of their way for their customers. I am so happy with the help and service I received. Thank you so much:)

August 19, 2026
Rated 2 out of 5 stars

Boring

Such a slow process in signing up once registered and really slow and boring application and website

August 25, 2026
Rated 5 out of 5 stars

Pension information request

The whole process went exceptionally well from my initial phone call, to the arrival of the required documents and forms through to the processing of my request. The member of staff was very polite and extremely helpful.

August 25, 2026
Rated 5 out of 5 stars

%100

the information I was given was very clear and helpful, and was also very quick, considering it was a text message conversation.

August 25, 2026

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