We had a wonderful experience at The Perfume Shop in the Bon Accord Centre in Aberdeen. Penny served us and she was an absolute delight, she was so kind, helpful, and incredibly knowledgeable about th... See more
Company replied
Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW ABERDEEN, GB
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We had a wonderful experience at The Perfume Shop in the Bon Accord Centre in Aberdeen. Penny served us and she was an absolute delight, she was so kind, helpful, and incredibly knowledgeable about th... See more
Company replied
First time buying a perfume for myself, and Morag made it very comfortable. She helped me define my range and the type of fragrance I was looking for. Honestly, would be going back a lot more often. M... See more
Company replied
Really helpful staff, did not have what I required in stock so assistant looked up nearest store which also had no stock. She then found it online and it was ordered and delivered in 3 days with fre... See more
Company replied
Jesmine was amazing, we were looking for scents for our wedding that needed to be long lasting. We took quite a while to decide as we wanted scents we loved but that sre different to what we usually w... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW, ABERDEEN, United Kingdom
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Really helpful staff, did not have what I required in stock so assistant looked up nearest store which also had no stock.
She then found it online and it was ordered and delivered in 3 days with free postage.
Bed prices in town, will definitely be back

Reply from The Perfume Shop - Aberdeen 62
First time buying a perfume for myself, and Morag made it very comfortable. She helped me define my range and the type of fragrance I was looking for. Honestly, would be going back a lot more often. Made a purchase and got some really good recommendations.

Reply from The Perfume Shop - Aberdeen 62
Penny was amazing and her customer service was top notch 👏

Reply from The Perfume Shop - Aberdeen 62
We had a wonderful experience at The Perfume Shop in the Bon Accord Centre in Aberdeen. Penny served us and she was an absolute delight, she was so kind, helpful, and incredibly knowledgeable about the fragrances. Her customer service was so fantastic that it made me want to buy even more. Staff like Penny are a true credit to the store. This will be our one stop shop for perfume and aftershave from now on.

Reply from The Perfume Shop - Aberdeen 62

Reply from The Perfume Shop - Aberdeen 62
Fabulous service - great customer service managed to match aftetshare to father favourite one - Penny was great 🩷

Reply from The Perfume Shop - Aberdeen 62

Reply from The Perfume Shop - Aberdeen 62
Abi and Ro at the Perfume Shop in Aberdeen did a fantastic job helping me select a new fragrance. Couldn't do enough to help me. Just delighted with my new perfume. Thank you!

Reply from The Perfume Shop - Aberdeen 62
Morag was amazing , she helped me to get a nice perfume that made my crush fall in love with me

Reply from The Perfume Shop - Aberdeen 62
Jesmine was amazing, we were looking for scents for our wedding that needed to be long lasting. We took quite a while to decide as we wanted scents we loved but that sre different to what we usually wear. We were successful and are excited to wear the perfumes at our wedding in 2 weeks.

Reply from The Perfume Shop - Aberdeen 62
Thank you Jill for the brilliant customer service

Reply from The Perfume Shop - Aberdeen 62
What an absolute credit to customer service Morag and Jill are, so helpful and so kind. I was looking for a particular perfume and they helped me to find it, and to get the best value for money. The perfume shop are very lucky to have two such wonderful people representing them in their shop. Thank you both so much.

Reply from The Perfume Shop - Aberdeen 62
Amazing customer service experience from your staff Ro at the perfume shop union square aberdeen today 13 july 2026

Reply from The Perfume Shop - Aberdeen 62

Reply from The Perfume Shop - Aberdeen 62
I was looking for a summer perfume and Penny was excellent in suggesting various options based on my current preferences. I will definitely return to add to my collection

Reply from The Perfume Shop - Aberdeen 62

Reply from The Perfume Shop - Aberdeen 62
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