The Perfume Shop - Aberdeen 62 Reviews 

543
TrustScore 5 out of 5

4.8

Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW ABERDEEN, GB


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Rated 5 out of 5 stars

Shout out to you, Penny! My mom and I visited the shop to look for a perfume, and Penny did so much more than just help my mom find exactly what she was looking for - Penny was so personable and made... See more

Company replied

Rated 5 out of 5 stars

I visited the shop today. Jill took great care of me. Great customer service. Very helpful with all my questions. All in all a great experience. Because of this experience I will be a returning cus... See more

Company replied

Rated 5 out of 5 stars

I very rarely leave reviews however I couldn’t not after being served by penny on Saturday 15th Aug. I went in for a small bottle of perfume for my girlfriend and left with two of the new YSL fragranc... See more

Company replied

Rated 5 out of 5 stars

I went into the store in Bon Accord Aberdeen yesterday looking for my wedding perfume, Penny was absolutely wonderful, she asked great questions and helped me find the perfect scent for me. She was ge... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW, ABERDEEN, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

543 reviews

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4.8

All reviews

(543)

36,335 reviews in the last 12 months

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Rated 5 out of 5 stars

St Nicholas store service.

Today i was severed by Cara and the St Nicholas store, I have been with Cara often and she is great, she I always on the ball when I come in unsure about which perfume I'd like, but have an idea of the scent, for example today is said I liked something with a coconut/summer scent, and I also knew I'd like the LaBomba, Cara let me smell other perfumes with similar notes, I felt no way rushed, and she was helpful in advising costs and sizes to save me money and get the beat deal.
She told me about refil options and also cost effectiveness.
In the end I bought 3 perfumes, delighted with my purchases and would highly recommend the store and Cara.

July 4, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Kara is an absolute gem

Kara is an absolute gem, always happy to help and gives top notch recommendations, girls love it can’t lie👀.
Thank you Kara, you’re amazing (Florin)

July 3, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ A true benchmark for excellence in fragrance retail. Five stars without hesitation.

⭐⭐⭐⭐⭐
An outstanding shopping experience. Exceptional customer service, premium packaging, authentic fragrances, and excellent after-sales support. Reliable, professional, and highly recommended. I'll definitely be a returning customer.

July 2, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Now I believe that a business can't be…

Now I believe that a business can't be successful without wonderful staff like Cara whom I met yesterday at the perfume shop. I went in to buy a couple of perfumes and ended up buying eleven different ones. Yes, eleven!! I didn't need to overthink it or visit other shops to buy the gifts I was meant to. Cara managed to read my needs and taste and kept me amazed through the whole experience. I felt pampered. I received discounts, gifts and the best experience thanks to that lovely lady. I even discovered new brands and bought myself one of those. I left the shop with incredible perfumes, still within the budget, and a big smile 😀 Why not?! It's contaminating! Cara was smiling the whole time, patient and friendly, and above all a professional sales lady. Hats off, Cara!

June 30, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Received superb service from Penny who…

Received superb service from Penny who understood what I really wanted and guided me through. She was polite and helpful.

June 25, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Wonderful experience

I had a wonderful experience at this perfume store. Penny was incredibly kind, patient, and knowledgeable. She took the time to understand what I was looking for and helped me choose the perfect fragrance. Thank you !

June 26, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great visit

Great visit, cheerful, helpful and would 100% come back again. Thanks to Penny who helped me that day.

June 25, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

All Good!

All Good!
I had ordered stuff in the past and has always been perfect 👍🏼

June 11, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 2 out of 5 stars

The perfume feels fake

The perfume feels fake. waste of money.

June 8, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello Fatemeh,

I am sorry to hear that you are concerned about the authenticity of your fragrance.

Please rest assured that all products sold by The Perfume Shop are 100% genuine and are sourced directly from official brand suppliers or authorised UK distributors. We do not sell counterfeit, imitation or grey-market products under any circumstances.

It is also worth noting that fragrance performance can vary for a number of reasons, including whether the product is an Eau de Parfum or Eau de Toilette, individual skin chemistry, climate, and even regular use over time. It is also possible to become “nose blind” to certain scents, which is a natural response where the brain becomes less sensitive to familiar fragrances.

I am sorry that you are disappointed and thank you for taking the time to share your feedback.

Kind regards,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service

I was served by Penny, came in with my sister a few weeks ago. She was extremely nice and helpful. We were confused on what we wanted, and she made it super easy finding really nice perfumes that really did suit our styles. Great work Penny

May 1, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I got my got my order earlier

I got my order earlier

June 2, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

in time…

This was a gift and it arrived in time for my granddaughters birthday- thank you

June 11, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Item delivered as ordered promptly

Item delivered as ordered promptly. Will use again as good value.

April 23, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I have never felt more welcome in the…

I have never felt more welcome in the store, i went to buy a present for my wife and something for myself and the staff asked what myself and my wife prefer and within 5 minutes i had exactly the scents that i wanted.

February 13, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Went into the Bon Accord store…

Went into the Bon Accord store yesterday. Cara was very helpful in helping me choose a new fragrance for myself which I was really happy with. Cannot fault the service either. Left as one happy customer.

June 11, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Penny was so helpful

Penny was so helpful, I’ll definitely be coming back because of her 😊

June 10, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

My perfume came earlier than expected

My perfume came earlier than expected

June 5, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

You stocked my wifesfavourite perfume for a…

You stocked my wife’sfavourite perfume for a good price which she couldnt find anywhere else

June 4, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 2 out of 5 stars

On ordering it stated next day delivery…

On ordering it stated next day delivery but took 4days to arrive not very good advertising not be buy from this site again

June 3, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for taking the time to share your feedback. We're really sorry to hear that your experience didn’t fully meet your expectations. Your input helps us improve and if you'd like to share more details, please feel free to reach out to us through our website as we'd appreciate hearing more about it.

Sincerely,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Was just browsing for a few bottles of…

Was just browsing for a few bottles of aftershave and perfume, Penny guided me through various brands and explained what offers were currently on. Made my purchased not only easy but excellent knowledge and very amiable.

June 4, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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