My partner and I visited the store today and were served by a bubbly, kind, and attentive staff member by the name of Thomas. Thomas really helped my partner choose a perfume for our upcoming holiday,... See more
Company replied
Location
Switch locationUNIT 25 MCARTHUR GLEN DESIGNER OUTLET VILLAGE, KIMBERLEY WAY, TN24 0SD ASHFORD, GB
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See what reviewers are saying
The team who worked at The Perfume Shop (Ashford Outlet) during the “Damages Sale Event” this evening were absolutely incredible. Char was very patient when giving lots of testers out for my mum and I... See more
Company replied
i wanted to leave a special thank you to sophia for making our visit such a lovely experience. from the moment we came in, she was incredibly warm, welcoming, and genuinely kind. she took the time t... See more
Company replied
I had a really good experience while shopping in Ashford Outlet store. Sophia and Teejay were very helpful, friendly and patient. They helped me to choose right perfume for my brother and did not hes... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
UNIT 25 MCARTHUR GLEN DESIGNER OUTLET VILLAGE, KIMBERLEY WAY, TN24 0SD, ASHFORD, United Kingdom
4.7
Excellent
45 reviews
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Good recommendation ( Polo Ralph Lauren 😉 & Gucci bamboo)
My partner and I visited the store today and were served by a bubbly, kind, and attentive staff member by the name of Thomas. Thomas really helped my partner choose a perfume for our upcoming holiday, and the choice was absolutely brilliant. Thank you once again, Thomas.
October 17, 2026
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hello Daniel,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Ashford Outlet 367
Hi,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Item arrived on time
Item arrived on time. Excellent Service. 100% Would deal with them again.
100%
September 2, 2026
Reply from The Perfume Shop - Ashford Outlet 367
Hello Peter and Sarah,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Item was ordered in the retail outlet…
Item was ordered in the retail outlet and was delivered to my home for free. The item was a very reasonable price.
September 2, 2026
Reply from The Perfume Shop - Ashford Outlet 367
Hi Jane,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Ashford Outlet 367
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Has 1st class service from Lianne at…
Has 1st class service from Lianne at Ashford shopping outlook centre.. perfume I wanted she assured me that they could post it to me and within 3 days the perfume arrive great customer service..
August 12, 2026
Reply from The Perfume Shop - Ashford Outlet 367
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
absolutely amazing
i wanted to leave a special thank you to sophia for making our visit such a lovely experience. from the moment we came in, she was incredibly warm, welcoming, and genuinely kind. she took the time to help us find the perfect perfume, answered all of our questions with so much patience, and never made us feel rushed. you can really tell she cares about her customers and loves what she does.
it’s rare to come across someone who is not only so knowledgeable but also so thoughtful and friendly. sophia’s kindness and enthusiasm made our day, and we left with exactly what we were looking for because of her help. she is a real credit to the shop, and i hope she gets the recognition she truly deserves. thank you so much, sophia, for going above and beyond. we’ll definitely be back because of you!
August 5, 2026
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The Perfume Shop team during the Damages Sale were the best
The team who worked at The Perfume Shop (Ashford Outlet) during the “Damages Sale Event” this evening were absolutely incredible. Char was very patient when giving lots of testers out for my mum and I, and chatted with us throughout our time at the shop. The other staff (didn’t see their names anywhere, sorry!) were lovely, super helpful, and attentive :) Thank you!
July 26, 2026
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Ashford Outlet 367
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service and friendly staff
July 3, 2026
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lianne was absolutely amazing
Lianne was absolutely amazing. Helped select a couple of new fragrances for my holiday. Really knowledgeable and friendly
June 29, 2026
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a really good experience while…
I had a really good experience while shopping in Ashford Outlet store. Sophia and Teejay were very helpful, friendly and patient. They helped me to choose right perfume for my brother and did not hesitate to let me try lots of perfume to find the one. I ended up buying for myself 30ml perfume plus travel size. It was very kind of them to give a free goodie bag on my purchase. Overall, I am extremely pleased with their outstanding service. Thank you again.
June 18, 2026
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Alana made my day at the shop,she was…
Alana made my day at the shop,she was really amazing and helpful.She is amazing with the customers.My experience at the shop was great because of her.Thank you Alana.
June 20, 2026
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ashford perfume shop is a very good…
Ashford perfume shop is a very good store and very helpful specifically Charlotte, Alana, Esme and Lianne. Had an issue with a refund however it was quickly resolved for me and kindly compensated for my trouble! Amazing team so friendly and very happy with the service 💙
May 14, 2026
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Well packaged
Well packaged, arrived next day from ordering in store
Staff were knowledgeable and helpful
April 20, 2026
Reply from The Perfume Shop - Ashford Outlet 367
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amie and Leanne were absolutely…
Amie and Leanne were absolutely amazing…. So friendly and helpful x sold my husband a fantastic aftershave!! Would highly recommend the store and staff xx
April 2, 2026
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My experience
Lianne was such a great help. Atmosphere was amazing. Item wasn’t in stock so ordered in store to be delivered. Lianne helped all the way through.
February 25, 2026
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Im Really pissed off bought 3 perfumes…
Im Really pissed off bought 3 perfumes got home 2 of them was good 3rd opened it it was half used no lid.. drove back 30miles they told me they never had that experience.. I need to contact through email get replacement to home address.They responded to the email saying go back to store for change or refund so I travelled 60 miles because of people dont know how to do there job properly I never had experience like that.
December 27, 2025
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hi,
I am really sorry to hear of your recent experience and can understand how disappointing this is, especially around Christmas.
Please can you kindly contact us via email at reviews@theperfumeshop.com so we can look into this for you.
The Perfume Shop
Great Customer Service
Sales Assistant was very informative and was able to order the perfume I wanted straight to my home - I didn't even realise this was an option in store!!
Sale prices were also very good for some of the perfums I was interested in
November 26, 2025
Reply from The Perfume Shop - Ashford Outlet 367
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Helpful staff::Your Shop didn’t have…
Helpful staff::Your Shop didn’t have any in..but they were lovely and very helpful..ordered the perfume I wanted and had it delivered to my house..only took two days..wonderful service..👍👍
November 30, 2025
Reply from The Perfume Shop - Ashford Outlet 367
Hi,
Thank you for your lovely feedback. It's great to hear about your 5* experience.
The Perfume Shop
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