Asma has a lovely personality and completely guided me through many different discounts and brands wholeheartedly to understand my taste. She has amazing customer service and was ready to support and... See more
Location
Switch locationUnit 15, Upper Ground Floor, The Mall, BB1 7JQ BLACKBURN, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went into store the other day to buy a perfume for my wifes birthday. Asma was very helpful and genuine. She helped me pick out a really nice scent and asked all the right questions about the Mrs befo... See more
Kenzie was very eager to help.He was knowledgeable about all fragrances and let us smell samples without hesitation.He was patient while we were making our decision and he took the time to understand... See more
had a great experience at The Perfume Shop thanks to Shenaz. She was so friendly, patient, and helpful from the moment I walked in. She took the time to listen to what I was looking for, gave me some... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
Unit 15, Upper Ground Floor, The Mall, BB1 7JQ, BLACKBURN, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice staff and helpful
Very nice staff and helpful expecially Shenaz, she very welcoming and helpful
Shenaz was brilliant she went above and…
Shenaz was brilliant she went above and beyond to help my sister and i. Thank you so much <3
Asma was so helpful today went above…
Asma was so helpful today went above and beyond to help me
Asma has a lovely personality and…
Asma has a lovely personality and completely guided me through many different discounts and brands wholeheartedly to understand my taste. She has amazing customer service and was ready to support and provide service for me. Thank you for your time she allowed me to try so many different perfumes and even provided free samples at the end after a successful sale. Thank you
Tash was really helpful and got me what…
Tash was really helpful and got me what I wanted !
Excellent customer service
Great customer service
Great customer service. Gave good options of perfume and ended buying one for my wife to be.
Shenaz helped us a lot and gave us…
Shenaz helped us a lot and gave us really good experience and customer service she really helped us pick out the best gift for a loved one definitely will be coming back x
Asma was very helpful and found me just…
Asma was very helpful and found me just what I needed. Need more Asma’s in the world!
very nice and friendly
very nice and friendly, really helpful and time efficient
I had quick service and was served by…
I had quick service and was served by Shenaz with good customer service and enjoyed the chat then she gave brilliant samples as i was buying as a gift and had no clue what i was looking for.
Kenzies good service
Kenzie was very eager to help.He was knowledgeable about all fragrances and let us smell samples without hesitation.He was patient while we were making our decision and he took the time to understand what I was looking for. His excellent customer service made the whole experience enjoyable.
Was served by shenaz she was very…
Was served by shenaz she was very friendly and accomadating to my needs for searching for a perfume Also patient
I was so happy with Asma today she…
I was so happy with Asma today she looked after me she was so friendly and looked after me massive credit to the team
Sam & Shenaz was very friendly & smiley & chatty throughout my experience
Amazing customer service from Asma!
Asma
Asma , she the best person all the time there’s I vent there , I’ve been costumer for 2 years and all the time she’s been nice and very well come to me , Tnx for her being there
shehaz was very helpful and made the…
shehaz was very helpful and made the experience shopping really easy would highly recommend
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






