had a great experience at The Perfume Shop thanks to Shenaz. She was so friendly, patient, and helpful from the moment I walked in. She took the time to listen to what I was looking for, gave me some... See more
Location
Switch locationUnit 15, Upper Ground Floor, The Mall, BB1 7JQ BLACKBURN, GB
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Asma, she's a wonderful woman. It was a pleasure to shop with such a friendly person. Smiling, very kind, she treated me like someone important and not like another customer who came to buy something.... See more
Company replied
such friendly staff sam helped me get the right product she was so lovely and wrapped it beautifully for me will be back for more perfume
Asma was fantastic She gave me a really warm welcome She was helpful with questions I asked if didn't buy today but will definitely come back again Thankyou asma
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
Unit 15, Upper Ground Floor, The Mall, BB1 7JQ, BLACKBURN, United Kingdom
4.9
Excellent
212 reviews
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had a great experience at The Perfume…
had a great experience at The Perfume Shop thanks to Shenaz. She was so friendly, patient, and helpful from the moment I walked in. She took the time to listen to what I was looking for, gave me some great recommendations without being pushy, and made the whole shopping experience really enjoyable. Her customer service was excellent, and she made me feel valued as a customer. Thank you, Shenaz, for all your help—I’ll definitely be coming back!
July 13, 2026
Unprompted review
I was served by Shenaz and she was…
I was served by Shenaz and she was brilliant helped me decide what perfumes I needed and gave me great recommendations she was fabulous
July 13, 2026
Unprompted review
The service was amazing
The service was amazing! The staff were fantastic and recommended some incredible perfumes. I had a great experience and would definitely recommend this store.
July 13, 2026
Unprompted review
Excellent customer service
We were served by Sam and she was excellent helped us find what we were looking for. The customer service was amazing Sam did a great job.
July 9, 2026
Unprompted review
such friendly staff sam helped me get…
such friendly staff sam helped me get the right product she was so lovely and wrapped it beautifully for me will be back for more perfume
July 13, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Shenaz was great
July 12, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Asma made me feel very comfortable with…
Asma made me feel very comfortable with my purchase ! Very lovely to talk to and a very welcoming person. I asked to smell a few perfumes and she stayed very patient with me
July 11, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service from John helped…
Great customer service from John helped us fine what we needed
July 10, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you so much john excellent service
Thank you so much john excellent service
July 10, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had the best experience
Had the best experience, Shenaz was so helpful- genuinely appreciated her friends x
July 10, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service from Sam
Great customer service from Sam, Thank u
July 9, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sam has wrapped my gift today quick and…
Sam has wrapped my gift today quick and easy and she was nice and respectful
July 9, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The service was really good
The service was really good, bought out the perfumes i needed and was amazing. loved the reviews
- Served by Shenaz
July 8, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service from Shenaz
Amazing customer service from Shenaz. Was very polite and friendly.
July 8, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was severed by Asma today at…
I was severed by Asma today at Blackburn today and it was the best experience I have ever had at any location in Lancashire friendly and kind and made me get 2 more perfumes than I should of 😂😂😂😂 but overall great experience.
July 7, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service
Amazing customer service from Asma, very warm and welcoming! would recommend..
July 7, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Served by a lovely lady called Asma she…
Served by a lovely lady called Asma she was so polite and helpful got everything I wanted
July 7, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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