The Perfume Shop - Boundary Mill 137 Reviews 

Boundary Mills Walsall Louise was so helpful will definetly visit again

Excellent service!
Perfume (Paris) was out of stock … and the helpful assistant ordered it for me to collect instore .. it arrived within 2 days !

Superb service - ordered perfume for a gift and it arrived next day. Very helpful, friendly staff - couldn’t have asked for more

In a offer box wrapped in cellophane and tied with a ribbon were two products by police and others on offer. So I picked up two police products and we paid for them. On checking receipts 10 minutes later I found I'd been charge £3.98 for the ribbon that was wrapped around the gift. On questioning sales girl I was told it wasn't part of the offer. But the cellophane was. These young ladies couldn't even apologise properly. They were so disinterested and couldn't care less. Customer service is non existent with these two . There use to be two very helpful ladies in there. Anyway got full refund.

The assistant told the item I wanted was £81+ then took off discount to £69+ which I was thrilled about. I thought oh I might order 2 when she realised the discount had already been taken off! Couldn’t apologise enough & I was given a small gift as an apology- I do not blame the assistant as surely it should be made clear on your page. Delivery of the Gurlain Champs Elyesse was excellent.

The service in store was excellent. Delivery was very swift.

A helpful assistant looked after us in Boundary and suggested we could do mail order
She did all the ‘paperwork’ and I paid!
Everything arrived as suggested too

Great customer service at the Boundary Mill perfume shop Colne Excellent advice, friendly and accurate information. Would definitely recommend

I feel compelled to write about my experience earlier today in The Perfume Shop Outlet at Boundary Mill Walsall
The young lady who was serving today was nothing short of remarkable ! Her name is Kathleen and whilst waiting in line for my turn to be served , the disgusting , greedy , entitled behaviour from a couple she was assisting was shocking and no Customer Service Assistance should be exposed to this kind of behaviour or even be expected to serve people like this
Kathleen was so patient , smiley and respectful ( I 💯 would have lost my job tbh )
Kathleen entertained these ingrates so graciously while I gritted my teeth !
When it was my turn Kathleen was helpful, engaging, informative and so very helpful , she advised me with a sound knowledge of the products
If there is any such way of acknowledging such excellent Customer Care please
If so , I would appreciate it - hang on to her she is a massive asset and ambassador to your brand
Thank You
Philippa Neville

Excellent service

Assistant in the store was very helpful, she dealt with me very quickly and explained exactly what would happen with my order. My purchase was delivered very promptly.

Went to buy a new perfume no idea what I wanted. The staff at the counter was very helpful. Letting me smell various brand and trying a couple, she sent me away to continue my shopping trip to let the scents settle on me. I return to purchase to discover one of them needed to be ordered, which she helpfully did for me.

Came to The perfume shop in Boundry Mill walsall
Louise and Sharnay were a fantastic help i had a big order for an engagement party
And they made it so easy
There a credit to you

Everyone was very friendly and helpful, great range of perfumes

Very helpful staff.

Great customer service. Ordered Saturday, delivered Monday

I went into the Perfume Shop to ask if they had the brand of perfume I wanted. As it wasn’t in the store the assistant ordered it for me and signed me up to the rewards scheme. On the day I was given a discount on the perfume, making it much cheaper than anywhere else. Plus, Even though I had expected to have to go back into the store to collect my perfume. it was delivered to my home by Royal Mail within a couple of days. From entering the store to receiving my perfume, the experience and support given by the customer services assistant was brilliant. Having experienced how this store operates and the excellent customer service, I will definitely be buying again from them in the near future. Thank you.