I wanted to purchase perfume in store in Braintree Freeport but it wasn't available, the lady who served me was very helpful, she put in an order and had it delivered to my address, which only took a... See more
Location
Switch locationUnit 49, Freeport Braintree, Charter Way, Chapel Hill, Braintree, CM77 8YH ESSEX, GB
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See what reviewers are saying
We visited the Braintree Freeport store on Monday with our 2 daughters looking for a new fragrance and body spray. We were assisted by Sam who was amazing. By asking a few questions on current likes... See more
Company replied
Sam at the Braintree Freeport’s store was AMAZING. Very helpful with very indecisive customers. He knew what he was talking about and offered lots of options and advice. Two very happy customers who w... See more
Company replied
Very lovely customer service would come and shop again Sindy was very helpful.
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 49, Freeport Braintree, Charter Way, Chapel Hill, Braintree, CM77 8YH, ESSEX, United Kingdom
4.9
Excellent
258 reviews
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Great service
I wanted to purchase perfume in store in Braintree Freeport but it wasn't available, the lady who served me was very helpful, she put in an order and had it delivered to my address, which only took a couple of days. A very good service.
October 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy site to order from
Easy site to order from. Found what I wanted straight away and delivery was quick.
October 5, 2026
Reply from The Perfume Shop - Braintree 144
Hi Maria,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
The assistant was very helpful polite…
The assistant was very helpful polite and gave us advice on the products and let us smell a few new brands.
September 11, 2026
Reply from The Perfume Shop - Braintree 144
Hi Lesley,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
So impressed with the service, range and value
We visited the Braintree Freeport store on Monday with our 2 daughters looking for a new fragrance and body spray. We were assisted by Sam who was amazing. By asking a few questions on current likes he then came up with a selection of 6 scents 2 of which were an instant hit. Sam was also able to help my partner find an alternative to his current favourite that wasnt stocked but also now crazy priced. Suggestion of buying a travel atomiser which can be filled with any open sampler in the shop and that included the higher end brands and with 20% off as well. This is better than the Superdrug atomiser offering as the selection on offer here is better.
Definitely recommend and our purchases also came with free gifts of a Jimmy Choo makeup bag and candles.
August 31, 2026
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi Shirley,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Ordered perfume delivered exactly as…
Ordered perfume delivered exactly as promised within a few days. Perfume is for 80th birthday in October so will not be opened for few weeks.
August 27, 2026
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff are very friendly and helpful.
August 18, 2026
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic service
Fantastic service. Sampled loads of perfumes for me to help me find new scents.
Outstanding service
August 17, 2026
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great experience
Great experience. Staff very helpful and friendly. Definitely recommend 👌
August 16, 2026
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Fast delivery
July 22, 2026
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The customer service was excellent and…
The customer service was excellent and the item I ordered came the next day
July 8, 2026
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very quick service
Went into shop at Braintree village didn’t have my perfume young man on the till said he would honour shop price and have it sent to home. It arrived the very next day! Impressive. Thank you and I love my perfume miss dior.
April 7, 2026
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Professional
Quick, reliable free delivery service, good packaging and unexpected free gift. Will use again as also obtained very decent discount as perfume unavailable in store to purchase at time.
March 30, 2026
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff member very helpful
Staff member very helpful. Delivery even better. Thank you so much.
March 18, 2026
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The customer service was brilliant in…
The customer service was brilliant in Braintree. My husband and I were assisted by Sam who was unbelievably helpful, welcoming and knowledgeable (not only about the scent but the brands and latest perfume, actually everything I would like to know, when I have an idea of what I want but wouldn’t know were to begin). I am not the easiest customer as I have certain scents I like but I switch perfume so much I cannot remember names or brands . Sam picked out all the perfect scent options and discussed the staying power (they normally only last a couple of hours on me no matter how much I pay out) I now have a perfume that has lasted on my skin and smells amazing (have already had compliments from strangers) and at perfect price. Also loving the travel atomiser that can be filled for me in store with choice of perfume, perfect for in handbag so glad Sam told us about it. Honestly, new shop and layout great, seems like so much more for choice.
March 10, 2026
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Loving staff
I always find a good deal here but the most alluring thing is the fine and loving temperament of the sales team.
February 17, 2026
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service and all staff is very…
Great service and all staff is very kind😁
February 18, 2026
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello Botan,
Thank you for your 4⭐ review! We truly value your feedback and are delighted to hear about the kind service you experienced. We hope to assist you again.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Best costumer service
January 27, 2026
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Quick service
The staff member in the shop was very helpful and ordered the item I wanted for me. The item was posted to me and received within a few days.
January 14, 2026
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Always lovely perfume
Always lovely perfume.
Got a bottle of si on the app.
Delivery was excellent & packed well.
Good price also.
Usually I go to Freeport in Braintree to buy a bottle. 😃
January 3, 2026
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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