Balkees was so helpful in store! She patiently walked us around the store introducing us to so many new scents. Even when we’d say no to one she was more than happy to show us another with a similar s... See more
Location
Switch locationPrince Charles Drive, Unit N8-N9, NW4 3FP London, England, GB
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See what reviewers are saying
I have been here before but this time sales advisor Atousa made sure to make it special, assisted me to select the perfect perfume for my sister. Wrapped it up. Love it overall, great experience.
I went to Brent Cross brunch. I was one of your customer service. His name is Diego. Honestly my sister and I went there to buy a perfume and did find the kind that we were looking for? He went extra... See more
Company replied
We visited Brent cross shopping centre London yesterday. Me and my husband ordered couple of perfumes. Two stuff (Areen and Shaquila) were absolutely amazing, they both helped us a lot, found the righ... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Prince Charles Drive, Unit N8-N9, NW4 3FP, London, England, United Kingdom
4.9
Excellent
135 reviews
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Balkees was so helpful in store
Balkees was so helpful in store! She patiently walked us around the store introducing us to so many new scents. Even when we’d say no to one she was more than happy to show us another with a similar scent profile. She gave us a positive experience and we’d be happy to return if it meant similar customer service as hers :)
August 28, 2026
Unprompted review
I have been here before but this time…
I have been here before but this time sales advisor Atousa made sure to make it special, assisted me to select the perfect perfume for my sister. Wrapped it up. Love it overall, great experience.
August 28, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was bit confused when i entered but i…
I was bit confused when i entered but i left with a big smile because of Diogo , he helped me to find a perfect perfume for my day .. thank you !! 😍
August 27, 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Balkees was very jovial and patient in…
Balkees was very jovial and patient in attending to me.
August 27, 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Parastoo from Brent Cross is super…
Parastoo from Brent Cross is super helpful for my sister birthday present. Thx.
August 23, 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Always professional offering a great experience …
This is by second visit for gifts as I am going abroad and Diogo was professional and helpful with perfume gifts.
August 22, 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I went to Brent Cross brunch
I went to Brent Cross brunch. I was one of your customer service. His name is Diego. Honestly my sister and I went there to buy a perfume and did find the kind that we were looking for? He went extra miles helping us, talking to us very nicely he is such a very good customer service. I’m going to let you no I really appreciate the time spend with us inshore trying to help us find what we need. please kindly say thank you to him for the help thank you.🙏🏾❤️
August 20, 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing customer service from Diego
Amazing customer service from Diego, have been to many perfume shops but this one was the best
August 22, 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I had a very good experience with areen…
I had a very good experience with areen she helped me and my daughter fond the beat gift ! Amazing customer service!
August 21, 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Areen was very helpful in helping me…
Areen was very helpful in helping me and my mum to find the perfect gift! She’s very kind and knowledgeable!
August 21, 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Dura's genuine passion
Dura's genuine passion and deep knowledge about her boutique scents. We will be back.
August 21, 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service
Great customer service, went over and beyond to help us.
Thanks a lot Diogo
August 20, 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Belkees was amazing thank her for me❤️
August 20, 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing experience!
Amazing experience!! The employee Ahmed was brilliant he was funny and offered great customer service offering great perfumes and prices. Give that man a raise.
August 15, 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Our visit at the Perfume Shop was made…
Our visit at the Perfume Shop was made so easy thanks to Balkees. She helped us choose our product with confidence and ensured it’s a happy purchase.
August 15, 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Parastoo was lovely
Parastoo was lovely! Helped me get a gift for my grandma and made it a lovely experience - will definitely come back to this Brent Cross branch!
August 14, 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I had a fantastic experience at The…
I had a fantastic experience at The Perfume Shop in Brent Cross while looking for a birthday gift for my girlfriend. Parastoo and Alina were incredibly helpful, patient, and knowledgeable, guiding me through the options until we found the absolute perfect scent for her. Their warm customer service made the process completely stress-free, and my girlfriend absolutely loved her gift. I highly recommend seeking out Parastoo or Alina if you want expert advice and a welcoming shopping experience.
August 12, 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very welcoming and professional
Very welcoming and professional. Knew what she was doing and I’m
Happy to come back because Balkees
August 11, 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sindi
Sindi, the manager, was a superstar...go to Brent Cross. Thank you, Sindi.
August 1, 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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