I went to to my local branch in Bromley as I'd ordered perfume from the on-line perfume shop site which arrived broken and I was advised to go to the physical shop for a replacement. The online shop g... See more
Location
Switch locationUnit 23, The Glades Shopping Centre, High Street, BR1 1DD KENT, GB
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See what reviewers are saying
Harvey one of the staff,he helped us alot to find a gift for my husband ,suitable perfume that my husband would like 🥰🥰 for his birthday ,with his (harvey)enthusiasm and full of energy,definitely w... See more
Everytime I walk in, im graced with a joyous hello and if I’d need any help. Today Natasha, treated me with respect, kindness, convo, laughter and more, helping me find and purchase the best fragran... See more
Company replied
Visited the Bromley branch today and as always amazing service the team are so helpful especially Jack...what an absolute star!!!
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 23, The Glades Shopping Centre, High Street, BR1 1DD, KENT, United Kingdom
4.8
Excellent
84 reviews
Asks customers to review
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Harvey one of the staff,he helped us…
Harvey one of the staff,he helped us alot to find a gift for my husband ,suitable perfume that my husband would like 🥰🥰 for his birthday ,with his (harvey)enthusiasm and full of energy,definitely will come back again to buy perfume in this shop. Harvey keep up the good work!💖
July 11, 2026
Unprompted review
10/10 service lovely fella sorted us…
10/10 service lovely fella sorted us out amazing service every time
July 11, 2026
Unprompted review
I went to to my local branch in Bromley…
I went to to my local branch in Bromley as I'd ordered perfume from the on-line perfume shop site which arrived broken and I was advised to go to the physical shop for a replacement. The online shop gave me the wrong info. But, 2 lovely people, Jack & Paula bent over backwards to help the situation successfully. They sorted a refund out as what I had brought on-line was exclusive on-line only. They were so lovely and so helpful. From now on I'll only ever go the physical shop.
July 9, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
fantastic service from paula
fantastic service from paula, couldn’t recommend this store enough always a great experience
July 9, 2026
Unprompted review
Reply from The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Visited the Bromley branch today and as…
Visited the Bromley branch today and as always amazing service the team are so helpful especially Jack...what an absolute star!!!
July 9, 2026
Unprompted review
Reply from The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service by Harvey!
Excellent customer service by Harvey!! Tailored support & made our choices easy especially whilst shopping with a toddler! thank you 😊
July 8, 2026
Unprompted review
Reply from The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Every visit is pure joy and experience
Everytime I walk in, im graced with a joyous hello and if I’d need any help.
Today Natasha, treated me with respect, kindness, convo, laughter and more, helping me find and purchase the best fragrances to fit my personality and vibe.
July 8, 2026
Unprompted review
Reply from The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Ruby today she was so…
I was served by Ruby today she was so lovely, helpful and professional. Great customer service.
July 6, 2026
Unprompted review
Reply from The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Service was amazing
Just went in there and got served by a very nice women called kemi very nice patient girl while I was asking about the perfumes and then when I bought one got a gift such as a bag for the gym and some testers thank you so much for being so nice
July 3, 2026
Unprompted review
Reply from The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Happy with my purchase
I went into the perfume shop in The Glades Bromley to buy two fragrances I had in mind. One of them was not available but Rahman suggested a similar one and asked if I wanted to smell it. I ended up buying that instead and I am really pleased with it. Rahman was friendly and helpful and took the time to answer a couple of questions I had. She knew what she was talking about and made it easy for me to decide. Just wanted to leave a thank you for the great service. Rahman was a pleasure to deal with, thanks again.
June 28, 2026
Unprompted review
Reply from The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Natasha was extremely helpful in…
Natasha was extremely helpful in introducing a range of new possibilities and finding us requested perfumes from the past eg Blue Grass by Elizabeth Arden! And helping us purchase the ideal perfume- Chloe
June 29, 2026
Unprompted review
Reply from The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Manager was a ggreat help with the ouds…
Manager was a ggreat help with the ouds and summer fragrances
June 27, 2026
Unprompted review
Reply from The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Natasha was brilliant so helpful great…
Natasha was brilliant so helpful great experience I will be back for me 5 star
June 24, 2026
Unprompted review
Reply from The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Store experience was awesome.
Store experience was awesome.. Natasha was particularly helpful with the recommendations and gave ne a very good choice if fragrance
June 24, 2026
Unprompted review
Reply from The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nashad. Bromley store
Nashad, was brilliant 🤩 with excellent customer service skills
June 21, 2026
Unprompted review
Reply from The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Raahi served me a Tom Ford Parfum and…
Raahi served me a Tom Ford Parfum and treated me very well, had great customer service. She gave me samples and a free gift
Lovely experience
June 20, 2026
Unprompted review
Reply from The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellentmrs experience
Excellent experience
Every time the customer service is way above the expectations
Today I’ve been served by Serbay and he was very polite, happy, efficient and so competent.
June 9, 2026
Unprompted review
Reply from The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Wow kemi is brilliant
Wow! What a brilliant, polite, smiley, helpful & knowledgeable young lady!
We came in today to find our wedding scents and Kemi gave us the best experience :-)
Thank you xx
June 6, 2026
Unprompted review
Reply from The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Serbay was absolutely brilliant today
Serbay was absolutely brilliant today, came in for my yearly birthday present and he excelled beyond measure. I am soo happy with my purchases due to his knowledge of scent.
June 1, 2026
Unprompted review
Reply from The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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