Elaine was incredibly lovely and helpful when I needed to buy perfume for my sister’s birthday. Highly recommend buying from here!
Company replied
4 Town Wall North, St. Davids Centre, CF10 2DS CARDIFF, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Elaine was incredibly lovely and helpful when I needed to buy perfume for my sister’s birthday. Highly recommend buying from here!
Company replied
Well there was a lot of confusion over the delivery. We had e mails saying they couldn't find our address. Then we had e mail saying it was being returned to store Then we had e mail saying address... See more
Company replied
Had a really lovely experience at the perfume shop in cardiff. Aaliya was incredibly kind, friendly, and patient throughout. She took the time to help me without making me feel rushed and made the wh... See more
Company replied
Wow 😄 excellent experience shopping 🛍️ at the perfume shop I highly recommend it 😄. All the staff were friendly & welcoming 😄I was served by Leona. She was helpful & gave great advice on perfumes... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
4 Town Wall North, St. Davids Centre, CF10 2DS, CARDIFF, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aaliah from Cardiff store she was brilliant, the best l have seen

Reply from The Perfume Shop - Cardiff 173
I went in not having a clue what I wanted, not having bought aftershave for years. Did my best to describe a smell I had smelt around and after about half a dozen samples, Elaine came up with the perfect scent for me. Great staff, down to earth and relaxed.

Reply from The Perfume Shop - Cardiff 173
Really good service from Taz! Even wrapped my wife’s birthday gift will Definately be back

Reply from The Perfume Shop - Cardiff 173
Went to the branch in St davids cardiff and was served by leona. My daughter wanted alot of advice and leona was fabulous. Extremely helpful and professional. Will be shopping again here

Reply from The Perfume Shop - Cardiff 173
I was served by Elaine who was very knowledgeable and polite when I was making my choice and nothing was to much trouble which is nice to see these days.

Reply from The Perfume Shop - Cardiff 173
Macy was was great. Had a lovely chat about fragrances, made it much more of a memorable interaction. Helped me perfectly, gave amazing recommendations and actually knows the notes inside of the most random of fragrances! Loved her, will definitely come back again!

Reply from The Perfume Shop - Cardiff 173
Excellent , Cency who served myself at your St Davids Centre branch was kind, helpful, supportive with my purchase her approach was very calm polite welcoming.
Cency enabled me to make an informed choice on the product I wanted to purchase for my partner, .along with value for money with tasters both my self and my partner, along with an introduction to your VIP Rewards scheme.
Cecney I have to say with her polite , friendly approach is a true asset to your team .
Again Thankyou

Reply from The Perfume Shop - Cardiff 173
Best price in Cardiff. The staff is very professional. Leona managed us to get to the right fragrance. I really loved how she help us to get right perfumes.

Reply from The Perfume Shop - Cardiff 173
The best ever shop and a girl Leona, optimum customer experience and would love to come again and again. Original authentic product with great discount. And yes Leona u r preety 😍. GOD bless u

Reply from The Perfume Shop - Cardiff 173
Great service very helpful staff Eilish was brilliant and helped me very quickly extremely helpful thank you.

Reply from The Perfume Shop - Cardiff 173
Macy was so kind and welcoming! She allowed us to smell multiple scents and was super helpful, offering her opinion and personal favourites. I wasn’t going to buy one but after speaking to her I ended up doing so!!

Reply from The Perfume Shop - Cardiff 173
Natasha was very helpful and pleasant

Reply from The Perfume Shop - Cardiff 173
Very reasonable and competitive prices and 25% off for members (so obviously I became one). Excellent customer service, very warm, friendly and extremely helpful. I would definitely recommend the store and I would personally shop there again in the future. ⭐⭐⭐⭐⭐

Reply from The Perfume Shop - Cardiff 173

Reply from The Perfume Shop - Cardiff 173
iffatara was a great help she took us through all the different options for my brothers birthday, explained the different prices and offers!

Reply from The Perfume Shop - Cardiff 173
Lovely lady by name Taz was very polite lot patience with me and kind. Would recommend this shop to others definitely!

Reply from The Perfume Shop - Cardiff 173
Iffatara helped me choose the perfect fragrance for a family member giving me a wide selection of fragrances to fit my price range! And even gift wrapped for free on top. Amazing 10/10 service! Would highly reccomend. 😄

Reply from The Perfume Shop - Cardiff 173
My husband and I were served by Aaliya today. She was very patient and helpful in assisting my husband in choosing a new perfume.
We are very happy with the service, and would shop there again.
Thanks Aaliya! :)

Reply from The Perfume Shop - Cardiff 173
I came to buy a special wedding present and I was met with the best customer service ever. Leona is FANTASTIC. She took her time and helped me find the perfect gift. I love how passionate she is about her job and her meticulous detail and effort made my experience so enjoyable. I honestly wish her the best- she is an asset to the company and will go far in this industry. GOOD LUCK LEONA, I wish you all the best! If you are looking for the perfect perfume and experience, Leona is THE ONE. Thank you so much, I appreciate you !!!

Reply from The Perfume Shop - Cardiff 173
Really good experience with the perfume shop!

Reply from The Perfume Shop - Cardiff 173
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.