Chantelle was fantastic! Very helpful, welcoming and polite. Great customer service , keep doing what you’re doing! Pointed us in the right direction of what of scents, ended up with Chanel Bleu and Y... See more
Company replied
Location
Switch location9 Trinity Square,, CO1 1JR COLCHESTER, GB
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What a wonderful experience I had today. Julie was amazing and so helpful. She has such a bubbly personality and showed me many perfumes that I loved. Just a shame I couldn't have bought them all but... See more
Company replied
Really good, only thing to not get the full 5 stars was on the personalised ribbon the letters were rubbing off other than that fab. Fast delivery Good communication Definitely recommend
Company replied
The “ Perfume Shop” was on the ball. Shame about your conveyor Royal Mail, they took 2 attempts to deliver as the first they failed with a pathetic excuse.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
9 Trinity Square,, CO1 1JR, COLCHESTER, United Kingdom
4.9
Excellent
126 reviews
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The staff in the shop were lovely…
The staff in the shop were lovely and very helpful. I needed to order my perfume and they helped to get it delivered to my door - brilliant service, brilliant shop!
July 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Chantelle was fantastic
Chantelle was fantastic! Very helpful, welcoming and polite. Great customer service , keep doing what you’re doing! Pointed us in the right direction of what of scents, ended up with Chanel Bleu and YSL Libre Intense…very impressed.
July 29, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Julie one of the staff from Colchester…
Julie one of the staff from Colchester perfume shop her services was so good and maintain good communication.
July 28, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Jules is a jewel
What a wonderful experience I had today. Julie was amazing and so helpful. She has such a bubbly personality and showed me many perfumes that I loved. Just a shame I couldn't have bought them all but I will definitely be returning to the Colchester store. She is truly an asset to your company. A beautiful lady with a beautiful personality.
July 28, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Julie was very lovely and patient with…
Julie was very lovely and patient with helping us find the perfect fragrance 🥰 had a fantastic experience & will definitely go to the Colchester store again
July 28, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent friendly service and help at…
Excellent service and help at Colchester. Thanks Jules
July 26, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Had a very cheerful and wonderful…
Had a very cheerful and wonderful experience with Jules. Loved the service
July 26, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I was served by Niamh who was so…
I was served by Niamh who was so insightful and helpful. By listening to what I wear she was able to make recommendations which were exactly what I was looking for. I have come out with a new perfume I’m in love with.
July 25, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Chantelle Colchester absolutely lovely
Chantelle Colchester absolutely lovely, bubbly, friendly and helpful thanks
July 22, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
India from the Colchester branch was…
India from the Colchester branch was very knowledgable and friendly. Thank you!
July 19, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Personable experience
Served by India and she was lovely, friendly and incredibly helpful. Choosing a new scent is tricky and she was honest with her feedback which we value as an experience. Thank you.
July 18, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Julie from colchester
Julie from colchester, beautiful service, funny, really helpful with my questions and helped me make a good decision.
July 14, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
India was amazing and customer service…
India was amazing and customer service was 10/10
July 9, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Friendly Customer Service
My mum and I were unsure what perfume to buy for my dad but Chantelle was very helpful in narrowing our decision. She was very welcoming and made friendly small talk. :)
July 7, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume shop Colchester
I visited to get a certain aftershave for myself and they had a sale on at the time of visiting. India helped me and recommend me a different aftershave made by the same brand and it was better than the one I usually buy, there was a huge amount of discount on it which was a bonus. Since using this new aftershave I have received a lot of good compliments from people I know and don’t know. I will definitely be visiting again when I run out, thank you India for your help and kindness and I look forward to seeing you soon. :)
June 3, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Chantelle served us today
Chantelle served us today, she was really polite and joyful. Amazing service
July 7, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
India was very patient and polite
India was very patient and polite. My friend and I had lots of questions and she answered every question with a smile on her face. We love perfume shopping and India made it a lovely experience
July 5, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We had a lovely experience in the store…
We had a lovely experience in the store at in Colchester. India you were amazing and very patient, thank you.
July 5, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very kind and helpful staff. Chantelle
Chantelle was really helpful in finding us the right perfume. Thank you
July 5, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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