Two lovely ladies helped me find the right perfumes to put away for Christmas. They went above and beyond to help me find the right one with the different smells and they even wrapped them up nicely f... See more
Company replied
Location
Switch locationUnit 28, South Walk, Cwmbran Shopping Centre, N44 1PU CWMBRAN, GB
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See what reviewers are saying
My husband and I visited today and had the pleasure of meeting and chatting with Kieron. What a breath of fresh air! He took the time to chat to us both, not just my husband, he used his knowledge to... See more
Brilliant thank you,from ordering to delivery by Royal Mail the products I ordered arrived in excellent condition having been delivered by a friendly courier from Royal Mail,and where very carefully p... See more
Fantastic the staff was very polite and very helpful i would of gave the review a 5 star but I was not aloud the free gift that came with what I ordered because I orded it online member of staff told... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 28, South Walk, Cwmbran Shopping Centre, N44 1PU, CWMBRAN, United Kingdom
4.8
Excellent
54 reviews
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My husband and I visited today and had…
My husband and I visited today and had the pleasure of meeting and chatting with Kieron. What a breath of fresh air! He took the time to chat to us both, not just my husband, he used his knowledge to advise us, we came away with 2 bottles each. Thank you VERY much Kieron.
October 25, 2026
Unprompted review
Brilliant thank you,from ordering to…
Brilliant thank you,from ordering to delivery by Royal Mail the products I ordered arrived in excellent condition having been delivered by a friendly courier from Royal Mail,and where very carefully packaged.Thank you to both The Perfume Shop,and Royal Mail.
October 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Two lovely ladies helped me find the…
Two lovely ladies helped me find the right perfumes to put away for Christmas. They went above and beyond to help me find the right one with the different smells and they even wrapped them up nicely for me to save my terrible Christmas wrapping. I never felt so comfortable going into a perfume shop before and made me feel so welcome I will definitely return again thank you very much
October 2, 2026
Unprompted review
Reply from The Perfume Shop - Cwmbran 146
Hello Lauren,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
The member of staff who served me was…
The member of staff who served me was really helpful. My perfume was not in stock and the assistant ordered it for me and arranged delivery.
Delivery was on time and nicely packaged.
September 8, 2026
Reply from The Perfume Shop - Cwmbran 146
Hi,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Cwmbran 146
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop Cwmbran
I had a lovely experience in The Perfume Shop Cwmbran today. I went to buy ‘Good Girl’ and Sue recommended to buy the gift set instead and offered me 20% off for taking out a club card. I also had it wrapped with a personalised ribbon for a special occasion. Sue really helped me and made my shopping experience easier and better. Lovely service throughout.
August 27, 2026
Unprompted review
Reply from The Perfume Shop - Cwmbran 146
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
What a refreshing "can do" attitude!
We visited the shop after having bought the perfume my wife had chosen from the Perfume shop online. Subsequently she tried the later version of the perfume and decided she preferred that. The staff in The Perfume Shop assured us they would be able to handle the swap in store and when I returned today - even though it was different staff, they sorted out the exchange with no fuss. I'd certainly recommend The Perfume Shop Cwmbran, based on the service we've received - thank you.
August 24, 2026
Reply from The Perfume Shop - Cwmbran 146
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Love going in here.
Love going in here.
Went in bought a good girl box set and was give 2 samples.
Came out and went to smell the samples then had to go back in and buy the full bottles because they smelled so nice.
Also very very friendly staff and really helpful
August 17, 2026
Reply from The Perfume Shop - Cwmbran 146
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Cwmbran is the best store
Great staff in the perfume shop Cwmbran . Nothing is a problem for them. They always go above and beyond for me!
July 17, 2026
Unprompted review
Reply from The Perfume Shop - Cwmbran 146
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great shop
Always lovely staff who give you the attention you deserve. Great variety of perfumes at good prices. Also used their delivery service recently and that was super fast so can’t fault them!
July 11, 2026
Reply from The Perfume Shop - Cwmbran 146
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
amazing service
amazing service
needed a last minute and elly was able to sort me out and help me find one as well as wrap it beautifully for me
June 15, 2026
Unprompted review
Reply from The Perfume Shop - Cwmbran 146
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Cwmbran store
Cwmbran store, Lisa & Ellie. Thank you so very much for giving me your time, empathy & genuine kindness. You didn’t just make a sale (I was purchasing it anyway). You went that extra mile (and then some). I left you both feeling buoyant, super-smiley and valued as your customer 🤗🤗
April 28, 2026
Unprompted review
Reply from The Perfume Shop - Cwmbran 146
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service
April 26, 2026
Reply from The Perfume Shop - Cwmbran 146
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Popped into the Cwmbran store today to…
Popped into the Cwmbran store today to get a gift for my niece who has terminal cancer.
The ladies were very helpful. Ellie Paula & Anya.
10/10 from me xx
April 17, 2026
Unprompted review
Reply from The Perfume Shop - Cwmbran 146
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing price so pleased with purchase
January 30, 2026
Reply from The Perfume Shop - Cwmbran 146
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Helpful staff in store and delivered on…
Helpful staff in store and delivered on time
December 16, 2025
Reply from The Perfume Shop - Cwmbran 146
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Cwmbran 146
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Went in the shop a lovely lady very…
Went in the shop a lovely lady very helpful please the all round service and delivery very quick
December 2, 2025
Reply from The Perfume Shop - Cwmbran 146
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Reply from The Perfume Shop - Cwmbran 146
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Excellent friendly and obliging staff
Excellent friendly and obliging staff, thank you!
November 13, 2025
Reply from The Perfume Shop - Cwmbran 146
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
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