Today my wife and I called into the Darlington branch, we were greeted and served by a plesant young lady called Sophie, she was very helpful and explained the various fragrances we were interested... See more
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Location
Switch locationUnit 38, Cornmill Shopping Centre, Priestgate,, DL1 1NH DARLINGTON, GB
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See what reviewers are saying
Kacy was an amazing member of staff, knowledgeable, supportive and helpful with every question I had! Even recommended a nice perfume for the misses. Great store and I will be stopping by more often
Company replied
Met by Beth again and recognises myself and my wife on a personal level. Didn’t know what I wanted as usual but she even remembered what we had bought last time and offered numerous different scents.... See more
Company replied
Sophie was an incredible help both times i've been in the store, despite me being incredibly indecisive and having a specific scent I like to stick to. Picking out options I hadn't even thought of bef... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 38, Cornmill Shopping Centre, Priestgate,, DL1 1NH, DARLINGTON, United Kingdom
4.8
Excellent
134 reviews
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Great customer service and staff…
Great customer service and staff (Lucy) being kind, respectful and helpful.
October 4, 2026
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hi Israel,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Extremely Helpful Staff
Kacy was an amazing member of staff, knowledgeable, supportive and helpful with every question I had! Even recommended a nice perfume for the misses. Great store and I will be stopping by more often
September 20, 2026
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hi Charlie,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Excellent customer service…
Today my wife and I called into the Darlington branch, we were greeted and served by a plesant young lady called Sophie, she was very helpful and explained the various fragrances we were interested in.
As a VIP member, some of the saved points were used which gave a good discount. Plus the 20% discount currently on offer.
Today we purchased Mugler, Jean Paul Gautier, Prada, Givency, having tested the variations. Sophie, was very helpful and presented great customer service, she is a credit to the store.
September 25, 2026
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hello Tony,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I had an amazing experience at The…
I had an amazing experience at The perfume shop today. I wanted to chose a perfume for myself and my husband. Jen was really helpful and she helped me chose a scent which I loved.
September 14, 2026
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hi Jane,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Kacy was amazing from start to finish
Kacy was amazing from start to finish! She was so helpful and friendly- her wrapping skills were 10/10 ❤️❤️
September 12, 2026
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hello Chris,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Met by Beth again and recognises myself…
Met by Beth again and recognises myself and my wife on a personal level. Didn’t know what I wanted as usual but she even remembered what we had bought last time and offered numerous different scents. Bought a good few then returned after the wife loved one of the testers she had put in the bag. Excellent customer service as always , that girl knows her fragrances. Absolute credit to your company
September 5, 2026
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hello Liam,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Beth was so helpful in the Darlington …
Beth was so helpful in the Darlington store so polite and friendly, it makes it such a difference to your day and in most shops its losts nowadays. So who ever employed her needs a pat on the back as well.
August 31, 2026
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nice Customer service
Nice Customer service, thanks for making it easier for me to choose special thanks to ladies working today.
August 21, 2026
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great sale experience with Kacy
Great sale experience with Kacy , I highly recommend
August 18, 2026
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sophie - Darlington 100% brilliant
Sophie! If I was still running a business I would be poaching this young lady. What an absolutely 100% switched on, multi tasking, friendly, considerate, attentive, patient, sales lady. Her product knowledge is immense. Nothing was too much trouble. I wasn't sure what I wanted and I was conscious i was taking up so much time when other customers came in - but she greeted and acknowledged them - 1st rule of customer facing roles! I suggested she served them too, which she did but never let her focus drift off from me too. Multi tasking customer service. Once I eventually decided and bought, I told her how impressed I was. It is so very rare to find staff of such high caliber - move over lord sugar you're fired ! Sophie is in the house. !!!
PS Ann was working too and had been on a work call/zoom but came out as soon as she could and was also very attentive.
July 8, 2026
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kacy was very helpful in finding what I…
Kacy was very helpful in finding what I needed. Great prices.
August 7, 2026
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Top tier assistance.
Sophie was an incredible help both times i've been in the store, despite me being incredibly indecisive and having a specific scent I like to stick to. Picking out options I hadn't even thought of before coming into store. Plus I now know how strong an elixir is. Thank you!
August 4, 2026
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I would like to thank louise at the…
I would like to thank louise at the darlington store for her help today she was very helpful amd understanding with me and me condition. Very friendly service
July 28, 2026
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great staff Louise let me try the whole…
Great staff Louise let me try the whole shop as usual
July 26, 2026
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Used Darlington (Cornmill) today
Used Darlington (Cornmill) today, Beth was superb, friendly, professional and helpful. Really nice to deal with and a credit to the company thanks Beth.
Ryan
July 19, 2026
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing customer service
Louise and Paula made buying a gift for my husband’s a great experience, even gift wrapping it for him! Amazing customer service from two lovely ladies
July 15, 2026
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
As soon as we entered we were welcomed…
As soon as we entered we were welcomed with a bright wonderful smile by Sophie . Not only did she showed us the different ranges of perfumes she really thought about what we wanted and did her best to help us overall. The experience was more than great . Thank you once again .
July 12, 2026
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The service was excellent.the lady in…
The service was excellent.the lady in the shop was very helpful.i arranged home delivery and it was delivered the next day for a birthday which was terrific.i was impressed by the whole experience.
June 24, 2026
Reply from The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Helpful assistant …
The Assistant was very helpful and the perfume was delivered fairly quickly.
June 30, 2026
Reply from The Perfume Shop - Darlington 121
Hello,
Thank you for your 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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