Amazing service and the lady at the register was absolutely lovely. She helped me pick out the perfect gift for my boyfriend’s mom’s birthday. She helped me use my points to get a great discount, fant... See more
Company replied
Location
Switch locationUnit 130 Level 1 North Mall, Derbion Centre, DE1 2PG DERBY, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went into the shop to find a perfume for my wife with no idea what I was looking for, the only thing I knew was she liked a ‘musky’ smell… A lovely lady called Hayley took the time to go through wha... See more
Company replied
Everytime I visit the perfume shop I’m greeted by a wonderful lady Hayley. She makes you feel so welcome and is always at a helping hand if needed. Hayley is a bubbly, friendly person and that is wh... See more
Company replied
I was attended to by a very helpful lady called Diane in your Derby store. She went out of her way to satisfy my order requirements. She help me set up an account for my purchase because I couldn’t ob... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 130 Level 1 North Mall, Derbion Centre, DE1 2PG, DERBY, United Kingdom
4.9
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
Amazing service and the lady at the register was absolutely lovely. She helped me pick out the perfect gift for my boyfriend’s mom’s birthday. She helped me use my points to get a great discount, fantastic service!
August 11, 2026
Unprompted review
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent customer service
Excellent customer service, attentive friendly and always goes beyond expectations and helps me find my new signature scent when needed.
Will never buy from anywhere else.
August 11, 2026
Unprompted review
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
immaculate service from colleagues
immaculate service from colleagues. Thoughtful and considerate assistance without failure everytime!
August 11, 2026
Unprompted review
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent customer service
Excellent customer service. Let me try lots of samples. Very friendly. Always beyond expectations. Scents are very nice would recommend!
August 11, 2026
Unprompted review
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Fantastic!
I was served by Lynne today, she was absolutely outstanding and such a lovely lady. Nothing was too much trouble, she went above and beyond! Thankyou Lynne x
August 6, 2026
Unprompted review
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Staff are fab!!
Staff are fab! Very helpful and informative. Their product knowledge is excellent and they really helped me out.
August 3, 2026
Unprompted review
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Robbie and Lynne have been amazing !
Robbie and Lynne have been amazing !! they have gone above and beyond their customer service and i appreciated that so much !! Two AMAZING staff 🙂
August 2, 2026
Unprompted review
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Always friendly faces
Always friendly faces, went in with no idea what I wanted just a strong long lasting
Nic went above and beyond to find me the scent I loved!
July 4, 2026
Unprompted review
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Brought aftershave from the store and…
Brought aftershave from the store and also a few sets for birthdays while I was there as the staff were fantastic and assisted with my needs while there. Recommend anyone in the area you go here for aftershave or perfume.
July 24, 2026
Unprompted review
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent staff very helpful I was…
Excellent staff very helpful I was looking for some perfume for my wife and no idea what to buy. Hayley was brilliant and recommended a few and my wife loved the one we picked.
July 25, 2026
Unprompted review
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent Service
I went into the shop to find a perfume for my wife with no idea what I was looking for, the only thing I knew was she liked a ‘musky’ smell… A lovely lady called Hayley took the time to go through what felt like a thousand fragrances with until I found the one I thought the wife would like. Thanks Hayley your a credit to the company.
July 31, 2026
Unprompted review
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Absolutely amazing service from Paige…
Absolutely amazing service from Paige and Hayley and lynne at the derbion shopping mall in Derby, very patient, big smiles really welcoming and kind made my experience easy !
July 28, 2026
Unprompted review
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great service from Aisha
Great service from Aisha. She was friendly, helpful, and made it easy to find exactly what I was looking for. Really appreciated her help—thank you!
July 26, 2026
Unprompted review
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Satisfied customer.
I was attended to by a very helpful lady called Diane in your Derby store. She went out of her way to satisfy my order requirements. She help me set up an account for my purchase because I couldn’t obtain it in store. Thanks to Diane I came out of the store a very satisfied customer.
July 26, 2026
Unprompted review
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Everytime I go into the perfume shop…
Everytime I go into the perfume shop I’m always greeted by the same lovely lady Robbie who always knows exactly what I want!! Amazing customer service and knows a lot about what he’s selling!
July 4, 2026
Unprompted review
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Hally and Robbie have been so helpful…
Hally and Robbie have been so helpful swift service and very friendly. Keep them🤭
July 24, 2026
Unprompted review
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Hayley in Derby store absolutely…
Hayley in Derby store absolutely brilliant very kind and patient
July 24, 2026
Unprompted review
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service
Aisha was so friendly, helpful, and knowledgeable. She took the time to help me find the perfect fragrance. Her excellent customer service made the whole experience enjoyable. Thank you, Aisha I’ll definitely be back!
July 23, 2026
Unprompted review
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service
I was served by Robbie in store who was very pleasant and helpful. He was able to advise me so I got a really good deal and also gave me free samples and a scented candle! Very positive experience overall. Thank you, Robbie!
July 23, 2026
Unprompted review
Reply from The Perfume Shop - Derbion Centre 370
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.