The Perfume Shop - Marble Arch SD 556 Reviews 37

TrustScore 5 out of 5

4.8

c/o Superdrug, 508-520, Oxford Street, W1C 1NB LONDON, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Devonte at The Perfume shop marble arch gave me a great service and support to select my perfume. Highly recommend!

Company replied

Rated 5 out of 5 stars

What a joy to shop perfume 😍 I have a deep love for fragrances and Cristina and her gentleman colleguea ( forgive me I didn't manage to catch you're name ) you both were incredible and so kind! I co... See more

Company replied

Rated 5 out of 5 stars

Amazing women hosntly helped me buy a valentines gift for my boyfriend first century I bought it immediately no headache no smelling 100 different perfumes. Marble Arch by rukshar

Company replied

Rated 4 out of 5 stars

Very good product I bought it for my use and I loved it although I have another perfume brand this is the best and lasts all day I recommend it.


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • c/o Superdrug, 508-520, Oxford Street, W1C 1NB, LONDON, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

37 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Devonte at The Perfume shop marble arch…

Devonte at The Perfume shop marble arch gave me a great service and support to select my perfume. Highly recommend!

April 12, 2026
Unprompted review
The Perfume Shop - Marble Arch SD 556 logo

Reply from The Perfume Shop - Marble Arch SD 556

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing women hosntly helped me buy a…

Amazing women hosntly helped me buy a valentines gift for my boyfriend first century I bought it immediately no headache no smelling 100 different perfumes. Marble Arch by rukshar

February 13, 2026
Unprompted review
The Perfume Shop - Marble Arch SD 556 logo

Reply from The Perfume Shop - Marble Arch SD 556

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Had a great experience shopping at the…

Had a great experience shopping at the Marble Arch location. Rukshar was very helpful with choosing the perfume i needed for someone. couldn’t have done without her!!!

February 13, 2026
Unprompted review
The Perfume Shop - Marble Arch SD 556 logo

Reply from The Perfume Shop - Marble Arch SD 556

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Devonte such an amazing individual

Devonte such an amazing individual!

He’s assisted us in getting the best gifts and selection of perfumes!

February 13, 2026
Unprompted review
The Perfume Shop - Marble Arch SD 556 logo

Reply from The Perfume Shop - Marble Arch SD 556

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing friendly service

Amazing friendly service
Highly recommend

February 12, 2026
Unprompted review
The Perfume Shop - Marble Arch SD 556 logo

Reply from The Perfume Shop - Marble Arch SD 556

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Carla was amazing

Carla was amazing, great service. felt very welcomed :). thanks guys

February 11, 2026
Unprompted review
The Perfume Shop - Marble Arch SD 556 logo

Reply from The Perfume Shop - Marble Arch SD 556

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

A very amazing sales advisor called…

A very amazing sales advisor called rahaf helped me quite a lot and advised me and recommended me what to get my mrs for valentines and we both went home happy !! would love to shop from her again

February 7, 2026
Unprompted review
The Perfume Shop - Marble Arch SD 556 logo

Reply from The Perfume Shop - Marble Arch SD 556

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Kind workers named Rukshar and Gaby

Kind workers named Rukshar and Gaby. Very helpful and compassionate and helped me to choose a good perfume to purchase. They deserve a big pat on the back!

December 19, 2025
Unprompted review
The Perfume Shop - Marble Arch SD 556 logo

Reply from The Perfume Shop - Marble Arch SD 556

Hi,

Thanks for your review! It's great to hear of your recent experience.

The Perfume Shop

Rated 5 out of 5 stars

Fantastic customer experience from…

Fantastic customer experience from Rukshar in the Marble Arch branch in London, came into buy for my daughters and she gave first class advice and guidance to a clueless dad! Thank yoy Rukshar

December 11, 2025
Unprompted review
The Perfume Shop - Marble Arch SD 556 logo

Reply from The Perfume Shop - Marble Arch SD 556

HI,

Thank you for your lovely feedback. It's great to hear of your 5* experience with us.

Thank you.
The Perfume Shop

Rated 5 out of 5 stars

Best perfume shop ever!

I ordered my favourite perfume a french classic from the 60s from The Perfume Shop - the packaging exceeded my expectations and was delivered with such care. Well-priced for sure - the most ideal shop to buy perfumes as gifts with the best discounts anytime of the year!

August 3, 2025
The Perfume Shop - Marble Arch SD 556 logo

Reply from The Perfume Shop - Marble Arch SD 556

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

MD from the Marble Arch branch is a Top Guy

Went to the Marble Arch perfume shop today was really pleased with the service. Had the pleasure of being served by MD he’s a great asset to the company. Thanks again for your assistance!

July 31, 2025
Unprompted review
The Perfume Shop - Marble Arch SD 556 logo

Reply from The Perfume Shop - Marble Arch SD 556

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

So Helpful

I was looking for perfumes to gift for my family and Ozden was a great help. She recommended perfumes in my budget and was so patient as it took me a long time to see which ones I wanted. Great service would come again.

July 29, 2025
Unprompted review
The Perfume Shop - Marble Arch SD 556 logo

Reply from The Perfume Shop - Marble Arch SD 556

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Ozden

Ozden, from the Marble Arch store was very patient and kind when helping me pick a perfume. She gave me good advice on perfumes.

July 24, 2025
Unprompted review
The Perfume Shop - Marble Arch SD 556 logo

Reply from The Perfume Shop - Marble Arch SD 556

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

What a JOY to shop perfume

What a joy to shop perfume 😍 I have a deep love for fragrances and Cristina and her gentleman colleguea ( forgive me I didn't manage to catch you're name ) you both were incredible and so kind! I could ask anything , excellent suggestions , super friendly and went out of their way to help!! I promise I'll only purchase from both of you !! I was rushing at the end but I still would like to leave a BIG THANK YOU 😊 you both are the definition of great customer service.

July 11, 2025
Unprompted review
The Perfume Shop - Marble Arch SD 556 logo

Reply from The Perfume Shop - Marble Arch SD 556

Hi,

I am so pleased to hear you are happy with your recent experience. Thank you!

The Perfume Shop

Rated 5 out of 5 stars

Paid a visit to the perfume shop in…

Paid a visit to the perfume shop in marble arch, discounts are amazing! Cristina in particular was such a great help and made the experience pleasant.

July 8, 2025
Unprompted review
The Perfume Shop - Marble Arch SD 556 logo

Reply from The Perfume Shop - Marble Arch SD 556

Hi,

I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Fatema at the Marble Arch store was…

Fatema at the Marble Arch store was very helpful and kind, she knew the right questions to ask to help me find my perfect scent and also informed me about the discounts and store offers in store for the next time I want to make a purchase.

June 30, 2025
Unprompted review
The Perfume Shop - Marble Arch SD 556 logo

Reply from The Perfume Shop - Marble Arch SD 556

Hi,

I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.

The Perfume Shop

Rated 5 out of 5 stars

I came to window shop for aftershave…

I came to window shop for aftershave today thw Marble Arch branch and helped alot by Marc he had really great attention to detail and I left the store very happy also the manager Cristina was very helpful and friendly.

July 1, 2025
Unprompted review
The Perfume Shop - Marble Arch SD 556 logo

Reply from The Perfume Shop - Marble Arch SD 556

Hi,

Thanks for your positive review. We appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Lumila at Marble Arch was fantastic

Lumila at Marble Arch branch made the experience with the perfume shop amazingggg. She was so sweet and super patient and a reallyyyyy good saleswoman. She’s fantastic at her job, she accommodated to our needs and she really made me and my friend want to return asap so we can purchase more perfumes.

June 26, 2025
Unprompted review
The Perfume Shop - Marble Arch SD 556 logo

Reply from The Perfume Shop - Marble Arch SD 556

Thank you so much for your review!

The Perfume Shop.

Rated 5 out of 5 stars

Rahaf was amazing and very patient

Rahaf was amazing and very patient. Great customer service

June 21, 2025
Unprompted review
The Perfume Shop - Marble Arch SD 556 logo

Reply from The Perfume Shop - Marble Arch SD 556

Hey,

Thanks for your review! We are happy to hear you had a 5* experience.

Kind regards,
Sharain
The Perfume Shop

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