Had a fantastic experience at the store today with Isla and Melissa. They were both so helpful and kind throughout my process of getting a gift for Father’s Day. They both put so much effort into the... See more
Company replied
Location
Switch locationUnit U1.257, 28 Redpath Way, Metro Centre,, NE11 9HX GATESHEAD, GB
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Ayesha Khan provided excellent service during my visit to The Perfume Shop. She was welcoming, attentive, and took the time to recommend fragrances based on what I was looking for. Her product knowled... See more
Company replied
Lauren the server was very helpful in finding the right perfume and even when we bought the wrong perfume was able to help us quickly sort the mistake out the service and staff are excellent
Kiana in the metrocentre helped me choose an aftershave for a 21 year old she was very pleasant and offered me lots of options Thank you Christine
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit U1.257, 28 Redpath Way, Metro Centre,, NE11 9HX, GATESHEAD, United Kingdom
4.9
Excellent
129 reviews
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excellent costumer service,Gabs heleped…
excellent costumer service,Gabs heleped me find the right perfume for me ❤️
July 4, 2026
Unprompted review
Kana was very helpful and knowledgeable…
Kana was very helpful and knowledgeable
Great service
Thankyou
July 3, 2026
Unprompted review
Great service and friendly staff
Great service and friendly staff. Always great deals and welcoming. Melissa was amazing.
July 3, 2026
Unprompted review
Kiana in the metro was so helpful
Kiana in the metrocentre helped me choose an aftershave for a 21 year old she was very pleasant and offered me lots of options
Thank you
Christine
July 2, 2026
Unprompted review
Lauren the server was very helpful in…
Lauren the server was very helpful in finding the right perfume and even when we bought the wrong perfume was able to help us quickly sort the mistake out the service and staff are excellent
July 2, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Last was absolutely wonderful so…
Last was absolutely wonderful so helpful , I suffer from mental health and find it very hard to go into shops , the whole experience was made so much easier , she was helpful and welcoming wish all shops had staff like her
June 29, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Superb prices and service
Superb prices and service. Thank you Mr Caiden very good adviser and seller
June 28, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service from Olivia & Melissa
Great service from Olivia & Melissa, knew all the latest scents and best matches
June 28, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Aabs was ready to assist till we got…
Aabs was ready to assist till we got our perfect scents.
June 27, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fabulous service from Olivia
Fabulous service from Olivia. Really helpful. Helped me find the perfume I couldn’t think of and was 20% off. Thank you Olivia :)
June 24, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lauren and Olivia were fantastic 5 star…
Lauren and Olivia were fantastic 5 star service will be back soon !
June 24, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service from Olivia and Lauren…
Amazing service from Olivia and Lauren xxxx
June 24, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ayesha who served me was very polite…
Ayesha who served me was very polite and friendly and helped me pick out the perfect gift. Both staff members in the store created the positive vibes. Get yourself to this store!
June 23, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The lovely girl who served me and my…
The lovely girl who served me and my son at the metro centre whos name is Kiana was very attentive and helpful with us sniff testing the excellent cologne's on offer today
June 19, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had a fantastic experience at the store…
Had a fantastic experience at the store today with Isla and Melissa. They were both so helpful and kind throughout my process of getting a gift for Father’s Day. They both put so much effort into the gift packaging.
June 18, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent friendly service from Gabs!
Excellent friendly service from Gabs!! Very helpful
June 17, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ayesha Khan provided excellent service…
Ayesha Khan provided excellent service during my visit to The Perfume Shop. She was welcoming, attentive, and took the time to recommend fragrances based on what I was looking for. Her product knowledge and friendly attitude made the experience enjoyable, and I left with a perfume that I really love. Thank you, Ayesha, for all your help.
June 16, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Melissa he did a wonderful job thank…
Melissa did a wonderful job thank you he is number 1 .5 stars very respectful thank you
Marius.
June 15, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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