Had the most wonderful experience when popping into the perfume shop today. We were welcomed by the loviest sales assistant called Sana, who helped us with everything and so much more. I’ll definitely... See more
Company replied
Location
Switch location9 Wesley Mall, The Cleveland Centre, TS1 2NP MIDDLESBOROUGH, GB
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See what reviewers are saying
Sana was an absolute QUEEEEEN!!! give this girl a raise immediately, the kindest customer service diva we’ve ever came across, we love her, will be coming back in weekly just for her take all my money... See more
Company replied
Brought my aftershave obsessed 10 year old in for his birthday. Both Anne and Temzeen were amazing with him. Polite, professional making the experience so much better for us both. Thank you both so mu... See more
Company replied
Jimran was very lovely. She was very patient all through, recommended good perfumes and helped us make good choices.
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
9 Wesley Mall, The Cleveland Centre, TS1 2NP, MIDDLESBOROUGH, United Kingdom
4.9
Excellent
289 reviews
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Overall lovely experience
Jimran was very lovely. She was very patient all through, recommended good perfumes and helped us make good choices.
July 18, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The employee Tamzeen made my experience…
The employee Tamzeen made my experience beautiful kind young girl, the way she treated us at the shop was unbelievable
July 16, 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Anee is very good and im very happy…
Anee is very good and im very happy with her coustmer service lovely lady
July 15, 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely friendly service
Lovely friendly service. Lots of smiles and giggles 😃
Even a little treat for me
July 14, 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great perfume store
I went there this afternoon and met with Simran. She was kind and patiently explained to us about the perfume we exactly wanted. Many thanks to her.
July 12, 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was served by a lovely girl named…
Was served by a lovely girl named simran! She’s was so attentive and gave me so much information.definitely recommend
July 11, 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Anne
Anne , assistance ,was amazing , helping me choose different items today , Im recommend this store to family & friends,
July 11, 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Anne I had a good service she’s so…
Anne I had a good service she’s so lovely
July 11, 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer care experience and…
Great customer care experience and support from Simran. She was patient with me while I made my decision even if I was a bit indecisive.
July 10, 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Simran gave me a 100 percent customer…
Simran gave me a 100 percent customer experience,will definitely be back
July 2, 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Price and delivery service
June 19, 2026
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing person Tamzeen
June 30, 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had the most wonderful experience when…
Had the most wonderful experience when popping into the perfume shop today. We were welcomed by the loviest sales assistant called Sana, who helped us with everything and so much more. I’ll definitely come back just because of her.
June 30, 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sana was an absolute QUEEEEEN!!
Sana was an absolute QUEEEEEN!!! give this girl a raise immediately, the kindest customer service diva we’ve ever came across, we love her, will be coming back in weekly just for her take all my money pls thank you x
June 30, 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was in store today and served by Simran…
Was in store today and served by Simran she was very helpful and allowed me to smell and find my perfect scent she was polite and very knowledgeable
June 28, 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant service from Olivia this…
Brilliant service from Olivia this morning, very friendly Anne managed to up sell me a travel atomizer. Fantastic , professional. Top knotch
June 26, 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sana was absoloutely lovely
Sana was absoloutely lovely. and was such a great help
June 24, 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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