I had an excellent shopping experience at The Perfume Shop in Milton Keynes. I purchased five perfumes and was very well assisted by Janna, who did a fantastic job. She was friendly, helpful and pro... See more
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Location
Switch locationKiosk B/C, 12/14 Crown Walk Milton Keynes Shopping Centre, MK9 3AB MILTON KEYNES, GB
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Excellent service as always! I ordered a gift for my sister in Ireland from the Perfume Shop in Milton Keynes City Centre. Hanif showed me exactly what I was looking for and then went ahead to order i... See more
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Zanna always very helpful, friendly and chatty makes your shopping trip that bit more joyful, she all happy to give you her time to get the special smell your desire
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My partner and I visited the shop as he is in want of some new aftershave. We started speaking to Yumna and honestly, she is an absolute credit to this store. She was so patient, she listened to what... See more
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Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
Kiosk B/C, 12/14 Crown Walk Milton Keynes Shopping Centre, MK9 3AB, MILTON KEYNES, United Kingdom
4.7
Excellent
62 reviews
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Hassans a great lad
Hassans a great lad, helpful & professional, helped guide me towards my next fragrances & brought one I’m very happy with
April 12, 2026
Unprompted review
Reply from The Perfume Shop - Milton Keynes 150
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Husband’s Anniversary Gift
I would like to take the opportunity to mention the lovely customer service Hasaan provided today at the MK store. He was so friendly, polite and helpful in supporting me select the perfect men’s fragrance for my Husband’s Anniversary gift. Thanks once again Hasaan for your patience. Much appreciated! 😄
April 10, 2026
Unprompted review
Reply from The Perfume Shop - Milton Keynes 150
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Milton Keynes 150
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very professional and helpful
Very professional and helpful. Thanks Adil and Zanna
April 8, 2026
Unprompted review
Reply from The Perfume Shop - Milton Keynes 150
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Hasaan was really nice customer service…
Hasaan was really nice customer service and friendly.
April 6, 2026
Unprompted review
Reply from The Perfume Shop - Milton Keynes 150
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Superb customer service from Hassan!
Superb customer service from Hassan at the Centre: Milton Keynes shop. I popped in to make a quick enquiry about a discontinuing perfume I wanted to grab as many of, before I left for a trip. He really tried to match the price to the boutique Dior perfume I found elsewhere and gave me exceptional and tailored customer service from start to finish, that was both memorable and friendly. I will definitely come back to make a purchase from him again. Thank you and Brava! 🙂🙏
April 3, 2026
Unprompted review
Reply from The Perfume Shop - Milton Keynes 150
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Just been to MK and Hasaan from The…
Just been to MK and Hasaan from The Perfume Shop was brilliant, he knew loads about the different notes in all the fragrances we tried, was so patient and kind and overall really nice. 2 bottles of perfume sold. Thanks Hasaan
April 3, 2026
Unprompted review
Reply from The Perfume Shop - Milton Keynes 150
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff was very friendly and talkative…
Staff was very friendly and talkative had a nice conversation
(Was buying a perfume travel pod)
March 29, 2026
Unprompted review
Reply from The Perfume Shop - Milton Keynes 150
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Should be a comedian
Should be a comedian! Absolute star! Customer service was great! Hasaan is a star! 🥺
March 29, 2026
Unprompted review
Reply from The Perfume Shop - Milton Keynes 150
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a good experience with the staff…
I had a good experience with the staff at Milton Keynes centre store. Customer service was every good.
I have take away one star because The Perfume Shop nolonger gives you perfume samples automatically both online and instore when you buy a perfume of over £100
March 10, 2026
Reply from The Perfume Shop - Milton Keynes 150
Hello Beatrice,
Thank you for your feedback we're glad you enjoyed your experience with our Milton Keynes team! We appreciate your feedback regarding samples. We'll certainly pass this on. Thanks for taking the time to share your thoughts.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Hi there
Hi there,
I visited today looking for a gift box for my colleague and met Hasaam, he took time to advise and guide me. he even wrapped up my boxes as I I ended up purchasing 2 perfumes based on he's excellent recommendation
Hasaam has a great customer service skills , he's an amazing asset to Perfume and to us customers.
I really enjoyed being served by Hasaam, the conversation was natural and easy, he made my experience unique and special...I definitely will be back because of him!.
Bidjou
March 8, 2026
Unprompted review
Reply from The Perfume Shop - Milton Keynes 150
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you Charlotte for such an amazing…
Thank you Charlotte for such an amazing experience! Despite the amount of perfumes I smelt you were very patient and very polite!
Lovely staff too!!
March 2, 2026
Unprompted review
Reply from The Perfume Shop - Milton Keynes 150
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Hasan was very helpful and gave amazing…
Hasan was very helpful and gave amazing customer service. Showed a range of perfumes and suggested new releases and ones he thought we would like based off what we told him. 10/10 customer service.
February 6, 2026
Unprompted review
Reply from The Perfume Shop - Milton Keynes 150
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Absolutely 10/10 service by Hassan and…
Absolutely 10/10 service by Hassan and Adil in the Milton Keynes store, they where so helpful and very patient with me being a very fussy customer. Definitely an asset to the company! Can tell they enjoy their job and didn't have any issues with going above and beyond.
February 3, 2026
Unprompted review
Reply from The Perfume Shop - Milton Keynes 150
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Complaining against staff
In Perfume Milton Keynes we have a woman team lead who does not have manner, with another girl that was so rude
Elaine is great and she is so nice, i have escalated this to Elaine who was fantastic
the Team lead is from Russia
December 23, 2025
Reply from The Perfume Shop - Milton Keynes 150
Hello,
We’re very sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide and we sincerely apologise.
Your feedback is extremely important to us and we take it very seriously. We will be investigating this matter internally to ensure that all team members uphold the high standards of professionalism and courtesy that we expect in our stores.
We’re pleased to hear that Elaine was able to assist you and provide a positive experience and we will make sure your comments are shared with her.
Thank you for taking the time to bring this to our attention it really helps us improve our service for all our customers.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Milton Keynes 150
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff at the Milton keynes branch…
The staff at the Milton keynes branch are absolutely Fantastic, what a wonderful and helpful shop. Always a pleasure to go into to the staff. Thank you for everything ❤️ x
January 16, 2026
Unprompted review
Reply from The Perfume Shop - Milton Keynes 150
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Late delivery and got charged for the delivery option that i choose but was not delivered on the the chosen day.
Everything went bad, especially the payment, I choose next day delivery and and I got my order like almost a week later, meanwhile I paid for the delivery fee which is next day delivery. And I got a message from royal mail that my parcel has been delivered meanwhile it was not till 2 two days later that I received it. Customer service is really hard to get in contact with which was really frustrating
January 2, 2026
Reply from The Perfume Shop - Milton Keynes 150
Hi,
We are very sorry to hear about the issues you experienced with your order and the delayed delivery. We know how frustrating it is when deliveries don't arrive on time and contacting customer service is difficult. We appreciate you bringing this to our attention, and we will investigate these issues.
The Perfume Shop
I was the Milton Keynes store and I had…
I was the Milton Keynes store and I had help from Adil who was excellent at helping me find fragrances that I wanted. Even though I had very little knowledge on brands, smells and being able to describe what I wanted he was very helpful and took time to narrow down what I was looking for. 100% recommended will definitely be coming back
January 6, 2026
Unprompted review
Reply from The Perfume Shop - Milton Keynes 150
Hi,
Thanks for your review. It's great to hear your kind words and recent experience.
The Perfume Shop
Reply from The Perfume Shop - Milton Keynes 150
Hi,
Thank you for your feedback. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop.
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