I purchase fragrances from Perfume Shop a lot and having Britney (I think that’s what her name was 🤷🏻♀️🤦🏽♀️) serve me was an absolute delight. Pleasant, helpful, friendly and a pretty lady too... See more
Company replied
Location
Switch location72- 76 Northumberland Street, NE1 7DF Newcastle upon Tyne, England, GB
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See what reviewers are saying
I called into 565 Northumberland St store , Newcastle on Thursday 6th August . My Daughter in Law hadn’t received an online order for my granddaughters birthday on the 7th . The assistant Natalie wa... See more
Company replied
My experience with the perfume shop was perfect and I found what I wanted after my bag went missing and I lost it in the metro centre. I purchased not one but two Dkny orchard because when I got to th... See more
Company replied
Thank you so much, Britney, for your wonderful help and excellent customer service. I truly appreciate your kindness. I highly recommend her to everyone looking for outstanding service. She is a real... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
72- 76 Northumberland Street, NE1 7DF, Newcastle upon Tyne, England, United Kingdom
4.4
Excellent
15 reviews
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Reply from The Perfume Shop - Northumberland Street SD 565
Hi Marco,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
daisy on perfume counter was adorable…
daisy on perfume counter was adorable great service lovely girl
September 12, 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello Bethany,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
A great purchase by a lovely helpful lady.
I purchase fragrances from Perfume Shop a lot and having Britney (I think that’s what her name was 🤷🏻♀️🤦🏽♀️) serve me was an absolute delight. Pleasant, helpful, friendly and a pretty lady too 😁
I felt I was a bit of a pain but she reassured me, and told me that she likes to help people to get the right fragrance. Lovely helpful lady ☺️ Hope I get served by her in future.
September 9, 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hi Al,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Lovely mens aftershaves, good prices delivery brilliant can't fault them at all 😀😀
Lovely mens aftershaves, good prices delivery brilliantcan't fault them at all 😀😀
September 3, 2026
Reply from The Perfume Shop - Northumberland Street SD 565
Hi Dale,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Can't believe that the shop assistant…
Can't believe that the shop assistant would not give me a printed receipt.
I know that shops hate cash but refusing to give a receipt is a first.
I know, I should have insisted on a manager at the time but I was birthday shopping for my teen daughter who was waiting outside the shop and I didn't want to make a scene.
September 5, 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello Graham,
I’m sincerely sorry to hear about your experience in store and that you left feeling disappointed about not receiving a printed receipt.
This isn’t the experience we would want for our customers, and while I’m unable to confirm exactly what happened at the time, I appreciate how frustrating this must have been, particularly while you were shopping for your daughter’s birthday.
If you do experience any issues with your purchase, please don’t hesitate to contact our Customer Services team. We can attempt to locate your transaction using the purchase details available to you, so we’ll be able to support you if needed.
Thank you for taking the time to share your feedback with us. We’ll make sure this is taken on board and reviewed appropriately.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Natalie was super helpful from start to…
Natalie was super helpful from start to finish. Would definately shop there again.
August 21, 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Gold Star assistant
I called into 565 Northumberland St store , Newcastle on Thursday 6th August . My Daughter in Law hadn’t received an online order for my granddaughters birthday on the 7th . The assistant Natalie was extremely helpful by searching the online order and checking her own order cupboard . She was very patient and kind and although the order wasn’t for her branch she didn’t hesitate to check thoroughly and speak to my daughter in law over the phone . I was very impressed . The parcel arrived very late in the day on the 7th the outer packaging was fine but the gift bag was badly torn and extra had been paid for gift wrap . I returned to the shop and Natalie supplied me with a new gift bag . I hope this compliment is passed on to Natalie she’s a star ⭐️ although we’re still disappointed with the online service .Thank you Mrs V R Bell .
August 6, 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
A big thank you to Britney for her…
A big thank you to Britney for her amazing customer service today. She was so helpful and made my shopping experience a pleasure.
August 6, 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lovely and helpfull staff member she…
Lovely and helpfull staff member she helped pick a pefume for myself and after shave for my partner for our up comming wedding she was called brittany she was freondly bubbly and a credit to your company thankyou
August 6, 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sana was so lovely and helpful today
Sana was so lovely and helpful today! I had a great experience buying Ariana’s perfume 🤍
August 4, 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
My experience with the perfume shop was…
My experience with the perfume shop was perfect and I found what I wanted after my bag went missing and I lost it in the metro centre. I purchased not one but two Dkny orchard because when I got to the shop to buy it on sale they only had the smallest and I wanted large and so I got that delivered. Won’t be running out anytime soon! My husband got a aftershave he loved as well and in both stores the staff were lovely. The only thing I would recommend is bigger bags. I had a few bags from holiday shopping and this was the only one I lost because it is so tiny. I feel it’s much easier to lose.
July 21, 2026
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sana extremely friendly & helpful
Sana was extremely friendly & helpful. Sorted all my issues, nothing was too much bother.
July 21, 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Zara was a very good service for me…
Zara was a very good service for me lovely person
July 20, 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sana she was very lovely girl and I…
Sana she was very lovely girl and I love her for that
July 20, 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Thank you so much
Thank you so much, Britney, for your wonderful help and excellent customer service. I truly appreciate your kindness. I highly recommend her to everyone looking for outstanding service. She is a real credit to the team!
July 16, 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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