The lady in the shop was very helpful . Made sure i got my Birthday discount . Also informed me of the second bottle i was interested in being on offer for a larger one. Was happy i had free delivery... See more
Company replied
Location
Switch location168, The Victoria Centre, NG1 3QG NOTTINGHAM, GB
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See what reviewers are saying
Hi, the product was good, and beautiful gift love it because when we buy something and suddenly gift will come it's surprising and I like that you people send tester another perfume fragrance. Thank y... See more
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I buy very regularly from perfume shop the members discounts are unmissable the points system makes the price even more appealing:) Loved every perfume I’ve bought The service from store in Victori... See more
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⭐⭐⭐⭐⭐ Fantastic experience at The Perfume Shop in Nottingham. A special mention to Emma, whose knowledge of fragrances was incredible and who was extremely friendly and helpful throughout. They h... See more
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Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
168, The Victoria Centre, NG1 3QG, NOTTINGHAM, United Kingdom
4.7
Excellent
102 reviews
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Emma was really helpful and patient
Emma was really helpful and patient. Gave me the best deal with a good discount !
April 25, 2025
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
The staff inside the shop are always…
The staff inside the shop are always lovely and attentive every time I go in! I absolutely love the fact they wrap your gifts and you can even had a personalised ribbon.
Would recommend for the customer service alone
April 17, 2025
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Very impressed with my recent visit at…
Very impressed with my recent visit at the perfume shop. I went in to buy some perfumes for some friends and family and was helped by Becky. She was very friendly and didn't rush me when I was unsure. She helped me pick perfumes within my budget and was very attentive to what sort of smells that were popular. Once I was done selecting, she wrapped them up very nicely with a ribbon. Very impressed with her service and the gift wrapping offered!!
April 14, 2025
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Always excellent service and great…
Always excellent service and great friendly staff.
April 12, 2025
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Very disappointed i have bought Azzarow…
Very disappointed i have bought Azzarow most want new one Elxir and literally the smell disappeared in 1 minute definitely not recommend avoid will return this
March 28, 2025
Reply from The Perfume Shop - Nottingham 180
Hi,
We're really sorry to hear about your experience. This isn't the level of service we aim to provide and we understand your frustration.
Please email us at reviews@theperfumeshop.com with your order details so we can look into this further and resolve it for you as soon as possible.
Thank you for your patience.
Sharain
The Perfume Shop Team
Amazing service from Claire!!
I went into five different shops to look for a specific perfume-out of stock everywhere! But, I had a very good experience at The Perfume Shop as Claire suggested different options that could work and when I wasn’t sure about that, she offered that I could take some of the tester product. Amazing customer service and such a positive experience!!
March 24, 2025
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hello,
We're so happy to hear you had such a positive experience at our store! It's wonderful to know that Claire was able to help you find some great alternatives and that she went the extra mile to ensure you were happy with your purchase. We strive to provide excellent customer service and it's heart-warming to know we achieved that for you.
Kind regards,
Jasmyn
I needed something for my best friend
I needed something for my best friend, she has loads of perfume but the team member who I spoke with was brilliant, she really understood what I was looking for. Ended up buying something for myself aswell.
Will always shop here.
March 19, 2025
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hello,
We're so happy to hear you had a great experience with our team member! It's wonderful that they were able to help you find the perfect gift for your best friend. We're also thrilled you found something for yourself too! We strive to provide excellent customer service and we're glad you enjoyed your shopping experience. We appreciate your kind words and look forward to seeing you again soon.
Best wishes,
Jasmyn
Reply from The Perfume Shop - Nottingham 180
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Wasn't sure what I really wanted just…
Wasn't sure what I really wanted just knew I needed a new perfume, the member of staff was so understanding and really listened to what I liked and gave me some great options, I actually bought two bottles. Fantastic service I would recommend the Nottingham Victoria centre store to anyone. Thankyou for a great experience.
March 9, 2025
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hello,
hank you for your wonderful review! We're delighted to hear you had such a positive experience at our Nottingham Victoria Centre store. It's fantastic that you were able to find two new perfumes that you love with the help of our staff member. We strive to provide exceptional customer service and we're so glad you were happy with your purchase. We look forward to welcoming you back soon.
Kind regards,
Jasmyn
The swift delivery and packaging made…
The swift delivery and packaging made the day for me.
February 21, 2025
Reply from The Perfume Shop - Nottingham 180
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Shopping experience
Last time, your company were running a promotion where spending £60 or more would get a 20% discount. However, when I was shopping, your sales assistant didn’t inform me about this offer. I ended up spending £55, and at the time, I was considering buying an extra bottle of perfume. If your staff had told me about the promotion, I would have purchased both.
After leaving the store, I realized there was a discount, so I went back in to speak with your staff. However, they told me that since the transaction had already been completed, they couldn’t apply the discount. I was quite disappointed.
February 16, 2025
Reply from The Perfume Shop - Nottingham 180
I understand your disappointment. It's frustrating when you miss out on a promotion, especially when you were considering making an additional purchase. We strive to ensure our staff are well-informed about our promotions and provide excellent customer service. We will certainly review this feedback with our team to ensure this doesn't happen again.
Kind regards,
Sharain
Good service
February 17, 2025
Reply from The Perfume Shop - Nottingham 180
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
I can’t find any faults always been…
I can’t find any faults always been able to get what I want,the staff are lovely no complaints at all.
December 7, 2024
Very helpful sales person a very…
Very helpful sales person a very good sales experience
December 7, 2024
Nottingham store
Visited Nottingham store, my perfume was out of stock. The assistant was very helpful and ordered it( to be delivered to my house).
December 5, 2024
Perfume delivery
The shop was very helpful but my product was out of stock so had deliver to the shop.
My delivery arrived at the shop on Friday the 7th dec by Royal Mail as I have the app on my phone & it tracks delivery & tells me when it’s arrived but by the Sunday 9th dec still not had a message from perfume shop to say it’s arty& ready for pick-up ringing them Monday to find out what’s happening
December 4, 2024
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