The sales assistant Taya, was exceptionally friendly and helpful. The service was unrushed and I felt well looked after. Thank you
Company replied
Location
Switch locationUnit 51, Queensgate Centre, PE1 1NH PETERBOROUGH, GB
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See what reviewers are saying
Tehya was extremely knowledgable when helping me find my fragrances today, she also showed me a discovery set of tom ford perfumes which had little samples of a few fragrances in them when i told her... See more
Company replied
A member of staff, Sarah, was incredibly helpful in helping me choose my first perfume for daily wear. She took down my preferred fragrances and gave me samples. I found a perfume best suited to me. S... See more
Company replied
Thank you so much to Sarah-Peterborough branch. Really helpful and knowledgeable, went above and beyond. Thanks again x
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 51, Queensgate Centre, PE1 1NH, PETERBOROUGH, United Kingdom
4.8
Excellent
65 reviews
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I am disappointed by the service which i got at your Peterborough branch
I am disappointed by the service which i got from your shop in Peterborough. I wouldn't recommend anyone to buy from this shop. I bought a faulty perfume, i found out when i got home now they refused to take it back and refund me or give me a better one
January 19, 2026
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hello Mlindeli,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. We take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
I went into perfume shop in…
I went into perfume shop in Peterborough in the centre of queens gate
The lady was very kind and put my order through for Dalivery
That are always excellent there
Thank you again for your kindness and service
December 27, 2025
Reply from The Perfume Shop - Peterborough 80
Hi,
Thank you for your feedback. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop.
Wife’s Christmas present - sorted!
I wanted a DKNY perfume for my wife for Christmas and this is my go-to store as it’s a regular request. The December 2025 visit did not disappoint as the member of staff was helpful with my decision making. She then offered to wrap the gifts and did them exceedingly well - far better than I would have done. Thanks The Perfume Shop - and my wife was delighted with her presents. She’s happy therefore I’m happy. 😀
December 5, 2025
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hi,
Thank you so much for your feedback and kind words. Have a great new year.
The Perfume Shop.
Its prompt delivery time for me
Its prompt delivery time for me , its amazing, perfume shop has always been my go to, known for quality and authenticity of their fragrance, always reliable and good price as well.
December 17, 2025
Reply from The Perfume Shop - Peterborough 80
Hi,
Thanks for your lovely feedback & for choosing us to shop with us.
The Perfume Shop
Efficient customer service
I made an online purchase, and one of the items arrived damaged.
I called the customer service over the phone immediately, and I was given a choice to replace the item or to return it, and because I really wanted this item, I decided to replace it. I was, also, given a choice to return it for free via post or to return it to the local store. Since the item was low on stock, out of fear to loose a very good deal, I phoned the local shop, and the manager of the local shop was more than helpful, and resolved this problem in no time. I'm very grateful for her help, many thanks!
December 4, 2025
Reply from The Perfume Shop - Peterborough 80
Hi,
Thank you for your lovely feedback. It's great to hear about your 5* experience.
The Perfume Shop
Reply from The Perfume Shop - Peterborough 80
Hi,
Thank you for your lovely feedback. It's great to hear about your 5* experience.
The Perfume Shop
Reply from The Perfume Shop - Peterborough 80
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
wonderful service team
October 27, 2025
Reply from The Perfume Shop - Peterborough 80
Hi,
Thank you for your feedback on your recent shop with us. We appreciate you and hope to hear from you again soon.
Kind regards,
Sharain - The Perfume Shop
Amazing customer service
I came into the store to find gifts for Christmas n birthdays . Stacy went above and beyond with her customer service and was patient with me on helping me find the perfect gifts
November 4, 2025
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hi,
Thanks for your feedback. It's great to hear of your experience. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Great service
Great service from phoning the shop , ordering online and receiving my perfume in the post . Highly recommend
October 25, 2025
Reply from The Perfume Shop - Peterborough 80
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Tehya
Tehya was extremely knowledgable when helping me find my fragrances today, she also showed me a discovery set of tom ford perfumes which had little samples of a few fragrances in them when i told her i didn’t know which one i’d like. Perfect customer service!!!
October 24, 2025
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Peterborough 80
Hi,
Thank you for your feedback, we appreciate you!
The Perfume Shop
Lovely, Friendly and Competent Experience
A member of staff, Sarah, was incredibly helpful in helping me choose my first perfume for daily wear. She took down my preferred fragrances and gave me samples. I found a perfume best suited to me. She also let me know of an offer going on later in the week. A really wonderful experience and I will be returning for more advice and guidance for future perfumes. 🩷
September 10, 2025
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Knowledgeable in-store Advisor
In-store advice, (thank you Aleena), followed by an online order for an item unavailable at the time in the shop.
Easy payment and receipt communications, followed by the delivery as promised. Highly recommended.
August 18, 2025
Reply from The Perfume Shop - Peterborough 80
Hello,
We're happy to hear that you found our in-store advice helpful and that your online order and delivery went smoothly. We appreciate your recommendation and are grateful for your positive feedback!
Kind regards,
Jasmyn
The Perfume Shop
My experience at the perfum shop queensgate
I visited your store in queensgate and was served by a lovely young lady called tehya I am quite fussy when it comes to perfume and she advised let me sample some she was really friendly I didn’t feel rushed to buy I ended up purchasing a bottle that was lovely
August 29, 2025
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hello,
We're happy to hear that you enjoyed your experience at our store. It's great to know that our team member was so helpful and made you feel comfortable while finding the perfect perfume. Thank you for your positive feedback!
Kind regards,
Jasmyn
The Perfume Shop
Tehya was really lovely and helped me…
Tehya was really lovely and helped me pick out a fragrance for someone special, would really recommend)))
August 29, 2025
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Absolutely beautiful packaging My mum…
Absolutely beautiful packaging My mum cried! Xxx
August 15, 2025
Reply from The Perfume Shop - Peterborough 80
Hi,
Thanks for your review. It's great to hear you are happy with your recent experience. Thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Parcel ws delivered with care
August 8, 2025
Reply from The Perfume Shop - Peterborough 80
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
Good price point free delivery
Good price point free delivery. Better that The fragrance shop by miles.
July 31, 2025
Reply from The Perfume Shop - Peterborough 80
Hi,
Thank you. We appreciate you!
Kind regards,
Sharain
The customer service lady Mel was very…
The customer service lady Mel was very pleasant and offered me a good deal for my mum's Birthday. Excellent customer service. Thank you
July 26, 2025
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
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